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TIBCO Named a Challenger in Gartner’s 2020 Magic Quadrant for Analytics and Business Intelligence Platforms

Recognized for Ability to Execute and Completeness of Vision TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes to solve the world’s most complex data-driven challenges. Today, TIBCO announced that it has been named a Challenger in Gartner’s 2020 Magic Quadrant for Analytics and Business Intelligence Platforms for the first time, recognizing the company in the analytics and BI market. TIBCO Named a Challenger in Gartner’s 2020…

UserReplay’s New Platform Delivers Active CX

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value digital frustrations quicker but also helps teams to dynamically improve user experience through Machine Learning triggered automations. The Active CX journey starts with the recording and analysis of every digital customer interaction.  These sessions are intelligently grouped into smart segments through machine learning and then alerts trigger automated actions in support of conversation or…

Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

New functionality and integrations with AWS and Workato enable companies to build differentiated experiences Zendesk, Inc. announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. “Modern enterprises need to move fast and need not…

Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

New product suites democratize service and sales software by making it easy to try, buy and use Zendesk, Inc.  announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints. The modern set of offerings helps companies easily build positive, long-term customer relationships. “Today’s digital-first customers expect real-time, ongoing and personalized…

Blueshift Integrates Shopify and Magento Platforms

These Turnkey Integrations Help Marketers Deliver More Timely, Personalized Messages and Recommendations At Key Moments During The Customer Journey Blueshift, the leading Customer Data Activation Platform, announced the integration of popular ecommerce platforms, Shopify and Magento. The integrations connect Shopify and Magento stores with Blueshift, synchronizing all ecommerce data to help marketers improve multi-channel customer experiences and workflows. Marketing Technology News: AudioEye Appoints Heath Thompson as…

Actifio Leaders Detail Hybrid, Multi-Cloud, Database Advances in Actifio 10c Release in theCUBE Conversation Series

As it releases the most advanced platform to date to meet enterprises' needs for instant re-use of massive databases regardless of where they reside, Actifio — the pioneer of multi-cloud copy data management software — is detailing the enabling role of its software in the hybrid and multi-cloud journeys of its customers through a series of conversations featured on theCUBE. "The secular trends around hybrid and multi-cloud and the reliance on different databases really play to our existing strengths, and 10c builds on…

Sonata Software Makes Strategic Acquisition of GBW, a Leading Global Player in the Exciting Customer Experience Space

Sonata Software announced signing of definitive agreements to acquire GAPbusters Limited (GBW), the Melbourne headquartered company that has been amongst pioneers in the CX domain, serving renowned brands globally for nearly thirty years. As companies are increasingly focusing on measuring and managing customer experience to stoke their growth, CX solutions are playing a significant part in most organizations' digital transformation initiatives. As per Fortune Business insights, "The demand for customer experience…

Restaurant and Hotel Management Platform Tripleseat Acquired by Vista Equity Partners

Vista to Merge Tripleseat and Gather to Unify Market-Leading Sales and Event Platforms Tripleseat, the leading web-based sales and event management technology solutions for restaurants, hotels, and unique venues, today announced an acquisition by Vista Equity Partners ("Vista"), a leading investment firm focused on enterprise software, data and technology-enabled businesses. Through the acquisition, Gather, already owned by Vista, will be merged with Tripleseat. The merger will bring together the sales and event…

CloudEngage Announces Major Platform Release

Powerful new audience segmentation features, simplified workflows, networked data, and easier CRM integrations make CloudEngage the best value in the industry  CloudEngage, the world's most intuitive web conversion and personalization platform, has deployed version 5.0 of its award-winning software suite. Said Paul Wagner, CloudEngage CEO, "We continue to speak with overworked marketing teams that feel like they're being fleeced by others in our space. Our focus is to continue providing the best value, not only through…

McArthurGlen Designer Outlets Partners With Leading Retail Customer Experience Management Firm SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McArthurGlen Designer Outlets. Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes. Using the @SMGcustomersat customer experience management platform, @McArthurGlenGRP is capturing and analysing real-time guest feedback from a diverse customer base that spans…

iQor Enhances its Speech Analytics Platform to Help Deliver Better Customer Experiences

Tech-enabled BPO’s speech analytics platform enhances speech-to-text transcription of calls for more precise data analytics and personalized call center solutions iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced the release of its newly enhanced customer speech analytics platform. The cloud-native speech analytics platform now includes full call transcription, or speech-to-text translation, for recorded interactions between a customer and customer service agent.…

FastForward.ai Raises $8 Million Seed Round to Develop the Mobile Industry’s Most Innovative Social Media Automation Platform

FastForward.ai​, raised $8 Million in Seed funding to date, led by General Catalyst and Ulu Ventures, along with Man Capital, Correlation Ventures and Silicon Valley Bank venture debt. The funds enable FastForward.ai to develop its platform and scale up operations to create digital engagement, commerce and payments inside social media and messaging apps. FastForward.ai’s platform allows mobile operators and consumer enterprises to acquire digital customers and upsell targeted offers at a fraction of the cost compared to…

As Brands Fight For Commerce Success, Salsify Grows Customer Base Through Its Commitment To Helping Them Win on the Digital Shelf

Major product expansion, acquisition of B2X Partners, second consecutive year on Deloitte’s Fast Technology 500, opening of Chicago office highlight another year of significant growth for Salsify Salsify, a product experience management (PXM) platform that helps brands win on the digital shelf, announced it crossed 685 customers, representing thousands of brands, and 400 employees worldwide in 2019. In its commitment to helping brand manufacturers win on the digital shelf, the company acquired B2X Partners to reaffirm its…

IMImobile Enables Hyundai to Use Whatsapp Business for Customer Service

Using WhatsApp as a customer service channel will improve customer experience for vehicle service booking Global cloud communications software and solutions provider IMImobile PLC announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Marketing Technology News: AudioEye Appoints Heath…

New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact center platform. The cloud-to-cloud integration fills a gap for modern contact centers looking for a customizable, data-driven environment by combining the capabilities of workforce engagement management (WEM) and…

UJET Wins 2020 STEVIE Award for Sales and Customer Service

New product features and updates key to UJET’s recognition in the Contact Center - New Version category UJET Inc., a leading provider of customer support communications and solutions, announced it has been named a winner in the 14th annual Stevie Awards for Sales and Customer Service. With the addition of new product features, enhancements, and integrations, UJET received a bronze award in the Contact Center - New Version category. The award marks UJET’s second Stevie Award, having previously won for Tech Startup of the…

Ping Identity Announces New Workforce and Customer Authentication Solutions for the Modern Digital Enterprise

New Solution Packages Help Accelerate Digital Transformation, Improve User Experience, and Enable a Foundation for Zero Trust and Passwordless Authentication Ping Identity, the Intelligent Identity solution for the enterprise, announced two new solution packages for enabling centralized authentication services, which span the entire enterprise. The new solutions include single sign-on (SSO), multi-factor authentication (MFA), user directory, and complementary Ping Professional Services that enable extraordinary customer…

SparkBeyond Partners with DemystData to Provide Contextual Data for Smarter Decision-Making

This collaboration infuses SparkBeyond's AI ideation platform with DemystData's extensive network of external data sources SparkBeyond, the AI-powered problem-solving platform leveraging the world's largest library of code to discover trends and actionable insights buried in data, announced a partnership with DemystData, a leading external Data-as-a-Service platform that helps clients discover, access and test hundreds of data products. The partnership will enable DemystData to integrate its growing repository of over 500…

New Data on Pre-Seed Fundraising Reveals Shifting VC Expectations, Rules of Engagement

New DocSend Startup Index is First of its Kind, Uncovering Ups and Downs of Startup Fundraising DocSend, a secure document sharing platform, released a new report detailing investor expectations and rules of engagement for successful fundraising for pre-seed startup companies. Data analysis from the DocSend Startup Index shows that pre-seed rounds are formalizing, with more institutional investors and stricter requirements for developed products and business models. According to the new report, "The Pre-Seed Round …

Dream11 Selects VoltDB to Power 75 Million Users on its Platform

VoltDB provides highly concurrent performance at scale to deliver exceptional user experience and lower total cost of ownership VoltDB, the only enterprise-grade data platform that meets the real-time streaming data requirements of 5G-powered applications, today announced that it has been selected by Dream Sports to power Dream11, its flagship brand. Dream11, India's largest fantasy sports platform, became a Unicorn in April 2019. With VoltDB, Dream11 delivers high performance at scale without compromising on accuracy or…