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BrandWizard Announces AEM Assets Integration, AI-powered Chatbot, and Multilingual Search

Reduce Your Brand Team's Busy-Work by 50%, and Free Them up to Be More Productive BrandWizard, the global leader in digital brand management, announces a release that reduces the time Brand Teams at large multinational companies spend on administrative work, enabling them to be more productive. AEM Assets integration enables more seamless integration between Brand and Marketing organizations. The AI-powered chatbot frees-up many hours spent answering basic brand and brand management questions. Finally, multilingual search…

The Great Bot Battle: Chatbots Vs Live Chat

Chatbots Are A Contact Center Industry Buzzword. In Fact, If This Was A Bingo Game, Chatbot Would Be The Winning Ball. But Who Would Win In A Fight, Chatbots Or Live Chat? IBM has identified chatbots as a key trend for enterprise call centers in 2018. They go as far as to call this technology a game changer. According to a McKinsey Global Institute discussion paper on artificial intelligence, the technology is accelerating digital transformation. Tech giants spent approximately $30 billion on AI in 2016, with machine…

Inbenta Releases New APIs And SDKs For Its Enterprise Chatbot

Companies Gain More Power and Flexibility Accessing Chatbot Features Like Transactional Intelligence, Context Awareness, and Seamless Escalation via Inbenta's New APIs and SDKs Inbenta, the natural language search and conversational platform powered by artificial intelligence (AI), today announced the release of its new APIs and SDKs for its enterprise chatbot technology. "The foundation of all customer engagement is the ability to identify customers' needs and to deliver logical, meaningful, timely resolutions,"…

Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019

New Study Shows Microsoft Cortana Is the Most Commonly Used Intelligent Assistants in the Workplace Spiceworks announced the results of a new survey examining the adoption and usage of intelligent assistants and AI chatbots in the workplace. The results show that within the next 12 months, 40 percent of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25 percent of mid-size companies and 27 percent of small…

How Chatbots Are Changing the Way Research Is Done

Chatbots Can Share a Multitude of Information and Messages with the Survey Respondents Artificial Intelligence, Machine Learning, and Chatbot technologies are changing the way work gets done with many industries across geographies adopting these technologies into their everyday work to improve productivity. Where Does This Leave the Research Industry? Surveys moved from offline to online with the introduction of web surveys. Although innovative at the time, this methodology has not really changed in the last two…

Progress Launches AI-Driven Native Chatbot

Progress's NativeChat, Offers 15x Faster Development, Native Support for 72 Languages and Ability to Integrate with Web, Mobile and Social Channels for a Seamless Digital Customer Experience BEDFORD, the leading provider of application development and deployment technologies, announced the availability of Progress NativeChat, the artificial intelligence-driven platform for creating and deploying chatbots. Unlike other chatbot technologies, NativeChat is based on patent-pending CognitiveFlow technology that can be trained…

[24]7.ai Removes Time, Cost and Risk Barriers to Chatbot Deployment

Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days 7.ai, a global leader in intent-driven customer experience solutions, announced the industry's first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can provide better customer service while saving money, whether their customers engage with them via voice or digital channels. The offer eliminates barriers to AI and…

Build, Train And Deploy: How AI Chatbots Can Transform the Customer Experience

As consumers expect instant satisfaction with their customer experiences – and a readiness to voice their displeasure over social media – they increase the pressure on businesses to effectively and correctly answer customer queries. With that in mind, C-suite executives across industries are increasingly focused on creating a customer experience that is responsive, intelligent and accurate. When any company grievance can be shared instantly and publicly, executives know that it’s critical to connect with their customers…

Simmons Research Launches New Insights Platform; Announces AI-powered Chatbot App

Innovative Research Portal and Smart Search Technology Significantly Reduce the Time Spent on Data Analysis and Insights Generation Simmons Research, the leading source of essential consumer intelligence, announced the launch of Simmons Insights, a syndicated research portal providing clients with faster access to actionable consumer insights. Powered by Simmons Smart Search, the most comprehensive consumer intelligence search engine, the new platform allows marketers to mine through hundreds of thousands of consumer…

Snaps Integrates With Adobe Campaign To Enhance Leading Enterprise Brand’s Messenger Chatbots With CRM Data

With This Integration, Adobe Campaign Customers Can Further Extend Their Campaign Channel To Facebook Messenger, Twitter DM, Skype, And Other Platforms Conversational marketing platform, Snaps, one of the select companies listed in Facebook's Platform Development Providers, announces an integration with Adobe Campaign, part of Adobe Marketing Cloud. Snaps enterprise chatbot platform empowers marketers to segment and engage customers through conversation across messaging and voice apps. One benefit of…

Accelirate Partners With Chirrp.AI to Deliver Enterprise-Class Chatbot Solutions

Accelirate Announces Its Partnership with Chirrp.AI That Strengthens Its Enterprise Chatbot Solutions Capability Accelirate, a Business Process Automation services leader, announced its partnership with Chirrp.AI that further strengthens its enterprise-class chatbot solutions capability. "We have been delivering Business Process Automation solutions using RPA and AI technologies to our clients for the past two years and many clients have been asking about the feasibility of using chatbot solutions for internal and…

Are Your Consumers Getting Along With Chatbots?

Businesses Should Look For Opportunities to Bridge The Gap Between Consumers and Greater Chatbot Understanding ‒ Those Who Do Will Reap The Reward, says PointSource AI’s most popular application to date – chatbots – are everywhere these days. Chances are you have interacted with them while banking, shopping or trying to find the best insurance for your car. Now that brands are convinced about using chatbots, they hope consumers as kicked. PointSource's report 'Finding Common Ground Between Consumers And Artificial…

How Businesses Can Effectively Implement Chatbots: PointSource

The Globant Company, Releases New Data Showing The Implication of AI Investments and Consumers' Current Relationship With Chatbots Along with personalized insights and automated processes, the rise in artificial intelligence (AI), has also brought a disconnect with it. In its latest study, PointSource, a Globant company, found that many consumers have already had a taste of AI, but there is still a gap when it comes to understanding and accepting its applications, such as chatbots. However, regardless of the…

Point Inside Announces Retail Chatbot to Help Shoppers Find Products In-Store

New Retail Chatbot Leverages StoreMode Platform for In-Store Product Location and Integrates Natural Language Understanding (NLU) Providers to Decipher In-Store Shopper Questions Point Inside, the leading provider of digital mapping and indoor location-based services for top retailers, today announced their StoreMode-enabled chatbot. Available to all shoppers, the chatbot streamlines communication between retailers and shoppers, offering a seamless conversational in-store shopping experience. Shoppers can now answer the…

TechBytes with Ninad Shah, EVP – Chatbots at AmplifyReach

Ninad Shah EVP - Chatbots at AmplifyReach AmplifyReach has recently unvelied their Chat bot which they claimed required no coding expertise to run.  We spoke to Ninad Shah, EVP Chatbots, AmplifyReach, about the future of brands using Ai Chatbots to engage with customers.MTS: Tell us about your role at AmplifyReach and how you arrived at this position? Ninad Shah: AmplifyReach is a leading Augmented Intelligence platform with an integrated solution for live chat and AI-powered Chatbot. The solution provides brands the…

Chatbots Market Estimated to Touch 3 Billion Dollars by 2021

A report by research firm MarketsandMarkets has claimed that the market for Chatbots is expected to grow from USD 703.3 million in 2016 to USD 3,172.0 million by 2021, at a Compound Annual Growth Rate of 35.2%. The major drivers for the upsurge in demand for chatbots include increasing penetration of websites and mobile applications, proliferating demand for intelligent customer engagement, strong need to understand consumer behavior, and adoption of cloud-based technology. Software to hold the largest market share…

UTAG Offers a Few-Step Plan to Adopt a Rapid Digital Strategy and Survive the Pandemic

UTAG Rocket Aid is an initiative that seeks to help brands go digital in a simple way and adapt their business in the COVID-19 era. The plan, which integrates communication and technological tools, aims for long-term, definitive transformation There is no "back to normal." Today, the extraordinary has become ordinary, and will be the way forward now and into the future. In the midst of a sharp plunge in sales and closures of businesses in many areas, the advance of COVID-19 and the extension of social isolating measures…

If You Want to Survive, Build an ROI-Focused Sales and Marketing Team Now

Downturns happen. We saw them in 2000 and 2008. Granted, this one is a little more interesting and there’s no question restarting the economy will be bumpy, but the return on investment (ROI) is a measurement that always sells. Gone are the days where sales are driven by gut feel or “nice to have.” If you want to restart strong, focus your Sales and Marketing efforts on ROI.   Strong Benefits Matter, Weak Ones Don’t Technically, there are four ways to realize benefits, from first-order (cutting a cost now) to fourth-order…

Beekeeper Communication Platform Launches Free Next Normal Package To Help Organizations Empower Frontline Workers

Beekeeper, a mobile communication platform that helps frontline workers improve safety, agility, and productivity, is releasing a new offering to help companies recover and adapt to the "next normal" of the post-COVID era. The package, dubbed the Next Normal Package, is a product suite that was launched in response to emerging data that suggests that empowered frontline workers are more effective and better-equipped to deal with changing circumstances. A Harvard Business Review survey of business executives found that 72%…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Genesys (Customer Service), Brainito (Marketing Automation), GroundTruth (Location Data), Oracle (Email Marketing), CampTek (Chatbot). Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a new survey sponsored by Genesys®, the global…