70% of Organizations Report Increased Competition in Last 12 Months; 85% Say Customer Expectations Are Becoming More Stringent Mavenlink, the …
Harvard Business Review Analytic Services, in association with CI&T, Release New Report Entitled Machine Learning: The Next Generation of Customer Experience
CI&T, a leading global digital solutions partner announced the availability of a new Harvard Business Review Analytic Services report, in …
Cognizant Named a Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide
Report Recognizes Cognizant’s Completeness of Vision and Ability to Execute Cognizant has once again been named a Leader in Gartner’s …
World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box
Box, Inc., a leader in cloud content management, announced that World Fuel Services, a leader in the energy industry, selected …
Yes Marketing Announces Expansion of Adobe Collaboration to Support a Growing Need for Sophisticated Technology and Service Solutions in the Healthcare Vertical for Adobe Customers
Yes Marketing announced an expansion of their relationship with Adobe designed to fill a market gap in technology and services …
Reply Named a Visionary in “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” by Gartner
Reply announced it has been positioned as a Visionary by Gartner in its February 2019 “Magic Quadrant for CRM and …
Frost & Sullivan Recognizes LivePerson Conversational Commerce and AI Offerings for Financial Services with “Global Customer Value Leadership Award”
Unique, End-To-End Approach to Conversational Commerce and AI Creates a “Seamless Experience,” Says Leading Industry Analyst Firm Following a review …
Crownpeak Achieves Amazon Web Services Digital Customer Experience Competency Status
Crownpeak, the enterprise-grade, cloud-first Digital Experience Management (DXM) platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer …
Invoca Achieves 115% YoY Growth Fueled By Enterprise Customers in Telecommunications, Financial Services, and Healthcare
Fortune 500 Brands Select Invoca to Drive Revenue from Connecting Digital Marketing and Inbound Phone Calls Invoca, an AI-powered call …
Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts
Salesforce Health Cloud, Marketing Cloud, Heroku and Mulesoft Will Provide Fairview with a Single Platform for Customer Engagement and a …
The Asian Financial Services Industry Needs a Customer Data Platform
Customers in the financial services industry want personalized experiences. They, in fact, expect and demand them from their service providers. …
Telco Marketers Report Big Appetite for Live Data Insights to Add Customer Value and More Relevant Digital Services
New CMO Council Survey of 150 Mobile Network Marketing Leaders Reveals Many Obstacles to Applying Real-Time Data Intelligence to Upgrading …
Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement
Start-Up Disrupting the Travel Industry Selects Bright Pattern for Its Global Travel Services Platform to Provide Seamless, Effortless Omnichannel Experience …
Janrain Unveils Next-Gen Customer Identity Management as a Service (IDaaS) Offering
Janrain Identity Central Accelerates Implementation of Customer Identity and Access Management (CIAM) from Weeks to Minutes Janrain, the company that …
Accenture and Oracle Unveil Integrated Technology and Services Platform for Utilities to Help Clients Enhance Customer Experience
Accenture and Oracle unveiled an integrated technology and services platform for Utilities. The Accenture Customer Experience as-a-Service Utilities Platform helps utility …
Finxact Announces the Finxact Adapter for Salesforce on Salesforce AppExchange, Bringing Powerful Customer-Centric Features to Banking Products and Services
Finxact Is the First and Only Core Vendor to Leverage Salesforce Financial Services Cloud CRM Finxact, a leading innovator in …
SAP Intelligent Services for Marketing Deliver Deep Learning to Win New Customers and Reduce Churn
SAP SE announced plans to enhance the SAP Marketing Cloud solution, introducing new “smart” capabilities to help companies focus on the best …
Tungsten Network Selects NewVoiceMedia as Contact Centre Partner to Transform Service Experience for Global Customer Base
NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced that Tungsten Network has selected its NVM …
DirectMail.com Leverages Proven Intelligent Marketing Services to Help Clients Deliver Omni-channel Customer Experiences
Direct Response Engagement Experts Elevate Multi-Channel Strategies with Highly Personalized, Data-Driven Campaigns to Maximize ROI, Enhance Engagement and Delight Customers …
NewVoiceMedia Wins 2018 Customer Sales and Service World Award
The NVM Platform Received a Gold Award in the Cloud Computing/SaaS Product or Service for Contact Center Category NewVoiceMedia, a …