TeleTech Holdings, Inc. , a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company’s first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada.
“Changes in customer experience are happening so rapidly that companies are struggling to keep up. Our CX Innovation Lab is a hands-on environment for clients to test, iterate and improve through understanding and interacting with technology. We plan to open additional centers in the US and abroad over the next year, with the goal of supporting our clients by taking the risk out of testing new CX approaches,” said Kyle Priest, Chief Strategy and Marketing Officer, TeleTech.
The CX Innovation Lab provides a way for TeleTech clients to visualize the complex customer experience to understand opportunities to infuse new tools, processes, strategies and insights for improvement. The lab extends beyond standard communication channels and allows clients to get ahead of new interactions and channels used throughout the customer lifecycle. Creation of this lab is just one of the ways that TeleTech partners with clients to make the customer experience easier, more personal and completely seamless – all at the lowest total overall cost.