Thunderhead ONE Engagement Hub will drive customer engagement by delivering hyper-personalised content for PwC Suite
Thunderhead.com’s ONE Engagement Hub- a customer engagement platform has been selected by PwC for its PwC Suite, which is a brand new service created to deliver accurate knowledge and visual insights to Tax, HR and Legal professionals. PwC Suite will leverage ONE Engagement Hub to deliver hyper-personalised content, ensuring that clients receive relevant information tailored to their needs when they access the suite.
Thunderhead’s ONE Engagement Hub platform enables enterprises across all industry sectors, in optimizing interactions throughout each customer’s journey, sensing context, delivering optimized content and maintaining continuity at every point of interaction, may it be digital (mobile, web, social) or offline (call center and print).
Michael Bailey, UK legal leader at PwC said, “Thunderhead’s pioneering technology, the ONE Engagement Hub, is crucial to our PwC Suite service. The Suite gives our clients access to our services on-demand and in real-time. ONE has been extremely quick to deploy and allows us to give appropriate and relevant information to clients.”
Glen Manchester, CEO and founder of Thunderhead.com says, “PwC understand that their clients require unlimited access to their invaluable and trusted advice. ONE helps PwC to deliver an intelligent service and, critically, ensures that what’s important to clients is readily available when they need it. We’re excited to be working with PwC on their vision to provide this level of service – they’re setting a new standard in meeting client expectations.”
Thunderhead’s ONE Engagement Hub is a suite of SaaS solutions for customer engagement that allows you to act on the right customer need at the right time by surfacing unique customer insight and journey behavior on a real-time basis, and subsequently building measurable engagement and driving brand strength, customer advocacy and revenue growth.
Last month, Yello announced its partnership with Thunderhead to enable marketers to implement omnichannel customer engagement strategy and nurture business more effectively. Taking a cue from that development, ONE Engagement Hub is slated to become the go-to Customer Operating SystemTM for brands that are focusing on building stronger and more meaningful customer relationships and ensuring long-term loyalty and advocacy.