Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution

A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract insights from calls and hundreds of other customer feedback sources in a centralized platform Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network…

Appian Supports Launch of Professional Services in AWS Marketplace

Low-code automation platform, solutions, and services now available Appian announced that it is participating in the launch of Professional Services in AWS Marketplace. Amazon Web Services (AWS) customers can now find and purchase professional services from Appian in AWS Marketplace. As a participant in the launch, Appian is among the first low-code platform vendors to quote and contract services in AWS Marketplace to help customers implement, support, and manage their software on AWS. AWS Marketplace is a curated…

Braze Recognized as Inaugural AWS Travel and Hospitality Competency Partner

Braze, the comprehensive customer engagement platform, announced that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. Braze is also an AWS Retail Competency Partner and an AWS Digital Customer Experience Competency Partner. Additionally, Amazon Simple Storage Service (Amazon S3), a secure, durable, and scalable object storage infrastructure, is part of the Braze Alloys Partner Program. Marketing Technology News: CallRail Receives $56 Million Funding "As the travel and hospitality…

AWS and ViacomCBS Expand Strategic Agreement to Transform Content Creation and Delivery

Global media leader selects AWS as its preferred broadcast cloud provider to power one of the largest digital transformations in the media and entertainment industry Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, and ViacomCBS announced an agreement that makes AWS the preferred cloud provider for ViacomCBS’s global broadcast media operations. As part of the strategic agreement, ViacomCBS will migrate operations for its entire broadcast footprint, which spans 425 linear television channels and 40 global data…

Qlik Expands Relationship with AWS with Debut of Qlik Sense Enterprise SaaS in AWS Marketplace

AWS Advanced Technology Partner Seeing Growing Market Demand to Combine Qlik’s Data Integration and SaaS-based Analytics with AWS to Increase Data’s Use and Value Qlik announced today that it has expanded its relationship with Amazon Web Services (AWS) with the recent debut of Qlik Sense Enterprise SaaS in AWS Marketplace. AWS customers can now seamlessly and easily purchase Qlik’s modern data analytics platform, with Qlik’s unique associative engine and sophisticated artificial intelligence (AI), to enable enterprise-wide…

SugarCRM Brings Companies Cloud-Based Customer Experience (CX) Solutions on AWS

SugarCRM Inc. deepened its commitment to cloud-based customer experience as an Amazon Web Services (AWS) Advanced Technology Partner within the AWS Partner Network (APN). Sugar recently launched a new integration with Amazon Connect, an easy-to-use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. AWS is a strategic component of Sugar’s time-aware CX platform, enabling scalability, security and accelerated innovation. Marketing Technology News: Cisco To Acquire…

Solodev Achieves AWS Public Safety & Disaster Response Competency Status

Solodev, the Digital Customer Experience platform built for Amazon Web Services (AWS), announced that it has achieved the AWS Public Safety & Disaster Response (PSDR) Competency status. This designation recognizes that Solodev provides both a proven cloud technology and human expertise in helping customers leverage the power of AWS to protect the public and prepare, respond, and recover from natural or man-made emergencies and disasters. Achieving the AWS PSDR Competency further differentiates Solodev as an AWS…

Auth0 Supports the Launch of Professional Services in AWS Marketplace

Global identity management provider one of the first AWS Partners to give AWS customers seamless access to professional services in AWS Marketplace Auth0, the identity platform for application teams, announced that it is participating in the launch of Professional Services in AWS Marketplace. Amazon Web Services (AWS) customers can now find and purchase professional services from Auth0 in AWS Marketplace, a curated digital catalog of software, data, and services that makes it easy to find, test, buy, and deploy software and…

Amperity Achieves AWS Travel and Hospitality Competency Status

Amperity, a leading enterprise customer data platform (CDP), announced that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. This designation recognizes that Amperity has demonstrated deep experience helping customers transform their business from behind-the-scenes operational efficiencies to guest-facing customer experiences. The launch of the AWS Travel and Hospitality Competency comes at a crucial time for the industry as it looks to innovate to address changing demands in the face of…

AWS and Zoom Extend Strategic Relationship

Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced that Zoom Video Communications, Inc. has selected AWS as its preferred cloud provider. The multi-year agreement extends the longstanding relationship between the two companies, enabling Zoom to rapidly scale its service on the world’s leading cloud, rise to the challenges brought by the COVID-19 pandemic, and deliver reliable services and continuous innovation for its expanding base of corporate and individual customers. Zoom will continue to leverage…

Informatica Announces New Governed Data Lake Management Solution for AWS Customers

Joint Customers to Benefit from Advanced Serverless Capabilities and Enhanced Governance for Trusted Data and Analytics Informatica, the enterprise cloud data management leader, announced a new Governed Data Lake Management Solution for Amazon Web Services (AWS) allowing joint customers to govern, secure and scale a data lake on Amazon S3. Launched today at AWS re:Invent, the new capabilities include intelligent data cataloging, data policy management and enforcement, data protection and privacy controls, and cloud-native…

AWS Announces Plans To Launch A Second Region In India

New AWS Asia Pacific (Hyderabad) Region will be available by mid-2022, providing customers with even greater resiliency for critical cloud workloads, lower latency, and improved compliance capabilities Amazon Web Services, Inc. (AWS), an Amazon.com company, announced expansion of its services to include a second infrastructure region in India by mid-2022. The new AWS Asia Region, which will consist of three Availability Zones at launch, will join the existing nine AWS Regions and 26 Availability Zones across Asia in India,…

AWS Launches Its Next-gen GPU instances Powered by NVIDIA’s Latest A100 GPUs

Amazon Web Services (AWS) has announced the introduction of the newest GPU-equipped instances. Dubbed as P4, these new instances are launching a decade after AWS released its first range of Cluster GPU instances. This latest generation is driven by Intel Cascade Lake processors and eight of Nvidia's A100 Tensor Core GPUs. These instances, as promised by AWS, deliver up to 2.5 times the deep learning output from the previous generation — and training a like model for these new instances can be about 60% cheaper. In the…

Privitar Announces New Integration with AWS Outposts That Enables Organizations To Safely Use Sensitive Data for Analytics in the Hybrid…

Privitar, the leading data privacy platform provider, has announced a new integration with Amazon Web Services (AWS) Outposts that enables organizations to safely use sensitive data for analytics in the hybrid cloud. Through the integration, customers can leverage AWS native services in Outposts to easily deploy the Privitar Data Privacy Platform™ in both on-premise and cloud environments, then scale the solution as their data needs grow and evolve. Marketing Technology News: Conversational Marketing Trends: Chatbots Are…

RingCentral Now Available in the AWS Activate Console

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it is featured in the new Amazon Web Services (AWS) Activate Console Exclusive Offers program. This means that startups building on AWS can now access customized, discounted offers on RingCentral Office®, the company’s flagship product offering, directly through the AWS Activate Console. Marketing Technology News: COVID-19 Pandemic to Disrupt Consumer Holiday Shopping Plans and…

Aceyus Leverages AWS to Streamline Contact Center Operations

Powered by AWS, Aceyus VUE cloud platform elevates the customer experience with real-time reporting data and full visibility into call centers and now supports Amazon Connect Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, announces that it is using the elasticity and scalability of Amazon Web Services (AWS) to power its new Aceyus VUE cloud platform with support for a variety of cloud center providers around the world. The cloud-based platform…

Cohesity Announces Strategic Collaboration with AWS to Deliver Comprehensive Data Management as a Service

First-of-its-kind Data Management as a Service (DMaaS) offering charts new course in data management for mid-size and enterprise customers Cohesity announced that it has formed a strategic collaboration with Amazon Web Services (AWS) to address the growing customer need for data management that is flexible, available, scalable, and reliable. Together, both companies are bringing to market a modern Data Management as a Service (DMaaS) offering unlike any other on the market today. The DMaaS solution is designed to provide…

Merkle Enters into Strategic Collaboration Agreement with AWS to Help Brands Deliver the Total Customer Experience

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced that it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). Through this collaboration, Merkle can help enterprises accelerate data transformation using AWS, reinforcing its commitment to helping brands deliver the total customer experience. This relationship will serve clients undergoing data modernization by providing an end-to-end accelerated cloud transformation solution. The move…

JumpCloud Improves User Identity Lifecycle Management with Slack, Salesforce, GitHub, Atlassian, and AWS Integrations

JumpCloud announced new integrations that provide IT admins easier user identity lifecycle management across multiple applications from a single platform. These new integrations with Slack, Salesforce, Atlassian, GitHub, and AWS provide streamlined user management to the most common business applications, reducing the time IT admins spend onboarding and offboarding users from hours to minutes. Marketing Technology News: Anzu Appoints Former Activision Blizzard Executive Ruben Dehouck As A New Strategic Advisor…

Shine launches Quick Start for Adobe Experience Manager (AEM) OpenCloud on Amazon Web Services (AWS)

Major banks deploy AEM on AWS in half the time with open-source libraries Shine Solutions Group Pty Ltd, an enterprise cloud and digital platform solutions developer, announced the launch of a new AWS Quick Start for AEM OpenCloud. Already implemented by two of Australia's four largest retail banks, ANZ and NAB, the AEM OpenCloud Quick Start allows organizations to deploy and manage mission-critical AEM websites quickly and easily, with increased agility, scalability, and cost-efficiency. According to Shine CTO Luke…