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Digital Marketing Institute Shifts to Talkdesk Cloud Contact Center Solutions for Global Customer Service and Sales Teams

Seamless integration with Salesforce, and flexibility to expand globally based on dynamic customer needs, elevates Talkdesk over other cloud competitors DMI chose Talkdesk for cloud scalability to support global expansion, strong reputation for reliability and comprehensive integration with Salesforce Talkdesk offers DMI an agile and easy-to-customize platform through a user-friendly “clicks, not code” approach Streamlined configuration and simple, self-service set up offers DMI complete control over contact…

New Avionos Data Reveals the Need for Seamless On and Offline Commerce Experiences Citing 69% of B2B Buyers Unable to Complete Purchases…

The report breaks down the evolving B2B commerce landscape, and how salespeople and technology can most effectively work together to counter the effects of market uncertainty Avionos, which designs and implements digital commerce and marketing solutions, releases its third annual B2B report, “Turning B2B Salespeople Into Strategic Advisors.” The report proves that B2B salespeople aren’t going anywhere, despite Forrester arguing in 2017 that the B2B salesperson would be displaced by technology by 2020. Marketing Technology…

Aparavi Announces its Data Intelligence and Automation Platform

Organizations will have the chance to join the Aparavi Early Access Program to influence the evolution of THE Platform that is transforming how companies deal with data chaos, risk, and opportunity Aparavi, a leader in data intelligence and automation software and services, invites customers and partners to gain early access to the Aparavi Data Intelligence and Automation Platform release. Members of Aparavi’s Early Access Program (EAP) gain exclusive access to the game-changing SaaS platform before being generally…

InterSystems Releases New Version of InterSystems IRIS Data Platform

Latest version of market-leading data platform software makes it even easier to develop and deploy real-time, machine learning-enabled applications that bridge data and application silos InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed problems, announced the availability of the latest version of the InterSystems IRIS™ data platform. This is the third major release of InterSystems IRIS, the company's flagship data platform…

Informatica Launches New Intelligence and Automation Innovations Across the Intelligent Data Platform

New Innovations Designed to Accelerate Customer Initiatives Across Cloud Data Warehousing and Data Lakes, Master Data Management, and Data Governance and Privacy Informatica, the enterprise cloud data management leader, announced it has updated its Intelligent Data Platform, powered by Informatica's AI-powered CLAIRE  engine, with the industry's most advanced intelligence and automation capabilities, enabling enterprises to accelerate cloud analytics modernization, drive better customer experiences, and properly govern…

Q-nomy Presents a Suite of Solutions to Help Customer Service Operations During the Coronavirus Crisis

Q-nomy’s omnichannel customer journey management solutions address the challenges of providing personal customer service at a time when face-to-face interactions need to be minimized Q-nomy Inc., a leading global provider of omnichannel customer journey and customer experience optimization solutions, is presenting a full suite of software applications designed to enable personal customer service despite the limitations of social distancing. Q-nomy’s flagship product Q-Flow is a robust software platform that handles B2C…

Panda Security Expands Global Partner Program and Improves Customer Management with Full-Service Web Console

Program Offers Unmatched IT Security and Business Growth Benefits for Current and Future Partners Panda Security, a world leader in advanced cybersecurity solutions and services, announced its updated partner program designed to support partners who want to invest and grow their business beyond legacy endpoint protection. The Panda Partner Program responds and adapts to the needs of their partners by providing the best cloud security technology on the market and tailoring their technology to the specific business model of…

UWL Introduces WorldScope: Intuitive Supply Chain Data Management

Bringing shippers clarity around what matters most throughout a shipment's lifecycle UWL, a top 25 American-owned NVOCC and leading provider of Global 3PL services, launches WorldScope, a propriety supply chain data management platform built upon industry-leading logistics software, CargoWise. WorldScope gives shippers an upgraded, easy-to-use platform for accessing real-time shipment data that can be uniquely tailored to business requirements. Marketing Technology News: Validic Announces Real-Time, Remote Symptom…

Neo4j BI Connector Brings the Power of Graph Databases to the World’s Most Popular Data Discovery Tools

Market Leading Graph Database First to Seamlessly Integrate with the Most Pervasive Business Intelligence Platforms Neo4j, the leader in graph technology, announced the Neo4j BI Connector, the first enterprise-ready driver to bring graph data to the Business Intelligence (BI) market. The Neo4j BI Connector presents live graph datasets for analysis within popular BI technologies such as Tableau, Looker, TIBCO Spotfire, Oracle Analytics Cloud, MicroStrategy and more. Marketing Technology News: IDTechEx Research on…

Relational Junction Provides Instant Data Warehouses for SAP SaaS and On-Premise Applications

Relational Junction Releases Support for SAP HANA, Allowing SAP Customers to Create Instant Data Warehouses From SAP's Supported Database Platforms Sesame Software, the innovative leader in Enterprise Data Management, announced the support of  SAP HANA databases, enabling the creation and ongoing replication to an instant data warehouse for SAP Applications on Oracle, SQL Server, and now SAP's own HANA database. HANA is SAP's own in-memory relational database system. It is designed for both transactional and reporting…

365 Connect Assists Customers in Implementing Social Distancing With Digital Solutions in the Wake of COVID-19

365 Connect, a leading provider of award-winning digital marketing, leasing, and resident service platforms for the multifamily housing industry, announced the company is offering its messaging system at no additional costs to its customers. The platform enables the exchange of real-time text and email messages with prospects and residents to assist property managers in implementing social distancing in the wake of COVID-19. Marketing Technology News: Aternity Expands Executive Team With Seasoned Industry Leaders While the…

SiteLock Partners with Aruba to Enhance Security for Its Customers

SiteLock's Patchman solution selected by top European hosting provider to offer a safer, cleaner hosting environment for its customers SiteLock, a global leader in cybersecurity solutions for small businesses, announced its partnership with Aruba S.p.A, the largest Italian hosting provider in European markets, including France, U.K., Germany, Poland, Hungary, Czech Republic, and Slovakia. Through this partnership, Aruba will leverage SiteLock's Patchman solution in over 700,000 websites to create a safer, cleaner hosting…

New Study Shows How Successful Marketers Are Turning Data, Tech, And AI Into A Competitive Advantage

Effective utilization of data and AI correlates to significantly greater ROI and improved operational efficiencies. Blueshift, the leading Customer Data Activation Platform, announced the results of a new study, "Marketer vs. Martech in 2020," conducted by Kelton Global, an independent insights and strategy firm, on the challenges marketers are facing with their tech stacks when executing marketing strategies.  The study shows what successful marketers are doing to overcome the myriad of tech roadblocks that stand in the…

Tacton Visualization Empowers Customers to See and Interact with Customized Products in Real-Time

Offering Shortens the Sales Cycle, Reduces Order Errors and Educates Customers by Enabling Real-Time Collaboration Throughout the Buying Process  Tacton, a global leader in Smart Commerce solutions for manufacturers, today announced expanded visualization capabilities, enhancing the customer experience by giving manufacturers the ability to configure and view customized products in 3D and real-time via an interactive interface. Tacton Visualization empowers customers to make informed business decisions quicker and with…

In Response to COVID-19, Ayr Strategies Teams with the UFCW to Expand Paid Leave to Ensure the Well-Being of Its Employees, Customers and…

Ayr Strategies Inc., a vertically-integrated cannabis multi-state operator (MSO) with a presence in the western and eastern U.S., joined with the United Food and Commercial Workers International Union (UFCW) in announcing measures to safeguard the health of its employees and customers amid the Coronavirus (COVID-19) outbreak. Under the measures, Ayr employees will benefit from an expanded sick leave policy that allows for additional paid time off and sick leave for those dealing with the impacts of the COVID-19 virus.…

Tech Mahindra and Innoveo Drive Digital Transformation to Enhance Customer Experience Globally in Insurance, Banking and Wealth Management

Collaborate to leverage the No-Code Platform to accelerate the launch of custom-built applications without software coding in real-time across all insurance, banking and wealth management sectors Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, with Innoveo, announced that the enterprises will partner to drive digital transformation to enhance customer experience globally in Insurance, Banking and Wealth Management.  Through this partnership,…

ModSquad Wins 2020 Stevie Award For Customer Service Outsourcing Provider Of The Year

ModSquad, the global leader in on-demand digital engagement services, announced the company is a 2020 winner of the Silver Stevie Award in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing Provider of the Year. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world's leading business awards programs. Marketing Technology…

Confirmit Genius Named 2020 CUSTOMER Magazine Product of the Year Award Winner

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) announced that its text analytics platform Confirmit Genius has been recognized in CUSTOMER Magazine's 22nd Annual Award. Recognized as an industry leading customer experience solution, Confirmit Genius has been announced by TMC as a 2020 CUSTOMER Product of the Year Award…

Ascential Acquires Yimian Data as Part of Edge by Ascential, Delivering Leading Innovative Digital Commerce Solutions Worldwide

The enhanced Edge by Ascential business adds deeper Chinese innovation and analytics in digital commerce to its global AI-powered data analytics, empowering brands with the knowledge to win in digital commerce Ascential, the specialist global information company, has acquired Yimian Data (renamed 'Yimian by Ascential' after the acquisition, hereafter referred to as 'Yimian'), a leading AI-powered digital commerce data solutions provider from China, and has integrated it as a division of Edge by Ascential, its digital…

Agiloft Named a SoftwareReviews Business Process Management Data Quadrant Award Winner

Users rank Agiloft in the top-right leader quadrant for the flexibility and effectiveness of its Contract and Commerce Lifecycle Management Software Agiloft, the global standard in contract and commerce lifecycle management (CCLM), announced it was awarded top ratings in the SoftwareReviews Business Process Management (BPM) Data Quadrant. Marketing Technology News: Ricoh Spins out Vecnos to Focus on Consumer 360-Degree Camera Segment Based entirely on user reviews, SoftwareReviews ratings are derived from collecting…