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Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix

Upgrade Provides Added Precision and Clarity Through Features Such as Automated Text Analytics and Custom Metrics NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Colt Technology…

PowerChats Updates Home Service Customer Experience with Latest Software Advances

AI-Powered Chat Provider's New Real-Time Alerts and Texting Features Give Home Service Business Owners Even More Capability for Connecting with Customers PowerChats, an artificial intelligence-powered chat service exclusively for the home services industry, has announced major updates designed to improve convenience and conversion tracking, enhance connection with leads and increase customer satisfaction. In today's economy, speed to lead is critical for connecting with customers. The new updates provide PowerChats…

Fractal Analytics Named a Leader Among Customer Analytics Service Providers by an Independent Research Firm

Companies Looking for Large-Scale Opportunities to Transform Their Business With Analytics Should Consider Fractal Fractal Analytics, a global leader in artificial intelligence and analytics powering decision-making in Fortune 500 companies, announced that it has been named a leader among Customer Analytics Service Providers (CASPs) in the recent  The Forrester Wave™: Customer Analytics Service Providers, Q2 2019 report, published by an independent market research company, Forrester Research. "We're delighted that we…

Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud to Optimize Customer Care and Deliver Enhanced…

The integration streamlines operations of marketing and customer care teams with a multi-channel integration of services, driving a unified customer journey Socialbakers, the leading AI-powered social media marketing platform, announced a product integration with Salesforce, the global leader in CRM, to improve how brands manage their social community and customer care processes. The integration streamlines the handover of support issues, so that audiences and customers benefit from a cohesive brand experience.…

Solodev Accelerates Digital Transformation with New Digital Customer Experience (DCX) Platform for Amazon Web Services

The AWS Partner Network Advanced Technology Partner Announces the Launch of Solodev Dcx 9.0 With Innovative Features for Building and Scaling Digital Customer Experience Applications Solodev, the Digital Customer Experience Platform for Amazon Web Services (AWS), announces the launch of Solodev DCX 9.0, a cloud-first enterprise content management system (CMS) and customer experience (CX) platform that enables organizations of all sizes to rapidly build, deploy, manage, and distribute their content. With Solodev DCX,…

Mapbox Launches Data Services to Deliver High-Quality Map Data To Customers

Mapbox Launches Data Services to Deliver High-Quality Map Data to Customers Live location and data company Mapbox opens the door on Data Services, a new line of business serving anonymized data products built from the Mapbox platform. This move to provide Mapbox data as a service gives customers a powerful new option to procure high-quality data sets to support routing, mobility, logistics and intelligence use-cases. Currently, the market for location-derived data sets is serviced by a small group of incumbent…

New Global Report Reveals 9 in 10 Companies See ‘Self-Service’ as the Future for Customers

A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021. The State of Native Customer Experience Report, revealed at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. The…

DemandGen Launches New Data Management and Implementation Services for RingLead Customers

Combined Offerings Provide Strategic and Operational Services for Marketing and Sales Operations Teams Needing to Overcome the Challenges of Maintaining a Healthy Database DemandGen International, Inc., a world-class team of digital transformation and technology experts, announced a strategic partnership with RingLead, the market leader in end-to-end data management. As part of the strategic partnership, DemandGen will now be providing RingLead Implementation Services to RingLead customers who need additional expertise…

CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status

CleverTap, the full stack customer lifecycle management platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status. This designation recognizes that CleverTap provides proven technology and deep expertise to help Digital Customer Experience customers by providing end-to-end solutions for all phases of the digital customer engagement and experience including: marketing automation, analytics, segmentation and campaign management to engage prospects and customers with…

8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences

New service launches at ICMI Contact Center Expo 2019 8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced an expansion of services for contact center customers which provide hands-on administration and management to ensure 8x8 customers get the most value from their contact center investment. 8x8 Service Management for Contact Center is a monthly service, which is now available. The service was launched at the ICMI Contact Center Expo,…

Adverity Achieves Amazon Web Services (AWS) Competency Designation for Digital Customer Experience (DCX) Specialisation on AWS

First Ever Austrian Based Company to be Selected for the AWS Partner Network (APN) Adverity, a leading data intelligence platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status – making it the first Austrian based company to achieve the AWS DCX Competency designation as a launch partner. Achieving the AWS Digital Customer Experience Competency differentiates Adverity as an AWS Partner Network (APN) member that provides specialised technical proficiency and…

New Mavenlink Study Finds Business, Competition, and Customer Expectations Rising Significantly for Services Firms

70% of Organizations Report Increased Competition in Last 12 Months; 85% Say Customer Expectations Are Becoming More Stringent Mavenlink, the leading provider of cloud-based software for the modern services organization, revealed results of its annual market survey, "State of the Services Economy 2019." Survey results show that today's professional services industry is not only more crowded than ever, but also that rising client expectations have created a cycle of disruption that has fundamentally changed how companies…

Harvard Business Review Analytic Services, in association with CI&T, Release New Report Entitled Machine Learning: The Next Generation…

CI&T, a leading global digital solutions partner announced the availability of a new Harvard Business Review Analytic Services report, in association with CI&T entitled "Machine Learning: The Next Generation of Customer Experience." The report outlines a shift toward a more pragmatic and approachable application of machine learning and its value within the customer journey to create real solutions that meet customer needs—immediately. "We are in an important transition point with machine learning, especially now…

Cognizant Named a Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

Report Recognizes Cognizant's Completeness of Vision and Ability to Execute Cognizant has once again been named a Leader in Gartner's "Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide" report. In the report, Gartner, an independent analyst firm, evaluates 18 vendors that provide both customer relationship management (CRM) and customer experience (CX) project-based services. Leaders are defined by Gartner as those who "bring a wide range of business, analytic and technical…

World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box

Box, Inc., a leader in cloud content management, announced that World Fuel Services, a leader in the energy industry, selected Box to be the content layer for its IT infrastructure of best-of-breed cloud applications, centralize content management across its global workforce, and reimagine customer engagement models and digital business processes. World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box World Fuel Services provides energy, logistics, and technology solutions for…

Yes Marketing Announces Expansion of Adobe Collaboration to Support a Growing Need for Sophisticated Technology and Service Solutions in the…

Yes Marketing announced an expansion of their relationship with Adobe designed to fill a market gap in technology and services offered to companies in the healthcare vertical. This collaboration enables Adobe customers to get full use of Adobe Campaign, Adobe’s b2c cross-channel campaign management solution while enabling regulatory-compliant use of all customer data assets. Adobe customers in the healthcare vertical and beyond, now have access to Yes Marketing’s robust technology and expert services to enhance their…

Reply Named a Visionary in “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” by Gartner

Reply announced it has been positioned as a Visionary by Gartner in its February 2019 “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide”. “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” Gartner evaluated 18 providers of CRM and CX strategy and implementation services, and positioned Reply as a Visionary due to its completeness of vision and ability to execute. Reply’s approach to CRM and CX projects is based on a Multi-layer Customer Experience Model.…

Frost & Sullivan Recognizes LivePerson Conversational Commerce and AI Offerings for Financial Services with “Global Customer Value…

Unique, End-To-End Approach to Conversational Commerce and AI Creates a “Seamless Experience,” Says Leading Industry Analyst Firm Following a review of conversational artificial intelligence (AI) in the financial services space, Frost & Sullivan awarded its 2018 Global Customer Value Leadership Award to LivePerson, in recognition of its unique, end-to-end approach to deploying conversational commerce and AI in brand-to-consumer communication. Some notable conclusions from Frost & Sullivan, which led them to…

Crownpeak Achieves Amazon Web Services Digital Customer Experience Competency Status

Crownpeak, the enterprise-grade, cloud-first Digital Experience Management (DXM) platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status. This designation recognizes that Crownpeak provides proven technology and deep expertise to help Digital Customer Experience customers, by providing end-to-end solutions for all phases of the digital customer acquisition and retention life cycle. Crownpeak specializes in content management on AWS and helps customers build the…

Invoca Achieves 115% YoY Growth Fueled By Enterprise Customers in Telecommunications, Financial Services, and Healthcare

Fortune 500 Brands Select Invoca to Drive Revenue from Connecting Digital Marketing and Inbound Phone Calls Invoca, an AI-powered call tracking and analytics company, announced impressive business growth as more enterprise marketers uncover a new source of revenue from connecting digital marketing and inbound phone calls. In the second half of 2018, Invoca grew ACV (annual contract value) by 115% relative to the same period in 2017. And the company drove especially strong traction in the enterprise segment of the…