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Novo Labs Announces Investment from Silverton Partners

Novo Labs, a provider of conversational artificial intelligence services for large restaurant chains, announced $2 million in seed funding, led by Silverton Partners. With the financing, Roger Chen of Silverton Partners will join Novo Labs' Board of Directors. Novo Labs was founded in 2017 in Dallas by Clinton Coleman and Jeff Loukas. Last year the company launched its automated service for taking restaurant orders through high-volume voice channels. The service allows customers to place an order conversationally as they…

Contact Centers Adding AI to Become More Intelligent, Responsive to Customers

ISG Provider Lens Reports See Contact Center Industry Moving from Resolving Queries to Providing End-To-End Customer Service Experiences Contact centers have evolved from query resolution to full-featured customer experience centers by embracing artificial intelligence and speech analytics, according to two new reports published by Information Services Group (ISG), a leading global technology research and advisory firm. The two ISG Provider Lens Contact Center/Customer Experience Services reports – one a quadrant…

Selecting a Solution: Three Challenges Facing Sales Enablement Professionals

Sales Enablement technology provides valuable opportunities for sales associates to keep up with increasing demands and to scale as the business grows. Tad Travis, Director at Gartner Research, is an expert in this area. He previously served as a customer success manager and application architect at Salesforce before spearheading the CRM sales research agenda at Gartner. Through the years, Travis has seen both the supply and demand side of sales, discovering firsthand what sales technology is most effective. Read More: …

TechBytes with Ivaylo Bahtchevanov, Head of Data Science, ForgeRock

 Tell us about the role and team/technology you handle at ForgeRock. I currently head up our data science initiative, which encompasses everything from the data collection process to organizing, structuring, and storing it for later use to building and deploying Machine Learning (ML) features that augment our existing product line. Our core use cases are focused on developing and deploying predictive capabilities to improve the authentication and authorization journey. Why are B2B marketing teams steadily moving…

Sales Engagement Leader Outreach Reaches Unicorn Status, Raises $114 Million Series E

Seattle-based SaaS Company Uses Machine Learning to Help More Than 3,000 Companies Generate Sales Leads, Close Deals and Retain Customers Outreach, the leading sales engagement platform, has secured $114 million in Series E financing at a $1.1 billion valuation, making it the first and only unicorn in the rapidly growing sales engagement category. Sales engagement uses machine learning to provide actionable insights to sales reps and streamline communication between sales teams and prospects. The result is an increase in…

TechBytes with Gil Sommer, VP of Product, Connatix

Tell us about your role and the team/technology you handle at Connatix. I am the VP of Product at Connatix. My team is responsible for creating and prioritizing a roadmap for various product lines, including our Online Video Platform, experiential video formats and in-house revenue engine. How much has the Mobile Advertising landscape evolved in the last two years? There have been many advances in Mobile Advertising in the last two years. From a marketer’s standpoint, mobile video has become a much larger focus. Many…

Amplify.ai and AdLingo Bring Conversational AI to Display Advertising

Amplify.ai, the industry’s first enterprise-class conversational AI platform, announced its integration with AdLingo, a conversational advertising platform built within Area 120, Google’s incubator for experimental projects. This partnership will enable Amplify.ai to provide new, innovative display ad experiences with two-way, natural language interactions between brands and consumers, creating a unique method to effectively drive user ad engagement. Brands want to meet their customers and prospects where they are, and…

Epicor Unveils AI-Based Virtual Agent

Deep Industry-Specific Application of Artificial Intelligence Technology Simplifies Interactions with Erp Systems, Automates Tasks, and Facilitates Faster Operations Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced the release of Epicor Virtual Agent (EVA), its new enterprise-wide digital agent designed to help users work smarter and accelerate pace of operations across the business more easily. Developed to execute tasks and recommend,…

Microsoft Cloud and AI Integration Highlight Grooper 2.72

BIS, creator of Grooper, the leading AI-driven data sciences platform for discovering data and transforming it into actionable information, announced the availability of Grooper 2.72. New capabilities include integration with Microsoft SharePoint Online, OneDrive and Azure Cognitive Services, and advances in data capture. "Grooper's data orchestration abilities continue to differentiate it from other platforms," said Dan Rotelli, CEO of BIS. "Combining advanced document data capture with electronic data integration…

SetSail Introduces Machine Learning-Powered Incentives to Enhance Sales Behavior and Accelerate Performance

Wing Venture Capital Invests in Company to Accelerate the Evolution of Sales Incentives SetSail, provider of machine learning-powered incentives for sales teams, came out of stealth and announced the launch of the industry’s first true-progress incentives platform, which unlocks sales teams’ potential by rewarding what matters. Founded in February 2018, SetSail is backed by Wing Venture Capital, a leading early-stage venture capital firm focused on technology for business. SetSail was created to solve the behavioral…

Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms

Tightly Integrated Solution Marks Swift Progress on Genesys and Google Cloud Partnership Launched Less Than a Year Ago Genesys, a global leader in omnichannel customer experience and contact center solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage, PureConnect and PureCloud– this quarter. Differentiated by native telephony, omnichannel orchestration and agent desktop offerings, Genesys provides businesses the rare advantage to implement bots…

Netcore Acquires Quinto.AI, an AI Chatbot Start-Up in an All IP and Talent Deal

Netcore Solutions, a Global Marketing technology company, has acquired Quinto.ai, an AI chatbot start-up. With the IP and talent acquisition, Netcore gets access to Quinto's conversational AI-powered chatbot engine and its employees. Quinto’s co-founder Hrishikesh Rajpathak also joins Netcore as Chief Data Scientist and will lead its Machine Learning and Conversation Analytics initiatives. Hrishikesh comes with over 12 years of experience in Machine Learning, Deep Learning and Natural Language Processing(NLP) technologies.…

MarTech Interview with Ralph Pahlmeyer, CEO, Vestorly

"Despite the challenge to engage, customers want to hear from businesses, and those that communicate in a consistent, authentic way are winning." Tell us about your role and journey into Marketing Technology. What inspired you to start Vestorly? In 2010, I was working in financial services at J.P. Morgan and my future business partner had recently left Fisher Investments. In the swirl following the financial crisis, one of the fastest growing sectors in financial services was the surge in new RIAs as brokers were parting…

A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities

SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. A1 Telekom Austria Group joins a large roster of international businesses, including Fastweb, Lufthansa Group, Axa, Vodafone and Iberdrola, who benefit from sandsiv+’s comprehensive feedback-collection and immediately actionable insights. A1 Group is one of Central and Eastern Europe’s largest…

Prison Inmates to Develop NLP for B2B Sales

Vainu is Collaborating with Finnish Criminal Sanctions Agency on First Launch AI is becoming mainstream all over — now it is in Finnish prisons. Nordic software company Vainu has started a collaboration with the Finnish Criminal Sanctions Agency to develop its Natural Language Processing (NLP) capabilities. The project will provide Vainu's customers with better company information for their sales, and offers incarcerated people opportunities to learn important skills for their professional life after prison. Vainu is a…

True Influence Launches Advanced Intent Signal Monitoring Solution for B2B Markets

Insightbase 3.0 Allows B2B Marketing and Sales Professionals to Reach the Specific Decision-Makers Showing Intent; Provides Full Contact Record as Needed True Influence, the technology leader of intent-based marketing and demand generation solutions, announced InsightBase Version 3.0, a flexible subscription model with advanced proprietary intent signal monitoring, at the MarTech West Conference in San Jose, April 3-5, 2019. Version 3.0 of InsightBase allows users to connect with the exact prospects who are actively…

Algolia Announces Expanded Collaboration with WW – The New Weight Watchers – on Voice-Enabled Technology

WW Leverages Algolia to Power Enhanced Digital Experience with Wellow, Its New Voice App Algolia, the leading Search and Discovery API for websites and mobile apps, announced that WW – the new Weight Watchers – selected Algolia’s powerful voice search to enable WW’s new smart voice application that launched on Amazon Alexa and the Google Assistant. With more than 43 million people in the United States now owning a smart speaker, voice-enabled technology has become a cornerstone of many households. WW recently launched…

J.D. Power Teams with Centric Digital to Expand Digital Customer Experience Intelligence Solutions

Alliance Focused on Helping Businesses Thrive in Era of Widespread Digital Transformation J.D. Power, the global leader in data analytics and consumer intelligence, announced it has formed an alliance with Centric Digital, a leader in digital intelligence, to jointly develop a range of new customer experience measurement and digital intelligence solutions. The collaboration was formed to address the growing challenges businesses face addressing digital transformation. Together, J.D. Power and Centric Digital will…

Signal A.I. Grows Global Footprint with Strategic North American and Asia-Pacific Expansion

Signal A.I. Supports Professionals in Communications, Legal & Compliance Fields Through Smart, Super-Fast A.I. for Real-Time Market Intelligence Signal A.I., the artificial intelligence-powered media monitoring, reputation management, and market intelligence provider, announced a major expansion into North America. Following tremendous success in the UK and US, Signal A.I. is putting additional investment into the North American market to expand market coverage and support for regional firms. In addition, the firm is…

Baidu Conversational AI System: Patent Deployment Trends and Strategies (Pre-order) Report 2019

The "Baidu Conversational AI System: Patent Deployment Trends and Strategies (Pre-order)" report has been added to ResearchAndMarkets.com's offering. This report provides an overview of Baidu's DuerOS conversational AI system and all relevant patents filed to and granted by CNIPA (China National Intellectual Property Administration), the former SIPO (State Intellectual Property Office); addresses the patent trends and strategies of Baidu by examining the company's patent distribution by field and technology. Baidu has…