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ServiceNow Evolves Go-to-Market Functions to Drive Deeper Customer Success and Engagement

Executives Kevin Haverty and Lara Caimi Named to New Go-to-Market Leadership Roles; Global Customer Operations President David Schneider Retiring at End of 2020 ServiceNow, the leading digital workflow company that makes work, work better for people, announced an evolution of its go-to-market functions to drive deeper customer success and engagement and to build an exceptional partner ecosystem as the company scales growth to $10 billion in revenue and beyond. Effective immediately, executive Kevin Haverty…

Evolve IP Releases RECAP – AI Driven Speech Analytics And Voice Recording Platform

Extends Speech Analytics Business Intelligence Beyond Contact Centers and Into Every Business Department Evolve IP®, the world’s leading provider of Work Anywhere™ solutions, announced that it has released Evolve RECAP for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. RECAP is a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. RECAP helps businesses communicate better, and operate more securely, by enabling voice recording for every…

CRM Must Continue to Evolve in the Wake of COVID-19, Says ERP Advisors Group

ERP Advisors Group hosted a conference call and live podcast to explore "The Evolving Role of CRM Systems in the Wake of COVID-19." Shawn Windle, the Founder and Managing Principal of ERP Advisors Group, noted that even though CRM software is arguably the largest of all software markets, CRM systems are not always used to their fullest potential. Marketing Technology News: EPAM Joins Newly Formed MACH Alliance as Founding Member "With distributed sales and customer support teams, having centralized CRM and ERP tools…

Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers

Results show most contact centers are embracing work changes and expect them to benefit the industry long term Calabrio, the customer experience intelligence company, has released a study detailing how customer service organizations are evolving due to the COVID-19 pandemic. Based on a survey of contact center leaders, the findings point to a dramatic shift in how brands, through their contact centers and agents, now engage with their customers. While crisis-driven changes can often have a negative impact, recent events…

Asian Operator’s Subscriber Base Rises to 45 Million as Partnership with Evolving Systems Reaches 15-Year Anniversary

Evolving Systems, Inc., a leader in real-time digital engagement solutions and services and a key mobile data and digital services provider have announced two milestone achievements. First, the partnership between the two companies has now passed the fifteen year mark, an unusually long relationship in the rapidly changing telecommunications industry; and second, the operator’s subscriber base has reached 45 million customers. Evolving Systems has worked with the operator since its inception. Presently, the two are…

Digital Customer Engagement & Loyalty with Cellcard Cambodia Demonstrates Evolving Systems’ Expanded Presence in South East Asia

Mobile operator Cellcard Cambodia launches app-based, ‘experiential’, rewards-driven program Evolving Systems, Inc., a leader in real-time digital engagement solutions and services, is proud to announce the deployment of its technology to deliver the new loyalty program, Cellcard Club. With 4 million customers, and currently rolling-out 5G services, Cellcard Cambodia has utilized the Evolving Systems platform to achieve a program that recognizes true loyalty – tenure and value combined – while also engaging customers…

New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

LogMeIn today announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX). The study, Evolving Customer Expectations Drive Adoption of Visual Engagement Tools: How Visual Engagement Technology Can Solve Top CX Priorities in an Increasingly Remote World, surveyed 300 respondents at the manager level or higher in customer experience/support,…

Evolve IP and Pax8 Announce Partner Agreement to Provide Integrated Microsoft Teams and Cisco Voice Services

Platform-Level Solution Natively Integrates the Market-Leading Collaboration Features of Microsoft Teams with the Call Control, Reliability and Enterprise Communications Features of Cisco Voice Evolve IP, the world's leading provider of remote working cloud solutions, announced that it has partnered with Pax8, the leader in cloud distribution, to provide Evolve Teams with Enterprise Voice to their network of more than 10,000 Managed Service Providers (MSPs) in North America. The agreement enables MSPs to offer their…

B2B Marketing in the Time of COVID-19: Experiences Will Evolve the Same Way News Media Did

The economic impact of the novel coronavirus is spreading well beyond a select few industries. Not even the government can stop it from damaging the U.S. economy. While the extent to which our global economy will be affected by COVID-19 remains to be seen, it’s very likely that the effects on some industries will be long-term - especially those that relied on big, in-person events to market to customers. I believe the coronavirus will change B2B marketing the way social media changed how we consume news. Here’s how. First,…

Brightcove to Evolve the PLAY 2020 Event and Launch PLAY TV, an Innovative Streaming Experience Featuring the Most, Must-Watch Content…

A new over-the-top streaming experience will deliver engaging video programming around the world for people serious about video Brightcove Inc., the leading global provider of cloud services for video, announced that due to the global COVID-19 pandemic and to protect the health and safety of its customers, employees, and broader community, its PLAY 2020 event will not have a physical component in Boston this year. Instead, Brightcove will launch PLAY TV, an innovative, over-the-top streaming experience with the most,…

AU10TIX enables Aspire Global to Balance Evolving Gaming Regulation with Accelerated Expansion

AU10TIX, a global cloud-based, machine learning, ID verification and authentication platform, recently signed with the leading iGaming Supplier Aspire Global to provide real-time automated verification.  AU10TIX’s proprietary technology provides results in less than 8 seconds, allowing Aspire Global to validate age requirements faster, prevent fraud, and establish trusted brands within a burgeoning multi-billion-dollar gaming industry. “To serve the needs of our gaming partners across the globe, we are continuously…

Ad Threat Attacks Are Evolving: How Your Strategy Needs to Shift

In the era of digital transformation, every company needs a CISO. In the ongoing war against ad threat attacks, there’s good news and bad news. The good news: Between Thanksgiving and Cyber Monday in 2019, the rate of digital ads containing lower-risk malvertising declined to .07 percent compared to 1.25 percent in 2018. The bad news: More than 60 percent of holiday ad threat attacks were far more malicious exploits. Now more than ever, publishers and advertisers must remain vigilant to combat online security threats that…

Multiple Customer Wins for Evolving Systems in the APAC Region as Advanced Customer Engagement Proliferates

Evolving Systems, Inc., a leader in real-time digital engagement solutions and services, has announced a number of customer successes that underline the proliferation and importance of advanced Customer Engagement Use Cases across the Asia Pacific region. In recent months, the company has: Won three new customers Extended two existing contracts Made provision for a number of other existing customers in the region to deploy additional and new Use Cases, implementing new campaign and loyalty strategies for…

Evolve IP Launches the Unified Workspace – Integrates Identify and Access Management, Hosted and SaaS Application Delivery, and Cloud…

Secure, Browser-Based Portal Enables an Identical Work Experience for Employees on Any Device, in Any Location Evolve IP, the world's leading provider of Purpose-Built cloud solutions, announced that it has released the Evolve IP Unified Workspace, a browser-based platform that unifies identity and access management, hosted and SaaS application delivery, and cloud desktops. Evolve IP's Unified Workspace drives productivity by enabling workers to access all of their critical business applications from any PC, tablet or…

New Study Reveals Rising Demands for Cross-Platform Video Solutions as Publishers’ Needs Evolve

Publishers cite header bidding as key to programmatic video growth, driven by mobile, CTV and OTT  Premium digital advertising technology company, PubMatic, released findings from a study commissioned with Forrester Consulting around global video ad monetization trends. In an effort to better understand how publishers' needs are evolving, the research provides insight into the most pressing changes and challenges in cross-platform video monetization. Marketing Technology News: LinkedIn Veteran Doug Camplejohn Joins as EVP…

Sales Engagement Firm CopyShoppe Evolves to RevShoppe and Adds Ben Sardella as CEO

Revshoppe Supports Customers of Outreach.io and SalesLoft to Optimize Their Platform, Processes, and People, to Reach the Full Revenue Potential of Their Sales Engagement Strategy As the sales engagement category has become central to the SaaS sales technology landscape, driven by the growth of unicorns like Outreach, SalesLoft, and others, the need for strategic services specifically addressing the sales engagement process has emerged. Originally started as CopyShoppe in 2018, and founded by sales engagement experts…

4 Evolving Technologies That Are Empowering Chatbots

Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way. All kinds of different businesses and organizations are starting to use them because they can: Automate and scale routine support functions Provide education and information in a friendly, digestible style Guide shoppers to boost e-commerce sales Generate and qualify leads…

WireWheel and Anira Solutions Join Forces to Help Companies Launch and Evolve Data Privacy Operations

Joint solution combines intelligent automation with hands-on privacy guidance WireWheel, a leading provider of data privacy management solutions, announced a partnership with Anira Solutions, Inc., experts in data governance and regulatory compliance. Using WireWheel's comprehensive platform, Anira helps companies build and manage privacy operations to meet increasingly stringent and complex laws. New regulations and escalating customer expectations are demanding greater transparency about data privacy. Namely, legal…

WireWheel and IDology Partner to Verify and Authenticate Subject Rights Requests for CCPA, GDPR and Evolving Privacy Laws

Joint solution combines WireWheel's industry-leading privacy management platform with IDology's digital identity verification and authentication solution WireWheel, the leading provider of data privacy management solutions, announced a partnership with IDology, a GBG company and the leading provider of innovative identity solutions and fraud prevention tools for digital environments. The two will work together to offer a critical solution for verifying and authenticating the identities of consumers who submit Subject Rights…

Global CX Summit 2019: Experience. Engage. Evolve

Today’s ultra-connected, empowered, and uncompromising customers interact with brands in an unprecedented way. With an incessant increase in market competition, the real battle companies are fighting for is the customers' attention. The only way to cut through this clutter is by delivering superior Customer Experience. 67% of today's customers have turned into serial switchers who, in the event of bad Customer Experience, will switch to another brand before you can say CX! Keeping in mind the evolving…