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Lucidworks Announces Smart Answers, a Question Answering System That Enhances Chatbots and Virtual Assistants to Deliver Personalized…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Jolyn Selects Emarsys to Transform Omnichannel Marketing and Personalization, Powered by AI

Women’s competitive swimwear brand Jolyn today announces a partnership with omnichannel customer engagement platform provider Emarsys to transform the way it does omnichannel digital marketing and personalization. Powered by artificial intelligence, the Emarsys platform now automatically segments Jolyn’s customers, enabling the marketing team to automate targeted omnichannel campaigns to specific customers and drive real business outcomes. Marketing Technology News: Kasisto Awarded Two Landmark Patents, Enhancing the…

Inhance Digital Announces Release of Virtual Exhibit and Event Platform to Elevate Virtual Sales and Marketing Engagement

Used in Connection with Virtual Meetings, Interactive Platforms Improve Customer Engagement and Knowledge Retention, While Working Remotely Interactive agency Inhance Digital today announced the availability for their Virtual Exhibit and Event Platform, (VEEP). Through a simple web browser interface, users can enter a completely interactive 3D world giving sales and marketing teams a way to engage customers and communicate their complex product/solution stories in their virtual meetings, virtual briefings, or virtual…

xiQ Pioneers Personality-Based Engagement (PBE) for B2B Sales and Marketing

xiQ, the leading AI-powered B2B Marketing and Sales Platform, introduces Personality-Based Engagement (PBE).  By combining proven behavioral science-based personality assessment methodologies with Artificial Intelligence (AI), xiQ has created a new category for B2B precision selling and marketing. Personality-Based Sales empowers B2B Sellers to better understand buyers, what motivates them, and what drives their decisions. It enables sellers to custom-tailor their pitches and radically improve how they build trusted…

Outreach Announces “Outreach Kaia,” Real-Time Knowledge AI Assistant Which Helps Customer-Facing Reps Sell Smarter and Close…

Outreach Kaia uses artificial intelligence to make sales engagement more efficient and productive for enterprises and fast-growth companies Outreach, the number one sales engagement platform, today announced Outreach Kaia (Knowledge AI Assistant), a revolutionary real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) that makes every sales rep more effective and every customer conversation more productive. The new product was unveiled today at Outreach's flagship event, the Unleash Virtual…

Vymo Hosts Panel Discussion on Maximizing Remote Work Efficiency With Virtual Assistant Expert, Melissa Smith

Join the Discussion to Understand the Impact of the COVID-19 Pandemic on Sales Leaders Worldwide and How Enterprises Are Adapting to Remote Work Environments. Vymo, an intelligent personal sales assistant for on-the-go sales teams, will host a webinar titled ‘The New Normal for Sales Leaders Working Remotely: Navigating the new markets amidst the COVID-19 pandemic situation‘ on Tuesday, April 7, 2020, at 02:00 PM ET (tomorrow). This exclusive session for banking and insurance leaders on ensuring business continuity and…

Winning in the Era of Deep Contextual Personalization: It’s All About Human-Machine Collaboration

Chatbots, virtual assistants and other Artificial Intelligence (AI)-powered marketing technologies are rapidly becoming commonplace. Yet, many CMOs are discovering the limitations of these technologies for one-to-one marketing. How should CMOs be allocating their technology investments to deliver deep contextual personalization and create ever-expanding customer experiences that will fuel growth for the next decade? The answer to that question has been elusive. The truth is, most CMOs are bewildered by the vast and…

Conversica Intelligent Virtual Assistants Approved for General Motors iMR Turnkey Participation

The Approval Gives GM Dealers Access to Augment their Sales and Advisor Services with a Digital-First Solution that Drives Top-Line Growth Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced that its Automotive Sales AI Assistant and Automotive Service AI Assistant are approved by General Motors as in-Market Retail (iMR) Turnkey Products. The certification allows GM dealers who purchase a Conversica Intelligent Virtual Assistant to…

Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds

The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued today by Accenture. The study — based on a survey of more than 6,500 respondents across 11 countries in Europe, North America and Asia Pacific — found that just two-fifths (41%) of respondents were satisfied with the level of interaction received from government departments over the last year, and more than half (58%) said they are not aware of a way to share…

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise 7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." Ovum evaluated the 7 AIVA conversational AI platform against solutions from 10 other providers, and determined that 7.ai had one…

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

Precima Presents the Latest Trends in Digital Shopper Personalization at NRF’s 2020 Big Show

Precima, a global retail strategy, analytics and cloud software company that provides data-driven solutions to retailers, is starting off the new year sharing impactful research on how shopper behaviors are changing the way retailers need to engage them in an Exhibitors Big Ideas session at the National Retail Federation’s Big Show 2020. The session, which includes data and insights from the latest research from IDC, sponsored by Precima, titled: Personalization is Driving Digital Food Retailing, will be presented by…

ŠKODA AUTO Uses IBM Watson Assistant to Help Improve the Efficiency of its Recruitment Process

Recruitment is a critical pillar to building the right human capital for an organization. With hundreds of candidates going through its recruitment process every month, car manufacturer ŠKODA AUTO selected cloud-based IBM Watson Assistant to help make the hiring of new employees more efficient and less time-consuming not only for HR professionals but also for candidates. A digital assistant guides candidates through the data entry process in a user-friendly way, helping to avoid typing errors and assisting them in the…

UCHealth’s Virtual Assistant “Livi” Powered by Conversational AI Now Available on Smart Speaker Devices

New Conversational AI Technology Is One of the Most Comprehensive Offered by a US Health System, Assisting with Finding Doctors, Services, Locations and Health Information UCHealth now offers a virtual assistant who allows patients to interact universally across the health care system using conversational AI, accessed through smart speakers. UCHealth’s vision for Livi to be a fully functional, all-inclusive virtual assistant sets the health care system apart from others that have launched virtual assistants only for a…

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact center. The Virtual Agent Framework not only allows the deployment of virtual agents (chatbots) on…

New AI-Powered Zoovu Interface Brings Self-Service Digital Assistants to Market

Enhanced Offering Empowers Brands to Create Fully-Customizable Digital Assistants to Uplevel Conversational Capabilities Zoovu, the leading AI conversational marketing platform, announced the launch of its new interface, delivering a first-of-its-kind, AI-powered, self-service digital assistant suite to brands and retailers. Zoovu’s enhanced offering fuels a new means of brand / consumer interaction and engagement via solutions like chatbots and voice assistants, providing authentic personalized experiences and…

IBM Watson Assistant Continues to Drive Global Business Transformation

IBM's AI Enterprise Assistant Is Helping Brands Across 20 Industries Around the World Reimagine Customer Relationships IBM Think -- As the use of intelligent virtual assistants continues to grow, IBM announced further worldwide adoption of IBM Watson Assistant, an industry leading AI solution that is designed to help companies save millions in operational costs and global enterprises engage with their customers and employees. Watson Assistant helps companies manage the large and often wide range of customer and…

AirAsia Takes off with Ada-Powered Virtual Assistant

Ada’s AI Reduced Customer Wait Time up to 98% in One Month Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app. AirAsia Takes Off with Ada-powered Virtual Assistant Ada’s AI reduced customer wait time up to 98% in one month Also Read: Leading AI Company…

VERA, the Digital Personal Shopping Assistant, Officially Launches at NRF 2019

Vera Is Now Available for Major Retailers Following Successful Pilots with Neiman Marcus and Others Piktorlabs, a Seattle-based product design company, will be commercially launching VERA, the first-of-its-kind digital personal shopping assistant at NRF 2019. VERA offers a virtual shopping assistant that serves shoppers with matching recommendations inspired by current fashion trends, derived from online media. VERA engages shoppers across all digital touch points including in-store, e-commerce, mobile apps and desktop…

Conversational AI Leader Conversica Unveils AI Customer Success Assistant

Conversica, Inc., the leader in conversational artificial intelligence (AI) for business, announced the availability of the Conversica AI Customer Success Assistant, a new AI-powered solution that helps companies automate and personalize customer conversations to efficiently and quickly scale customer success operations, boost customer retention, and grow revenue. The AI Customer Success Assistant delivers automation of human-like interactions over email and SMS text at scale, facilitating improved post-sale customer…