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PandaDoc Is Recognized as a February 2020 Gartner Peer Insights Customers’ Choice for Configure, Price and Quote Application SuitesIs…

PandaDoc, the leading document automation software for small and medium-sized businesses, is excited to share that it has been named a Gartner Peer Insights Customers’ Choice for Configure, Price and Quote (CPQ) Application Suites* for February 2020. Gartner defines CPQ as suites that enable sales organizations to automate and optimize the creation of quotes and orders for complex, configurable products or services. The Gartner Peer Insights Customers’ Choice distinction is based on feedback and ratings from end-user…

Command Alkon Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service

14th Annual Awards Presented on February 28 in Las Vegas Command Alkon was presented with a Bronze Stevie Award in the Best Customer Engagement category in the 14th annual Stevie Awards for Sales & Customer Service on Friday, February 29th. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious…

IZEA Completes TapInfluence Platform Integration

IZEA Worldwide, Inc., operator of IZEAx, the premier online marketplace connecting brands and publishers with influential content creators, announced that it has completed the integration of the TapInfluence platform and migration of active customers and influencers to IZEAx. The legacy TapInfluence technology platform has now been retired, and new influencer signups completed on TapInfluence.com are now powered by IZEAx technology. Marketing Technology News: Pixalate Releases 2019 App-ads.txt and Ads.txt Trends Report:…

Phunware Announces New Customer Wins for Application Transactions

Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced new customer wins for application transactions using Phunware’s proprietary Audience Engagement solution. Audience Engagement is a managed service capability that enables brands to build custom audiences and deliver targeted media to optimize engagement. Combining mobile advertising with Knowledge Graph data from over a billion devices, Phunware makes it easy to…

ForwardPMX Invests in the Future of Conversational Commerce with the Acquisition of Leading Voice & Chat Platform, Headliner Labs

Headliner Labs' Caroline Klatt and Dana Gibber join ForwardPMX to Launch the Agency's Voice and Conversational Commerce Capabilities Award-winning, global brand performance agency, ForwardPMX, announced the acquisition of leading voice and chat platform, Headliner Labs. The company's CEO and Co-Founder, Caroline Klatt, and COO and Co-Founder Dana Gibber, will join ForwardPMX as Co-Chief Innovation Officers spearheading the agency's voice and chat practice and helping to position clients for growth in a voice-enabled…

Allbound Launches HubSpot Integration to Help Customers Have Better Visibility into Partner Programs

Partners and Distributors Can Now Seamlessly Integrate HubSpot Experiences Into Day-to-Day Workflows Allbound, the leading Partner Relationship Management solution, today announced that it has launched a new integration for HubSpot. Through the integration, customers can now automatically integrate contacts and opportunities from partner referrals from Allbound and sync data inside of the HubSpot platform with a new Allbound workflow action. Marketing Technology News: Domain, Oroton, Vend, Yellow and Athena Home Loans…

Google Cloud Unveils Strategy for Telecommunications Industry, Announces New Solutions, Customers, and Partners

Unveils Global Mobile Edge Cloud strategy for accelerating 5G monetization Google Cloud announced a comprehensive new strategy to help telecommunications companies digitally transform. Google Cloud's strategy focuses on three key business outcomes for telecommunications companies: monetizing 5G as a business services platform, engaging customers with data-driven experiences, and improving operational efficiency across telecom core systems. "Rapid technology advancements are impacting the telecommunications industry,…

Advertising Management Platform Startup LumenAd Closes Angel Funding Round Led by Next Frontier Capital

Platform unifying online advertising data for Dairy Queen, MRM/McCann, Manchester United, Red Wing Shoes, Toyota and more raises $2 million to accelerate growth LumenAd, provider of a leading advertising management platform that organizes data from across the digital advertising ecosystem, announced the close of a $2 million seed funding round led by Next Frontier Capital, a venture fund focused on partnering with mission-driven entrepreneurs to build Montana-based technology companies of impact. Other investors…

Avaya, Cisco and Genesys Contact Center Customers Can Move to the Cloud for Free With Talkdesk Boost for Business Continuity in 15 Days

Talkdesk Boost for Business Continuity neutralizes the impact of natural disasters on support operations with fast and easy transitions from on-premises to cloud contact center solutions Contact centers are high-risk locations for operational shut down due to virus spread or other natural disasters Talkdesk Boost enables the acceleration of digital transformation by augmenting existing on-premises systems with modern, intelligent cloud contact center applications In response to the Coronavirus outbreak,…

MindTickle Named a Winner for Sales Enablement Solutions in 2020 Stevie Awards For Sales & Customer Service

Award for driving Sales Readiness validates customer results and product innovation MindTickle, the leader in Sales Readiness technology, announced that they have been presented with a Stevie® Award in the Sales Enablement Solution – New Version category at the 14th annual Stevie Awards for Sales & Customer Service. MindTickle won the award with demonstrated strength in helping sales reps master the ability to have engaging interactions with customers through virtual role-play, and customer case studies that show…

Gamut Launches New Technology Platform with Self-Serve User Interface Streamlining the Local OTT Media Buying Process

New infrastructure better enables advertisers to deliver targeted, local OTT campaigns at national scale Gamut, a Cox Media Group company, continues to innovate in the local OTT advertising space with the launch of a new proprietary technology platform powering Gamut TOTAL, its local OTT video advertising solution. Designed to simplify the local OTT media buying process, the new platform with a self-serve UI uses technology to allow buyers to activate orders with just a few clicks. The new…

Twilio Welcomes Steve Pugh as Chief Security Officer and Glenn Weinstein as Chief Customer Officer

Twilio, the leading cloud communications platform, announced the appointment of two executives to its team. Steve Pugh joined the company as its chief security officer to lead Twilio’s global trust and security team responsible for corporate, physical and cyber security. Glenn Weinstein joined the company as its chief customer officer responsible for Twilio’s technical support, customer success, customer experience, professional services, and consulting partners. Pugh will report to chief financial officer, Khozema…

EZ Texting Becomes the First SMS Marketing SaaS Platform to Offer an Exclusive Agency Partner Program for Marketing and Ad Agencies

Text Marketing Software Company Develops a Program for Agencies to Add a New Revenue Stream EZ Texting, the #1 SMS marketing software for business, announces its Agency Partner Program, allowing marketing and advertising agencies to use the EZ Texting platform to provide text marketing services to their clients. By providing a suite of tools, including built-in compliance features and marketing-specific integrations, the new partner program makes texting a turnkey marketing operation. EZ Texting, the #1 SMS marketing…

TIBCO Named a Challenger in Gartner’s 2020 Magic Quadrant for Analytics and Business Intelligence Platforms

Recognized for Ability to Execute and Completeness of Vision TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes to solve the world’s most complex data-driven challenges. Today, TIBCO announced that it has been named a Challenger in Gartner’s 2020 Magic Quadrant for Analytics and Business Intelligence Platforms for the first time, recognizing the company in the analytics and BI market. TIBCO Named a Challenger in Gartner’s 2020…

UserReplay’s New Platform Delivers Active CX

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value digital frustrations quicker but also helps teams to dynamically improve user experience through Machine Learning triggered automations. The Active CX journey starts with the recording and analysis of every digital customer interaction.  These sessions are intelligently grouped into smart segments through machine learning and then alerts trigger automated actions in support of conversation or…

Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

New functionality and integrations with AWS and Workato enable companies to build differentiated experiences Zendesk, Inc. announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. “Modern enterprises need to move fast and need not…

Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

New product suites democratize service and sales software by making it easy to try, buy and use Zendesk, Inc.  announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints. The modern set of offerings helps companies easily build positive, long-term customer relationships. “Today’s digital-first customers expect real-time, ongoing and personalized…

Blueshift Integrates Shopify and Magento Platforms

These Turnkey Integrations Help Marketers Deliver More Timely, Personalized Messages and Recommendations At Key Moments During The Customer Journey Blueshift, the leading Customer Data Activation Platform, announced the integration of popular ecommerce platforms, Shopify and Magento. The integrations connect Shopify and Magento stores with Blueshift, synchronizing all ecommerce data to help marketers improve multi-channel customer experiences and workflows. Marketing Technology News: AudioEye Appoints Heath Thompson as…

Actifio Leaders Detail Hybrid, Multi-Cloud, Database Advances in Actifio 10c Release in theCUBE Conversation Series

As it releases the most advanced platform to date to meet enterprises' needs for instant re-use of massive databases regardless of where they reside, Actifio — the pioneer of multi-cloud copy data management software — is detailing the enabling role of its software in the hybrid and multi-cloud journeys of its customers through a series of conversations featured on theCUBE. "The secular trends around hybrid and multi-cloud and the reliance on different databases really play to our existing strengths, and 10c builds on…

Sonata Software Makes Strategic Acquisition of GBW, a Leading Global Player in the Exciting Customer Experience Space

Sonata Software announced signing of definitive agreements to acquire GAPbusters Limited (GBW), the Melbourne headquartered company that has been amongst pioneers in the CX domain, serving renowned brands globally for nearly thirty years. As companies are increasingly focusing on measuring and managing customer experience to stoke their growth, CX solutions are playing a significant part in most organizations' digital transformation initiatives. As per Fortune Business insights, "The demand for customer experience…