India Professional Services Centre of Excellence Helps Life Insurance Provider Improve efficiencies in its Operations and Drive Customer Satisfaction
OpenText, the global leader in Enterprise Information Management (EIM), and DHFL Pramerica Life Insurance, one of India’s fastest-growing life insurance companies, announced completion of a large-scale digital transformation project that has digitized key business processes at DHFL Pramerica Life Insurance, from creating insurance policy documents to managing new insurance agents and channel partners.
“Our customers are demanding a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach is helping us manage our rapid growth while continuing to scale our high-level of customer service. Our customers and insurance agents are responding well to these changes,” said Anoop Pabby, Managing Director & CEO of DHFL Pramerica Life Insurance.
“India is a strategic part of OpenText’s future. DHFL Pramerica Life Insurance is showing that embracing digital technologies to deliver world-class customer experiences and intelligent automation of business systems can generate meaningful growth,” said Mark J. Barrenechea, Vice Chairman, CEO and CTO, OpenText.
Mayank Bhargava, Chief Information Officer at DHFL Pramerica Life Insurance, added, “Working with OpenText has provided us with the expertise to implement technology solutions that enable our business success. OpenText’s Indian Professional Services Centre of Excellence has been instrumental in supporting our team as we move to a paperless future, and their expertise is helping us to innovate across the organization.”
As part of a multi-year contract, OpenText will provide DHFL Pramerica Life Insurance with implementation support and managed services to maintain their digital solution and support long-term user adoption and satisfaction.
“Our partnership with OpenText has brought a refreshing, progressive approach to building operational stability. This engagement with OpenText to deliver managed services has helped ensure that the right technology and talent mix is in place to deliver a fully-digital operation. Using OpenText managed services has allowed our internal teams to focus their time and energies on creating superlative customer experiences and innovative insurance products. This has helped reduce our turnaround times & speed to market as well,” said Vishal Chopra, EVP & Head Operations at DHFL Pramerica Life Insurance.
DHFL Pramerica Life Insurance has deployed OpenText Content Suite to generate and manage customer-facing documents, such as insurance quotes and policies. The life insurance sales process often requires customers to provide multiple forms and pieces of documentation. OpenText Content Suite helps to securely manage this sensitive information.
OpenText Process Suite seamlessly enables policy processing across multiple teams at DHFL Pramerica Life Insurance. Process Suite is also being used to automate interactions with insurance agents, ensuring that this important sales channel can rapidly deliver quotes and information that comply with regulatory requirements and business rules.
This solution helps ensure that key business processes, content, and information are delivered to customers, partners, employees and agents securely across both desktop and mobile environments.
As part of this solution, OpenText manages multiple digital platforms at DHFL Pramerica Life Insurance. By leveraging the expertise and flexibility of OpenText Managed Services, DHFL Pramerica Life Insurance can bring new insurance services to new market rapidly, scaling-up technology resources where necessary.
Manoj Nagpal, Vice President, OpenText, India, added, “We are happy to be part of DHFL Pramerica’s transformation into a digital insurer and continue to help DHFL Pramerica Life Insurance unlock the value of their investment. As experts in Enterprise Information Management OpenText is committed to supporting its customers in their digital transformation.”