Company Helps QSRs Maximize Salesforce Investment with Personalized, Multi-Channel Approach to Customer Engagement R.R. Donnelley & Sons Company, a leading …
Stellar named Australia Customer Contact Outsourcing Service Provider of the Year by Frost & Sullivan
Stellar was recognised as the Australia Customer Contact Outsourcing Service Provider of the Year at the annual Frost & Sullivan …
HP Introduces New 3D Printing Subscriptions, Services, and Partnerships to Accelerate Customers’ Digital Manufacturing Journey
Significant Business Model, Ecosystem, Applications, and Materials Advancements; Continued Customer Momentum With More Than 18 Million Multi Jet Fusion Parts Produced …
Clean Up Dirty Data with Oracle Customer Data Management for B2C Service!
Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known …
Tableau Expands Relationship with Amazon Web Services, Launches Modern Cloud Analytics Program to Accelerate Customers’ Cloud Analytics Journey
Modern Cloud Analytics Partners InterWorks, Slalom and TEKsystems Showcase New Offerings during AWS-Sponsored Cloud Day at Tableau Conference 2019 Tableau …
Alliance Data Selected To Provide Co-Brand Credit Card Services For Sony As Part Of New Agreement, Helping Enhance Customer Loyalty And Digital Engagement
Alliance Data’s tech-forward approach, including best-in-class digital capabilities, will enhance cardmember acquisition and inspire digital brand engagement Alliance Data Systems …
Sprinklr Improves Customer Implementations With FinancialForce Professional Services Automation Data
Enhanced PSA Usability Enhances the Bottom Line for Sprinklr FinancialForce, the #1 Enterprise Professional Services Automation and the only customer-centric …
Customer Experience is Field Service’s Biggest Challenge. Here’s What You Can Do About It
Salesforce’s recent acquisition of Clicksoftware illuminates an important point: Customer relationships and field service have more in common than some …
Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management
Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management Evergent, a global provider of solutions …
LG Introduces AI-Powered Customer Care Service
Proactive Customer Care Delivers the Best of Human Understanding with AI Efficiency IFA 2019 will be the European launching pad …
HPE Brings Hybrid Cloud as a Service to VMware Customers
HPE and VMware Partner to Integrate HPE GreenLake and HPE Synergy with VMware Cloud Foundation, Providing Customers a Cloud Experience …
TripAdvisor Offers New Custom Wi-Fi Service to Help Restaurants Add Value to Their Customers, Market Their Business and Collect More Reviews
Businesses Using New Service See Up to 70% More TripAdvisor Reviews TripAdvisor, the world’s largest travel platform, announced the availability …
2019 Customer Sales and Service World Awards Recognizes Makers Nutrition
Makers Nutrition and other Customer Sales and Service World Awards® Winners will be Honored at the 2019 SVUS Red Carpet …
Brainshark Wins in Customer Sales and Service World Awards for Improving Sales Coaching with Artificial Intelligence
Brainshark’s AI-Powered Machine Analysis Engine Helps Companies Create a More Confident, Better-Prepared Sales Force Brainshark, Inc., delivering SaaS-based sales enablement …
Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer …
Slingshot Raises $2.4 Million Seed Round to Improve Customer Engagement and Sales Conversion for Home Services Providers Through 24/7 Omni-Channel Support
Customer Engagement Company Uses Proprietary Software and Decentralized, US-Based Agents to Improve Customer Satisfaction and Sales Closing Rate Slingshot, the …
Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer …
SoftServe Extends Amazon Web Services Offerings to Customers
Relationship expansion helps media enterprise customers transition legacy systems and workflows to the cloud SoftServe, a leading digital authority and …
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk …
Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
Upgrade Provides Added Precision and Clarity Through Features Such as Automated Text Analytics and Custom Metrics NICE announced Colt Technology …