FieldEdge Partnership With pulseM Will Help ESC Users Optimize Customer Engagement

FieldEdge Partnership With pulseM Will Help ESC Users Optimize Customer Engagement

pulseM’s Modern Reputation Management System Is Built On SMS Technology, Allowing Field Service Companies To Easily Collect Customer Feedback And Reviews

FieldEdge (formerly dESCO), long-time field service management software leader, announced a new integration for their on-premise product, ESC, with pulseM, a customer engagement platform built to improve communication and customer service.

pulseM’s modern reputation management system is built on SMS technology, allowing field service companies to easily collect customer feedback and reviews. Companies using pulseM are able to:

  • Capture customer emotion
  • Increase social media reviews
  • Ensure employee accountability
  • Build a stronger internet presence

The ESC and pulseM integration will make mobile customer engagement even easier for businesses. Current ESC customers are already noticing the benefits of tracking and improving customer satisfaction, as well as being able to send technician bio’s and notifications to customers.

Pawan Jaggi
Pawan Jaggi

“pulseM is opening the lines of communication for field service businesses and customers nationwide. We know that customers like to talk and engage with others when they receive great service. This integration with ESC makes the communication process fast and, in turn, optimizes customer engagement,” said Pawan Jaggi, CEO of pulseM.

Read More: Create Deeper Connections to Drive Conversion, Close Deals with End-to-End Personalization

Steve Lau
Steve Lau

“Our customers lean on us to help them improve their reputation and customer engagement. This new integration with pulseM is a stepping stone to our customers’ continued success,” said Steve Lau, Co-CEO at FieldEdge.

pulseM is a revolutionary technology that offers effortless and natural customer engagement, allowing you to take the pulse of your customer. pulseM allows your business to increase survey participation, boost positive social media reviews and improve employee accountability.

FieldEdge is the leading vertical SaaS business that enables contractors to run their small businesses with ease, save time and make more money through targeted marketing and improved resource utilization. FieldEdge has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations since 1980. FieldEdge is a hyper-growth software company with a startup culture that is backed by 35 years of industry-leading knowledge.

Recommended Read: 3 Reasons Why Data Storytelling Will Be A Top Marketing Trend of 2018

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