Businesses Using New Service See Up to 70% More TripAdvisor Reviews TripAdvisor, the world’s largest travel platform, announced the availability …
2019 Customer Sales and Service World Awards Recognizes Makers Nutrition
Makers Nutrition and other Customer Sales and Service World Awards® Winners will be Honored at the 2019 SVUS Red Carpet …
Brainshark Wins in Customer Sales and Service World Awards for Improving Sales Coaching with Artificial Intelligence
Brainshark’s AI-Powered Machine Analysis Engine Helps Companies Create a More Confident, Better-Prepared Sales Force Brainshark, Inc., delivering SaaS-based sales enablement …
Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer …
Slingshot Raises $2.4 Million Seed Round to Improve Customer Engagement and Sales Conversion for Home Services Providers Through 24/7 Omni-Channel Support
Customer Engagement Company Uses Proprietary Software and Decentralized, US-Based Agents to Improve Customer Satisfaction and Sales Closing Rate Slingshot, the …
Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer …
SoftServe Extends Amazon Web Services Offerings to Customers
Relationship expansion helps media enterprise customers transition legacy systems and workflows to the cloud SoftServe, a leading digital authority and …
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk …
Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
Upgrade Provides Added Precision and Clarity Through Features Such as Automated Text Analytics and Custom Metrics NICE announced Colt Technology …
PowerChats Updates Home Service Customer Experience with Latest Software Advances
AI-Powered Chat Provider’s New Real-Time Alerts and Texting Features Give Home Service Business Owners Even More Capability for Connecting with …
Fractal Analytics Named a Leader Among Customer Analytics Service Providers by an Independent Research Firm
Companies Looking for Large-Scale Opportunities to Transform Their Business With Analytics Should Consider Fractal Fractal Analytics, a global leader in …
Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud to Optimize Customer Care and Deliver Enhanced Customer Experiences
The integration streamlines operations of marketing and customer care teams with a multi-channel integration of services, driving a unified customer …
Solodev Accelerates Digital Transformation with New Digital Customer Experience (DCX) Platform for Amazon Web Services
The AWS Partner Network Advanced Technology Partner Announces the Launch of Solodev Dcx 9.0 With Innovative Features for Building and …
Mapbox Launches Data Services to Deliver High-Quality Map Data To Customers
Mapbox Launches Data Services to Deliver High-Quality Map Data to Customers Live location and data company Mapbox opens the door …
New Global Report Reveals 9 in 10 Companies See ‘Self-Service’ as the Future for Customers
A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service …
DemandGen Launches New Data Management and Implementation Services for RingLead Customers
Combined Offerings Provide Strategic and Operational Services for Marketing and Sales Operations Teams Needing to Overcome the Challenges of Maintaining …
CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status
CleverTap, the full stack customer lifecycle management platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience …
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
New service launches at ICMI Contact Center Expo 2019 8×8, Inc., a leading cloud provider of voice, video, chat and …
Adverity Achieves Amazon Web Services (AWS) Competency Designation for Digital Customer Experience (DCX) Specialisation on AWS
First Ever Austrian Based Company to be Selected for the AWS Partner Network (APN) Adverity, a leading data intelligence platform, …
New Mavenlink Study Finds Business, Competition, and Customer Expectations Rising Significantly for Services Firms
70% of Organizations Report Increased Competition in Last 12 Months; 85% Say Customer Expectations Are Becoming More Stringent Mavenlink, the …