Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration

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Organizations Migrating To Office 365 Benefit From Fully Integrated Suite Of Genesys Platform Capabilities For Omnichannel Customer Engagement

Genesys®, a global leader in omnichannel customer experience and contact center solutions, announced at the annual Microsoft Ignite conference that the Genesys Customer Experience Platform is now available for Microsoft Office 365. This capability, combined with certified support for Skype for Business Server, allows customers to protect their long-term IT investments in flexible hybrid, private, or public cloud deployments, and enables a smooth and flexible migration to the cloud.

As companies continue the shift from using a private branch exchange (PBX) to unified and cloud communications, an impediment to full migration has often been the integration of rich contact center capabilities. With Genesys now supporting Office 365 for its PureEngage and PureCloud by Genesys offerings, organizations can benefit from a fully integrated suite of contact center solutions for voice and digital channels, workforce virtualization and efficiency, and self-service functions, all within a homogeneous environment.

Merijn te Booij
Merijn te Booij

“We seek to align ourselves with other innovative companies around the world, like Microsoft, that believe in the value of delivering great customer experiences,” said Merijn te Booij, chief marketing officer of Genesys. “In a move that’s sure to benefit our joint customers even further, we’ve deepened our alliance once again. This new native integration between the Genesys Customer Experience Platform and both Microsoft Office 365 and Skype for Business Server helps organizations provide more seamless, consistent and contextual customer journeys.”

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