New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy Genesys, a global cloud leader in experience orchestration, announced a new partnership…
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Experience Orchestration leader doubles down on cloud strategy to accelerate business and sustainability impact, advances ratings from the authorities on sustainability practices Genesys, a global cloud leader in customer experience…
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A cloud experience orchestration leader and cloud computing company collaborate to reimagine customer engagement in the digital-first era Genesys, a global cloud leader in experience orchestration, announced a new Strategic Collaboration…
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Genesys, a global cloud leader in experience orchestration, announces changes to its executive leadership team. Olivier Jouve transitions to the company's Chief Product Officer (CPO) from Executive Vice President and General Manager of…
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This partnership supports brands’ strategies to move to the cloud, become fully omnichannel and deliver integrated customer and employee experiences Sitel Group, one of the largest global providers of customer experience (CX) products…
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Cloud customer experience orchestration leader receives highest ranking in annual report for strength in AI and digital advancements Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost &…
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Guiding companies toward virtual contact center operations and cloud-based customer experiences Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital…
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Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end-to-end customer journeys with turnkey personalization, automation and prediction Genesys, a global cloud leader in experience orchestration,…
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Cloud experience orchestration leader ranked highest in strategy category Genesys, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave: Conversation Automation Solutions, Q3 2022…
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Companies honored for inspiring loyalty through people-centered experiences powered by digital, AI and cloud technologies Genesys®, a global cloud leader in customer experience orchestration, announced the winners of its 17th annual…
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Avtex to support deployment of Daon IdentityX to Genesys Cloud CX customers Daon. Inc., the Digital Identity Trust company, today announced the availability of IdentityX voice biometrics on the Genesys AppFoundry™, a marketplace of…
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ValidSoft, a leader in voice biometric solutions, combines with Genesys marketplace of solutions to securely authenticate and guarantee a person's identity using his or her voice. It is fast, safe and friction free. ValidSoft, announced…
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CDP for Service, a Customer Data Platform, Garners Premium App Status on Genesys AppFoundry and Delivers Real-Time Customer Profile Data to Support Agents Treasure Data, the leading enterprise customer data platform (CDP), announced its…
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New sustainability report highlights company's progress to carbon neutrality; diversity, equity and inclusion; and other ESG goals Genesys, a leader in cloud customer experience orchestration, published the Genesys 2021 Sustainability…
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Company provides real-time journey analytics, data management and orchestration capabilities that enable businesses to optimize and scale customer experiences Genesys, a global cloud leader in customer experience orchestration, has been…
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First use case achieved with multisite deployment for eBay transcosmos inc. hereby announces that the company has started offering a cloud contact center platform, Genesys Cloud CX™️ provided by Genesys Cloud Services K.K. (Headquarters:…
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In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience orchestration, resulting in greater customer loyalty Today at Xperience '22, Genesys®, a leader in cloud customer…
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Startek, a global customer experience (CX) solutions provider, today announced that it has partnered with Genesys®, a leader in cloud customer experience orchestration, to further enhance its delivery of omnichannel solutions. As part of…
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Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution  Zoom Video Communications, Inc. and Genesys,a global cloud leader in customer experience orchestration, have expanded their…
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Genesys recognized as leader in the cloud contact center market based on its technical ability to deliver empathy in every customer and employee experience Genesys sweeps all regions, earning first place in innovation across …
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