Mobile CRM: Definitions and Industry Trends

A Mobile CRM is defined as a version of your CRM solution which can be accessed from a mobile device, smartphone, and tablet. Using CRM, you can access updated information about your customers and potential customers in real-time. All thanks to a mobile CRM app that helps your Sales-force work smarter and faster. With a mobile CRM application, you can update, synchronize and share information with all the departments in the company. With mobile CRM, you can access your business data on the go. In simple words, a mobile…

Top 5 Adobe Marketo Updates for Every CRM Specialist

It was on 20 September 2018 when Adobe announced that it is acquiring a B2B martech company - Marketo. In the last eighteen months, numerous Adobe Marketo updates have transformed martech offerings to better match Adobe's larger vision of delivering unified, real-time, and hyper-personalized customer experience. The unique amalgamation of CRM expertise and data science sits right at the center of Adobe's industry-leading Experience Cloud. And, that's why we decided to take a magnified look into some of the recent Adobe…

PROS Named Winner in 2020 CRM Watchlist Award

Company Recognized for Sixth Year in a Row for Impact in CRM Space; Scores Highest in ‘Customer’ Category PROS, a provider of AI-powered solutions that optimize selling in the digital economy, announced it was named a winner in the prestigious 2020 CRM Watchlist. Created by leading CRM thought leader and industry analyst Paul Greenberg, the award recognizes companies that had the most impact in the CRM market in 2019 and have the most promise for the future. PROS selection is its sixth CRM Watchlist recognition in a row,…

Zendesk Relate to Convene CX and CRM Leaders in Miami in March

Annual conference will showcase latest Zendesk innovations and feature Guy Raz as well as speakers from Spanx, Netflix, Logitech, StitchFix and more Zendesk, Inc. announced it is bringing its annual global user conference, Relate, to Miami on March 3-5, 2020. The event gathers thousands of attendees for three days of education on how companies can build positive, long-term relationships with their customers. To reserve your spot, use code JoinRelate20 to register here. “Consumers today are demanding that every…

Brekeke PBX Now Integrates With Zoho CRM

Brekeke connects office telephony system with Zoho's cloud-based CRM platform Brekeke Software announced the integration of Brekeke PBX with Zoho CRM. Office telephony services built with Brekeke PBX can now seamlessly connect with Zoho CRM by simply adding their Zoho account information in the Brekeke PBX admin tool. Brekeke PBX users can now utilize Zoho's powerful CRM system to improve productivity and the quality of their services. Marketing Technology News: Zendesk Relate 2020: Come Join The Most CX-y Show on the…

Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite

Software Completes Freshworks' Customer-For-Life Cloud Platform to Help Teams Focus on Customer Results and Preventing Churn Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales…

SugarCRM Enhances Enterprise Focus with Two Executive Leadership Appointments

New CMO and GM, Americas Bring Extensive CX Experience SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences,  announced the addition of Jason Rushforth as GM, Americas, and Clare Dorrian, Chief Marketing Officer - both reporting to Sugar CEO, Craig Charlton. Rushforth and Dorrian bring to Sugar unparalleled experience in CX and CRM that will extend the company’s reputation for laser-like customer focus. “We’re excited to bring both Jason and Clare onboard with their wealth of…

ChildCareCRM Appoints Matt Amoia as New CEO

Amoia's appointment positions the company well for next phase of growth ChildCareCRM, the leading sales and marketing software platform specifically built for the childcare industry, today announced the promotion of Matt Amoia to Chief Executive Officer, effective February 1, 2020. Co-founder Chuck Gibbs will continue to play an integral role in the company’s enterprise sales and overarching vision as Chairman of the Board. Prior to joining ChildCareCRM in October as President, Amoia was Chief Customer Officer at…

Pipeliner CRM Releases Enhancements to its Visual Relationship Mapping Features

CRM Mapping Tools Empower Salesforces to Visually Identify New Opportunities and Key Influencers Pipeliner CRM announced new features for its relationship mapping tool that visually identifies new opportunities, key influencers and naysayers. With so many people influencing the buying process, from inside and outside a company, these new capabilities ensure that all opportunities and influencers are recognized. The result is greater clarity and facilitation of the sales lifecycle, leading to stronger close rates.…

HubSpot Recognized as a 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing, and/or using the product or service HubSpot, a leading growth platform, announced that it has been named a 2020 Gartner Peer Insights Customers' Choice for CRM Lead Management. Gartner defines CRM lead management applications by their ability to facilitate a business's inbound and outbound customer acquisition, online and offline. This is the third time that…

ReadyCloud Welcomes Square as the Latest Addition to its Ecommerce CRM Suite

ReadyCloud, the CRM Suite built for ecommerce, now supports Square in its many forms. From Point of Sale (POS) to SquareUp stores, ReadyCloud cleanly manages the order data from multiple Square sources for the purposes of CRM, growth marketing, shipping and returns. It is a complete backend solution for Square merchants. "Our integration works with Square to go beyond the transaction," explains Michael Lazar, an Executive at ReadyCloud. "A merchant can run their entire business with a SquareUp store and ReadyCloud. We…

SutiSoft Announces the Release of SutiCRM 7.8, Web-based CRM Solution with New Features

SutiSoft Inc., a Leading Provider of Cloud-Based Business Management Solutions, Is Pleased to Announce That New Feature Enhancements Have Been to SutiCRM. the New Additions Include Follow-Up Campaigns, Workflow Rules, and Lead/Opportunity Escalation, Making the Solution Even More Robust and Business-Friendly Follow-up Campaigns Users can view email statuses such as delivered, clicked, and opened emails, which can help drive follow up campaigns based on their initial responses. This feature helps marketers and salespeople…

IDLife Launches VERB’s Interactive Video CRM Platform in the U.S.

VERB Technology Company, Inc., a leader in business-focused interactive video CRM, marketing, and sales enablement applications, announced today that IDLife, a health and wellness company focused on customized nutrition products, has launched their new white-labeled VERB mobile sales application in the U.S. market. IDLife is a health and wellness company that is revolutionizing the industry with customized nutrition. Their name stands for Individually Designed Life and was founded on the principle that no two people are…

PostcardMania Now Integrated with Zapier, Launches Trigger-Based Direct Mail to Users of 238 CRMs Nationwide

PostcardMania, a $60 million marketing firm specializing in direct mail, recently launched a new Zapier integration that will provide business owners nationwide with the ability to add trigger-based direct mail to their marketing pipelines, now making it easier than ever to put PostcardMania's uniquely success-based designs in the actual hands of prospects in a timely fashion. The integration is now available to users of over 238 CRMs and marketing platforms, including popular services such as Salesforce, Hubspot,…

VERB to Deliver its Industry-Leading Interactive Video and CRM App for the DirectScale Platform

Social, Affiliate and Direct Sales Companies Will Have More Mobile Power With Lead Gen, Sales Enablement and Interactive Video Technology DirectScale, Inc., a privately held market leader in the direct and social selling industry, has partnered with industry leader VERB Technology Company, Inc., a leader in business-focused interactive video CRM and marketing and sales enablement applications, to offer a combined platform to all of DirectScale's new and existing social, affiliate and direct sales clients. DirectScale…

Small Business CRM, Daylite, Named Niche High Performer for Winter 2020 by G2.com, Inc.

Daylite has been named a Niche High Performer for Winter 2020 by G2. G2’s Small-Business Grid® Report for CRM for Winter 2020 highlights Daylite as a CRM and Project Management App With Favourable Reviews Marketcircle announced that its award-winning small business CRM, Daylite, has been named a Niche High Performer for Winter 2020 by G2.com, Inc. G2 is the world’s largest technology marketplace made for businesses to find, review, and manage the tech they need to take their business further. Daylite has been named a Niche…

“CRM Is Not Enough,” Say Leading Independent Software Companies

Over 200 Companies Unite to Launch the Platform of Independents, a Group Pledging to Liberate Data From the Limitations of Traditional CRM Suites and Allow Businesses to Build Customized Technology Stacks That Fit Their Needs In a declaration published in The Wall Street Journal, over 200 companies united to declare that Customer Relationship Management (CRM) systems are no longer enough for the digital era. The Platform of Independents is led by Segment and a group of nine other independent software companies, united…

SugarCRM Launches Renewals Console, a Game-Changer for Subscription-Based Businesses

Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release SugarCRM Inc., the company that enables organizations to create customers for life, announced its Winter ‘20 release, showcasing a new renewals console, along with additional features designed to improve the lead funnel, increase renewal rates for recurring revenue models, and optimize first-response resolution rates inside customer support centers. “The Renewals Console can have an immediate impact on the bottom line, automating…

Continuity Programs Announces SMS Text Messaging Functionality Inside Mortgage CRM

New Integration Allows Loan Officers to Send SMS Text Messages to Contacts Through MMyCRMDashboard Continuity Programs, Inc. is pleased to announce a new software feature. Continuity Programs connected its mortgage CRM software with Twilio's communication platform. This technology integration enables users of MyCRMDashboard to create conversations with their prospects, customers and referral partners through SMS. "This addition to MyCRMDashboard has the potential to allow loan officers to scale their SMS outreach to…