Servicefriend Nominated as a Gartner 2017 Cool Vendor


The company that has recently come out of its stealth mode has announced this designation in the space of Customer Service and Support.

Servicefriend, a startup was demonstrated at Facebook F8 2017 and was chosen by Gartner as a Cool Vendor in May, 2007 for CRM Customer Service and Support.

The company’s worth and competence has been witnessed and proven by multiple sources. It is now renowned for its excellence in driving customer service automation and its hybrid bot solutions empower selected industrial enterprises, offering a consistent messaging experience at scale. Servicefriend was initiated with a goal to enable people to communicate with businesses in an informal tone as they do to their friends.

According to Gartner, “By 2020, 10% of B2C first-level engagement requests will be taken from virtual customer assistants, up from less than 1% today.”

The colossal volume of messaging and its haphazard nature become difficult to manage by either human and at the same time bots find it challenging to resolve real-time customer service issues. The strategy adopted by Servicefriend enables enterprises to leverage the flexibility of a bot along with the intelligence, empathy, and comprehension of a human agent.

Shahar Ben Ami, CEO of Servicefriend said, “We believe our inclusion in the Cool Vendor report by Gartner verifies our innovative and very unique approach to customer service over messaging channels. Enterprises using Servicefriend needed to invest 70% less effort than that needed to be invested with traditional bot-human approaches. Servicefriend is the lowest-cost way to guarantee a consistently outstanding experience for customers 24/7.”

Driving a new way for digital transformation, Servicefriend has a competitive advantage as it seamlessly integrates AI technology to bring pre-trained conversations for specific industries and free customers from building them from scratch. The technology can be easily utilized by companies in a short span of time as they can access best practices, industry knowledge and high-quality NLU (Natural Language Understanding) precision.


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