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How to Motivate Your Service Organization for Customer Success

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service. Another study by American Express stated that 42 percent of consumers mentioned that they would visit a place if an acquaintance says good things about the service. All these facts establish with much conviction that the importance of customer experience is something that is never stressed enough. Even if you do not go by the facts, think of a simple example. What do you do…

RRD Drives New Ways for Quick-Service Restaurant Industry to Connect with Customers

Company Helps QSRs Maximize Salesforce Investment with Personalized, Multi-Channel Approach to Customer Engagement R.R. Donnelley & Sons Company, a leading global provider of multichannel solutions for marketing and business communications, is helping quick-service restaurants (QSRs) leverage Salesforce Marketing Cloud to overcome business challenges and prove their value to current and new customers. QSRs face numerous challenges today, including market saturation, changing customer desires, low awareness in new…

Stellar named Australia Customer Contact Outsourcing Service Provider of the Year by Frost & Sullivan

Stellar was recognised as the Australia Customer Contact Outsourcing Service Provider of the Year at the annual Frost & Sullivan Asia-Pacific Best Practices Awards banquet held at St. Regis Singapore on 14 November. Mr. Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice - Asia Pacific at Frost & Sullivan noted that Stellar's impressive track record on shared growth strategy that embraces innovation to deliver business outcomes at scale and aligned with future needs has been…

HP Introduces New 3D Printing Subscriptions, Services, and Partnerships to Accelerate Customers’ Digital Manufacturing Journey

Significant Business Model, Ecosystem, Applications, and Materials Advancements; Continued Customer Momentum With More Than 18 Million Multi Jet Fusion Parts Produced in Last Year Alone Ahead of the formnext 2019 additive manufacturing conference, HP announced a series of innovative new subscriptions and services to help customers more easily integrate 3D printing into their digital manufacturing strategies.  To further enable customers to transform their manufacturing, HP also announced a series of expanded…

Clean Up Dirty Data with Oracle Customer Data Management for B2C Service!

Co-written by Daniel Foppen, Sr. Principle Product Manager, Oracle CX Service Duplicate, siloed and out-of-sync customer data – otherwise known as rogue customer data – is a huge issue for brands worldwide. Not only does it hinder gaining a full view of a customer, it is costing brands millions of dollars each year. It is estimated that 20% to 40% of all customer records within an organization are duplicates, costing between $20 to $100 per duplicate annually! Do the math. If you have one million customer records and 30%…

Tableau Expands Relationship with Amazon Web Services, Launches Modern Cloud Analytics Program to Accelerate Customers’ Cloud…

Modern Cloud Analytics Partners InterWorks, Slalom and TEKsystems Showcase New Offerings during AWS-Sponsored Cloud Day at Tableau Conference 2019 Tableau Conference 2019, Tableau Software, a leading analytics platform, expanded its strategic relationship with Amazon Web Services, Inc. (AWS), announcing Modern Cloud Analytics (MCA), a new initiative designed to help customers unlock the power and flexibility of self-service analytics in the cloud. MCA leverages the analytics and cloud expertise of two industry pioneers and…

Alliance Data Selected To Provide Co-Brand Credit Card Services For Sony As Part Of New Agreement, Helping Enhance Customer Loyalty And…

Alliance Data's tech-forward approach, including best-in-class digital capabilities, will enhance cardmember acquisition and inspire digital brand engagement Alliance Data Systems Corporation, a leading global provider of data-driven marketing and loyalty solutions, announced its card services business, a premier provider of branded private label, co-brand and commercial card programs, has signed a multi-year agreement with Sony Rewards, a division of Sony, to provide turnkey co-brand credit card services for the Sony and…

Sprinklr Improves Customer Implementations With FinancialForce Professional Services Automation Data

Enhanced PSA Usability Enhances the Bottom Line for Sprinklr FinancialForce, the #1 Enterprise Professional Services Automation and the only customer-centric ERP cloud solution, announced that Sprinklr, the world's first Unified Front Office Platform for Modern Channels, has seen an increase in utilization by project managers thanks to FinancialForce PSA's superior usability, resulting in more accurate business data for Sprinklr, which has in turn led to smarter customer implementations globally. Sprinklr was also the…

Customer Experience is Field Service’s Biggest Challenge. Here’s What You Can Do About It

Salesforce's recent acquisition of Clicksoftware illuminates an important point: Customer relationships and field service have more in common than some may think. As competition becomes increasingly fierce, building relationships and delivering the best experience for your customers becomes a way to stand out in a crowded field. Technology has enabled a level of process and transaction transparency and convenience that the customer now expects. According to a Getapp survey, more than half of field service businesses…

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management Evergent, a global provider of solutions for Revenue and Customer Lifecycle Management, announced an innovative solution that assists traditional service providers with their digital service transformation. The solution will combine Evergent's Artificial Intelligence (AI)-Module with Google Cloud BigQuery and Google Cloud Contact Center AI to provide consumers with real-time, self-service capabilities.…

LG Introduces AI-Powered Customer Care Service

Proactive Customer Care Delivers the Best of Human Understanding with AI Efficiency IFA 2019 will be the European launching pad for LG Electronics' (LG) innovative AI-infused customer service solution, Proactive Customer Care. The service leverages the company's advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. The service will initially support LG's newest front-load washing machines and…

HPE Brings Hybrid Cloud as a Service to VMware Customers

HPE and VMware Partner to Integrate HPE GreenLake and HPE Synergy with VMware Cloud Foundation, Providing Customers a Cloud Experience in their Data Centers VMworld – Hewlett Packard Enterprise (HPE) announced the expansion of its partnership with VMware to offer VMware Cloud Foundation as a Service. Through the integration of HPE GreenLake and HPE Synergy with VMware Cloud Foundation, the two companies allow mutual customers to keep all their applications, tools and data in-place, while achieving the benefits of cloud and…

TripAdvisor Offers New Custom Wi-Fi Service to Help Restaurants Add Value to Their Customers, Market Their Business and Collect More Reviews

Businesses Using New Service See Up to 70% More TripAdvisor Reviews TripAdvisor, the world's largest travel platform, announced the availability of TripAdvisor Wi-Fi Plus, a new subscription service for restaurants that offers a valuable benefit to their customers, will help restaurateurs build better relationships with them and collect more TripAdvisor reviews, which in turn can drive more business. TripAdvisor Wi-Fi Plus is custom-branded for each business subscriber and works by automatically collecting contact…

2019 Customer Sales and Service World Awards Recognizes Makers Nutrition

Makers Nutrition and other Customer Sales and Service World Awards® Winners will be Honored at the 2019 SVUS Red Carpet Awards Ceremony Dinner in San Francisco on Monday, October 28, 2019 Makers Nutrition has been named the winner of three honors in the Annual 2019 Customer Sales and Service World Awards® for its dedication to customers satisfaction and success. The coveted annual Customer Sales and Service Awards program with active participation from a broad spectrum of industry voices, encompasses the world's best in…

Brainshark Wins in Customer Sales and Service World Awards for Improving Sales Coaching with Artificial Intelligence

Brainshark's AI-Powered Machine Analysis Engine Helps Companies Create a More Confident, Better-Prepared Sales Force Brainshark, Inc., delivering SaaS-based sales enablement and readiness solutions, today announced it is a winner in the 2019 Customer Sales and Service World Awards® – honored for applying artificial intelligence (AI) to enhance sales effectiveness. Brainshark's Machine Analysis, an AI-based engine for improving sales coaching and practice, was honored as a "Best New Product: Cloud Computing/SaaS Product…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Slingshot Raises $2.4 Million Seed Round to Improve Customer Engagement and Sales Conversion for Home Services Providers Through 24/7…

Customer Engagement Company Uses Proprietary Software and Decentralized, US-Based Agents to Improve Customer Satisfaction and Sales Closing Rate Slingshot, the customer engagement platform for home services providers, announced it has closed a $2.4 Million seed round led by RET Ventures. Slingshot provides home services providers, such as pest control and lawn care companies, with a turnkey, 24/7, omni-channel call center solution that engages leads, increases close rates, and improves the overall customer experience.…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer Experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

SoftServe Extends Amazon Web Services Offerings to Customers

Relationship expansion helps media enterprise customers transition legacy systems and workflows to the cloud SoftServe, a leading digital authority and consulting company, announces an expanded relationship with Amazon Web Services (AWS) extending SoftServe's offerings for media and entertainment enterprises. SoftServe will utilize AWS Media Services offerings to further enable and assist enterprise media and entertainment companies by transforming operations to connect with new audiences, design cutting-edge business…

Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable

Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk Events Connector allows companies to quickly and easily connect customer experience data to the AWS services that developers already use to improve their understanding of the customer journey. Modern customers expect their interactions with companies to be easy, personalized and responsive – all of which relies on accessing and understanding customer data. Built on the cloud, the…