Quantimet Environmental Data Visualization Software is Now Available with Remote Sensor Controls, a World Map View, and Cloud-Based Data…

Quantimet is currently in its final beta-testing phase and will be available as a Software as a Service (SaaS) solution later in 2020 Intellisense Systems, Inc., a leading provider of integrated environmental sensing solutions, introduces Quantimet, a software platform that provides present weather reporting, cloud-based data-logging, trend visualization, and remote control of autonomous environmental sensors. Today, it is available as a beta release to owners of Intellisense’s Weather Sensors. The platform is designed to…

Avaya Earns CRN 5-Star Rating For Enabling Partner Innovation and Customer Success

Avaya Edge Partner Program Recognized for the 11th Consecutive Year Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that CRN®, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide. This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of…

Qualtrics Announces Instant Customer Feedback, a New Amazon Business Prime Benefit, Powered by Delighted

Collaboration between Delighted, a Qualtrics company, and Amazon Business empowers organizations of all sizes to listen, understand, and act on customer feedback in real-time Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collaboration between Delighted, a Qualtrics company, and Amazon Business. Powered by Delighted, Instant Customer Feedback is a free, new benefit for Amazon Business customers with an eligible Business Prime membership. Organizations can…

Portworx Named Leader in GigaOm Radar Report for Data Storage for Kubernetes

Company also announced the general availability of PX-Backup and the launch of Portworx Essentials to support growing Kubernetes deployment across Fortune 2000 customers' enterprise environments Portworx, the market-leading container storage and data management company, today announced that it was named the leader in the GigaOm Radar Report for Data Storage for Kubernetes. The inaugural report offers a holistic view of the data storage for Kubernetes market, including technical and commercial positioning of thirteen…

BORN Group Receives SAP APJ Partner Excellence Award 2020 for SAP CUSTOMER EXPERIENCE

Award Presented at SAP Field Kick-Off Meeting 2020 BORN Group announced another award win: an SAP® APJ Award for Partner Excellence 2020, for SAP Customer Experience. Awards were presented by SAP  to the top-performing SAP partners in the APJ region that have made outstanding contributions to driving digital transformation for SAP customers. Recipients of this year’s awards have been – in partnership with SAP – helping customers adopt innovation easily, gain results rapidly, grow sustainably, and run more simply with SAP…

Nielsen Brandbank and Productsup Announce Integration to Streamline Product Content Flow For Customers

This integration allows joint customers to easily export product content from Productsup to Brandbank via the Brandbank Ingestion Engine Nielsen Brandbank, the world's leading product content creation management and publishing solution for multichannel retailing, and Productsup, leading ecommerce data integration company, announced the launch of a partnership that enables their customers to streamline their product content flow, improving consumer experiences across numerous digital channels. Marketing Technology News:…

Databook Announces Key Hire as Jim Christen Joins the Company as Chief Operating Officer

Seasoned Executive Brings Enterprise Selling Expertise to Drive Databook's Growth Databook, the leading platform in enterprise customer intelligence, has announced that seasoned technology executive, Jim Christen, has been named the company's new Chief Operating Officer. Christen will report directly to Databook CEO & co-founder, Anand Shah, with key growth-related responsibilities including sales, sales development, customer success, channel development, and professional services. Marketing Technology News:…

TechBytes with David Bloch, Data Science Evangelist at Domino Data Lab

How did you plan your transition through the Dotcom era to the modern AI era? I’ve been strangely fortunate in the sense that my career has coincided with many emerging technologies that now come together under the banner of AI. I started as a Software Engineer connecting medical equipment to medical software; that led to working in diagnostics, decision sciences and analysis of that data once it landed in patient management systems. From there, I started building predictive models in SAS and Matlab. I was one of the…

CCPA Insights Series Part 2: A New Era in Internet Data Monitoring Begins in the US

Matt Dumiak, Director of Privacy Services, Customer Engagement Compliance at CompliancePoint, a subsidiary of PossibleNOW. To give consumers the most control, organizations should consider offering a granular opt-down and opt-out option. This can be accomplished through the preference center. Once a consumer does choose to opt-out or opt-down, the organization must honor the request for a minimum of 12 months before seeking additional permissions from the consumer to sell their personal data. The opt-down approach is…

Survey Finds Retail and CPG Companies Prioritize Customer Behavior Analysis to Guide Strategy, but Few Understand How to Use It

With unexpected changes in consumer behavior and a “new normal” buying landscape, using data to drive strategic business decisions is more important than ever Four out of five retail and consumer packaged goods (CPG) companies say that customer behavior analytics is a strong priority for their brand today, indicating that it will continue to grow in importance. Yet, most are failing to use it effectively. Organizations have been experimenting with advanced analytics, but now, as erratic buying behaviors are expected to…

MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action

With its products for Emotion Recognition, Intention Analysis and Voice of the Customer analysis, MeaningCloud provides the most complete offering in deep text analytics to level up your customer insights MeaningCloud, a leading company in text analytics and deep semantic analysis, has incorporated new products to its offering for unstructured customer feedback analysis. Marketing Technology News: Cognicion Picks SecureReview to Implement Secure Work From Home Document Review Platform Becoming a customer-focused company…

Frost & Sullivan Reveals Key Growth Strategies and Technologies to Upgrade Your Customer Experience

CX experts highlight ways to gain a competitive advantage in this unpredictable environment caused by the pandemic COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry's weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global customer experience team will weigh in on…

VIDIZMO Helps Zoom Customers Securely Store, Manage and Distribute Meeting Recordings

VIDIZMO, a Gartner-recognized enterprise video platform, today announced a new release of its integration with Zoom, a leader in modern enterprise video communications. Available on the Zoom App Marketplace, VIDIZMO is offering its video streaming and management solutions, namely EnterpriseTube and Virtual Academy, for free for the initial two (02) months through Azure Marketplace and AWS Marketplace. Furthermore, VIDIZMO is offering a 20% discount through VIDIZMO Cloud for all Zoom customers to help organizations bridge…

Conversocial Offers Apple Business Chat to Help Businesses Connect With Customers via Messaging

Powering conversational customer experiences across Apple products for businesses like retailer Lush Cosmetics Conversocial today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on Apple products. Chat Suggest on the Lush Cosmetics website allows customers to skip waiting on hold on a phone call, and be routed to Apple Business Chat to message the brand via bots and agents enabled by Conversocial.com.…

Infogroup Strengthens Its Consumer Data Lead with Speedeon Data

New data on life events makes Infogroup's predictive data even more powerful Marketers will have a stronger sense of what their targets are ready to buy and when, thanks to a partnership announced today by Infogroup, a leading provider of data and data-driven intelligence solutions. Infogroup will enhance its industry-leading consumer data offerings with powerful life event data from Speedeon Data, a leading direct marketing and data solutions provider. Speedeon, which builds high-performance audiences through…

The Five Key Ways Big Data Can Help Online Retailers

Playing in the online retail industry is increasingly difficult. Margins are becoming tighter, while the massive influx of newcomers further saturates a market that is already filled to the brim with established competitors. In an age in which data has evolved into a hyper-valuable commodity, the so-called “new oil,” businesses are turning to Big Data to keep pushing forward. Many companies are finding more and more value in data. How? By analyzing it in myriad new ways, by visualizing it for patterns and trends, and by…

CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…

Cohesity Recognized as a Customers’ Choice for Large Enterprises in Gartner’s First Peer Insights ‘Voice of the Customer’ Report for Data…

Customers’ Reviews Put Cohesity Among the Top Three Vendors in Every Rating and Comparison for Data Center Backup and Recovery Solutions Cohesity announced it was recognized as a Customers’ Choice for large enterprises -- organizations with $1 billion to $10 billion in annual revenue -- in the Gartner Peer Insights ‘Voice of the Customer’ Report for Data Center Backup and Recovery Solutions. The report, based on verified reviews from customers that have deployed the solutions, also recognized Cohesity as a Customers’…

Bryan Jones Joins the Office of Experience as Chief Technology Officer, Expanding the Agency’s Ability to Design Customer Experiences…

The Office of Experience (OX), a Chicago-based design and digital innovation agency, announced that it has named Bryan Jones as Chief Technology Officer. Jones comes to OX most recently from the Marketing Store, where he served as Global Chief Technology Officer delivering product solutions for McDonalds, Nissan and T-Mobile. Marketing Technology News: New Comscore and JW Player Partnership Delivers Contextual Targeting for Video Advertising "Bryan is a master at designing digital…

VTEX Invests in US Market to Deliver Collaborative Commerce and Meet Growing Enterprise Customer Demand

The first and only global, fully integrated marketplace-commerce-OMS solution enabling brands to unlock their unlimited potential for digital growth VTEX, a leading marketplace-first commerce provider serving over 2,000 brands and retailers in 30 countries, is responding to strong demand from large B2C retailers and enterprise B2B brands in the US market by expanding its commerce capabilities and its US leadership team. This market expansion follows a $140 million investment by Softbank in 2019 and the recent opening of…