Drive Product Quality and Revenue from User Feedback with unitQ’s Zendesk Integration

unitQ, the real-time solution for staying on top of product quality across all platforms, announces the availability of its new Zendesk integration to manage support tickets. unitQ turns a company’s Zendesk tickets into a source of growth by automatically extracting quality issues reported by users and reporting the data in a dashboard called unitQ Monitor. Companies on Zendesk already using unitQ Monitor have seen a 20% improvement in product quality during the first 30 days.

366 Degrees Introduces a Multiple Domain Feature to Enable Smarter Brand and Product Management

366 Degrees, a full-scale marketing automation software, is excited to introduce a new multiple domain feature that helps businesses owning several brands or products to manage marketing activities for each domain separately.

Onica, a Rackspace Technology Company, Introduces Contact Center Intelligence Solution Built on Amazon Web Services

Onica, a Rackspace Technology company and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN) and audited AWS Managed Service Provider, launched its new Contact Center Intelligence (CCI) Post-Call Analytics solution built on AWS. The solution, built on a serverless analytics platform using Amazon Comprehend and Amazon Transcribe, is designed to simplify and accelerate time to insight on customer calls.

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