Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its…
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U-Assist In-call delivers industry’s first real-time agent guidance with integrated RPA Uniphore, the leader in Conversational Automation, announced the addition of new solutions to its flagship Conversational AI & Automation platform…
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Aisera, one of the world's first AI-driven platforms that automates tasks, actions and workflows for employees and customers, announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to automate…
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Next-generation conversation automation platform, Verse, has announced the launch of its latest product offering, Verse Capture. The chatbot alternative provides businesses with the ability to transform website traffic into real-time…
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Sense will use the Iguazio MLOps platform for a large range of AI products, beginning with the Sense AI Chatbot, an intelligent, automated recruiting assistant that speeds the hiring process and provides uncompromised personalization,…
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If you’re in marketing, you know that brands are now expected to get closer to customers than ever before. 52% of customers are more likely to buy from companies offering live chat support. It’s no wonder companies are expected to…
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The implementation of this complete customer engagement platform has enabled TDG to consolidate disparate systems, reduce costs, and develop deeper customer relationships and brand loyalty. Package.ai, the leading Conversational AI…
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New approach revolutionizes how brands use insights from conversations across voice and messaging to optimize customer experience LivePerson  a global leader in customer engagement solutions, announced the launch of Contact Center…
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Panel will discuss the importance and impact of technology on access to mental health services WHAT: Botco.ai, the leading HIPAA-compliant conversational marketing solution, will host a customer symposium via Zoom in honor of National…
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Simplr's conversational experience platform named a winner among nearly 3,000 nominations Simplr announced that it has been named a winner in the 5th annual AI Breakthrough Awards program in the "Best AI-Based Solution for Customer…
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Talkmap was recognized in the 2022 Cool Vendors in Conversational and Natural Language Technology Report Talkmap, a leading provider of Conversational Intelligence solutions, announced it has been named in the May 2022 report titled, Cool…
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Finn AI's state-of-the-art Conversational AI solution and deep financial services expertise complement Glia's industry-leading DCS platform Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier…
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Act!, a leading customer relationship management (CRM) and marketing automation solution for small businesses, today announced the availability of Act! Solutions for Financial Services in partnership with Performance Insights – a sales…
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Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled,…
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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading CX Management Service providers  7.ai, with its comprehensive technology customer experience management, receives strong…
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-New solutions put conversations at the center of customer relationship management -New employee experience offering helps businesses deliver a modern, personalized experience for today's hybrid work world Today at its…
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OneReach.ai, creators of a market-leading platform that’s democratizing conversational AI and machine learning with flexible, no code/low code development tools, today announced that it scored highest in four out of five of the Use…
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Key takeaways Datamatics provides a superior customer experience to its partners through an inherent amalgamation of the domain, digital and data. Datamatics' propriety AXIS framework aims at 'Creating Superior Customer…
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Global Intelligent Automation leader Laiye today announced its acquisition of Mindsay, a leading European enterprise chatbot and voicebot platform. The addition of conversational artificial intelligence advances Laiye's goal of becoming the…
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