Creative Virtual Named ‘Best Customer Service Solutions Provider 2017’ for Their Innovative Suite of Smart Help solutions
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a winner in the 2017 Greater London Enterprise Awards presented by SME News. The company is recognized as ‘Best Customer Service Solutions Provider 2017’ for their innovative suite of Smart Help solutions.
The 2017 Greater London Enterprise Awards highlight the accomplishments of businesses across a diverse range of industries. The awards commend those organizations most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition.
“Greater London is in the heart of the UK. Filled with outstanding and well-accomplished businesses, it takes drive, courage, and passion to thrive in such a busy city. As such, my winners deserve congratulations and I am thrilled to be able to wish them the very best of luck as they look towards bright and exciting futures,” says Heather Ryan, Awards Coordinator.
Creative Virtual’s suite of Smart Help solutions enables seamless, fully-integrated, end-to-end customer support across contact channels by combining virtual and real support. By using a central knowledge-base integrated with a real-time feedback loop, these solutions give organizations the ability to keep information up-to-date and consistent across all self-service and human-assisted customer service channels.
“We’re proud to be recognised for enabling organisations to provide improved customer service experiences with our innovative solutions. Technology is changing how customers and brands communicate and it’s essential for businesses to give highly connected digital customers access to easy and personalized customer service,” says Rachel F Freeman, Operations Director at Creative Virtual.
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organizations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organizations to provide customers with consistent, accurate, personalized and seamless omnichannel engagement across web, mobile, social, SMS, contact center, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today. Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong.