Reginald Scales Brings More Than 20 Years of Industry Experience to Vonage
Vonage, a business cloud communications leader, has appointed Reginald Scales as SVP, Mid-Market Sales. In this newly-created role. Scales will be responsible for leading Vonage’s mid-market sales efforts as the Company continues to focus on growth in this segment. Scales will join Vonage on May 16 and report to Kenny Wyatt, Chief Revenue Officer.
“Reggie’s track record of sales success and deep communications experience will be a tremendous asset to Vonage,” Wyatt said. “Expanding our presence and momentum in the mid-market is a critical part of our strategy as a leading, global business cloud communications provider. I’m excited to welcome Reggie to the team.”
Scales brings more than 20 years of industry experience to Vonage. Most recently he served as Regional Vice President managing field sales, operations, and engineering at Masergy Communications, a software-defined networking company with 1,200 employees that provides global hybrid networks, UCaaS, and managed security.
Prior to Masergy, Scales was a Regional Vice President of Business Services at Comcast, where he led the number one region in 2016. He also held SVP sales roles at Wilcon Communications and Paetec Communications.
“I am thrilled to join Vonage during this exciting time as the Company continues its transformation into a global business communications leader,” Scales said. “I look forward to joining the Vonage team to help fuel the Company’s continued growth by focusing on delivering better outcomes to customers by redefining the role communications plays in business.”
Last month Vonage announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Vee enables Vonage customers to streamline managing their account services with fast and easy access to support via simple, natural language text commands.
With Vee, Vonage Business Cloud users can set up and manage their accounts, using natural language commands to ask Vee questions and receive assistance in troubleshooting issues in real time. Live chat with Vee suggests a variety of relevant options to meet a customer’s needs based on the context of the questions asked.