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Annual IBM List Celebrates Global Women Leaders Shaping the Future of Artificial Intelligence

Company honors 35 professionals from 12 countries, as new global survey shows benefits of diversity to AI -- but notes that work is still needed to close gender gap IBM at its Think Digital conference unveiled its list of Women Leaders in AI, recognizing 35 exceptional female business leaders from 12 countries who are using artificial intelligence to drive transformation, growth and innovation across a wide variety of industries. These leaders were chosen because they and their companies are demonstrating the power of…

AI in CX Management: ASAPP Scoops $185 Million Funding to Secure CX Innovations

AI in Customer Experience: ASAPP Scoops $185 Million Funding to Secure CX Innovations. Leading AI research firm, ASAPP is taking rapid strides in the field of AI-native technology for Customer Experience and Agency Automation. Disruptions caused by COVID-19 pandemic may have proved to be an overwhelming challenge to sustain businesses, But, for some AI leaders with strong business values, they are focusing on attracting funding and planning marketing and customer service expansion in new markets. ASAPP completed $185…

Marchex Named The Leader in Conversational Intelligence by Independent Research Firm

Marchex Conversational AI named the industry leader in converting first party data to optimize customer experience and business outcomes Marchex, a leading conversational analytics company that connects the voice of the customer to your business, announced that Opus Research has named Marchex as the leading Conversational Intelligence solution provider in its newly released Conversational Intelligence Intelliview research report. The report reveals which providers of tools, services and platforms have most successfully…

Kofax Rated Number One for Market Impact in Everest Group’s IDP Products PEAK Matrix Assessment 2020

Only Vendor with Top Scores across Portfolio Mix, Product Capability, and Monitoring and Improvement Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business processes, today announces it has been named the No. 1 vendor for Market Impact in Everest Group’s Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2020, as well as the only vendor to receive top scores across the Portfolio Mix, Product Capability, and Monitoring and Improvement categories. This is…

Uptick: Understand The Impact Of The Pandemic On Your Subscription Customers

COVID-19’s impact on your subscription customers can be hard to assess. Uptick seeks to change that with their newly released free product Software firm Uptick has released a new customer success management product. Uptick Customer Communications Analyzer has been designed to help businesses identify how the coronavirus pandemic is affecting their subscription business. Uptick Customer Communications Analyzer scans emails and meeting invites from prospective customers and existing clients – it then alerts you to business…

Zoomd Integrates Google UAC Into Its Platform, Following the Generation of US$27 Million in Revenue in 2019

The company announces the integration of Google Universal App Campaigns, following weeks of onboarding customers including, Disney, German ABS-CBN, and South Africa's Inquirer Zoomd Technologies Ltd. and its wholly-owned subsidiary Zoomd Ltd., the marketing tech user-acquisition and engagement platform, is pleased to announce today the successful integration of Google Universal App Campaigns (UAC) with its API. In addition to the integration of Google's UAC service, Zoomd is pleased to announce that it has on-boarded…

Aureus Analytics Announces DONNA, an Artificial Intelligence and Data Analytics Platform for Independent Agencies

Aureus Analytics offers an AI and data analytics platform that helps independent agencies leverage their data to grow and retain their business while delivering an improved customer experience to their policyholders Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry is pleased to announce the launch of its new platform, DONNA. Developed with leading insurance industry experts, DONNA was designed specifically for independent agencies…

Atos Acquires Data Science Firm Miner & Kasch

Atos, a global leader in digital transformation, announced its acquisition of Miner & Kasch, an artificial intelligence (AI) and data science consulting firm headquartered in Elkridge, Maryland that specializes in building intelligent end-to-end, data-driven solutions. With this acquisition, Atos will enhance its big data and AI consulting practice of zData experts to accelerate its Data Science-as-a-Service offering and to deploy edge and next generation data science platforms for industry solutions at a global scale.…

The Five Key Ways Big Data Can Help Online Retailers

Playing in the online retail industry is increasingly difficult. Margins are becoming tighter, while the massive influx of newcomers further saturates a market that is already filled to the brim with established competitors. In an age in which data has evolved into a hyper-valuable commodity, the so-called “new oil,” businesses are turning to Big Data to keep pushing forward. Many companies are finding more and more value in data. How? By analyzing it in myriad new ways, by visualizing it for patterns and trends, and by…

Zefr is Selected for Expanded YouTube Measurement Program

The leader in Video Context and Brand Suitability continues unique partnership with YouTube as a YTMP member, while expanding its Context DMP to support 20 languages, to empower nuanced contextual video targeting for the world's largest global brands Zefr, the leading video contextual technology platform for brands and agencies, has been selected for the expanded YouTube Measurement Program (YTMP), signaling its commitment to deliver nuanced brand suitable contextual targeting campaigns at scale on YouTube. This…

Planet Sports Selects Celebros Search to Power eCommerce Site

Bridgeline Digital, Inc., a provider in cloud-based digital experience software, announced that MAP Active has selected Celebros Search by Bridgeline as their site search solution. MAP Active is the leading lifestyle retailer in Indonesia with over 2,300 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of their iconic brands offered through this eCommerce site include Adidas, Speedo, Converse, Puma, Champion, Nike, Reebok,…

Sinequa Creates an Open and Free Intelligent Insight Portal to Fight COVID-19

Company responds to White House call for technologies to support scientific researchers Sinequa, a leader in intelligent Enterprise Search, announced the creation of a scientific research repository and portal called COVID-19 Intelligent Insight to help in the fight against COVID-19. The free and open portal, built on Sinequa’s intelligent technology and expertise, was created to help professionals in science and medicine rapidly sift through and analyze the numerous and evolving research on COVID-19. The portal brings…

Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

KustomerIQ leverages advanced artificial intelligence to help agents more efficiently analyze and take action on customer requests. Machine learning models are deployed to allow support experiences to be more rapid and accurate Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face…

Yext Declares War on Wrong Answers with New Integrated Marketing Campaign

With the recent surge in consumers seeking critical information, the new campaign encourages businesses and organizations to take Yext's No Wrong Answers Challenge to discover how well their websites are answering consumer questions Yext, Inc., the Search Experience Cloud company, announced its No Wrong Answers integrated marketing campaign to help more organizations across industries supercharge their websites with Yext Answers and provide consumers with official answers to their questions. The advertising campaign,…

60% of Content Containing COVID-Related Keywords Is Brand Safe

New data from GumGum’s content analysis AI system reveals that keyword-based safety strategies are unduly denying brands access to vast viable ad inventories GumGum, Inc., an artificial intelligence company specializing in solutions for advertising and media, released data indicating that a majority of online content containing keywords related to the ongoing novel coronavirus pandemic is actually safe for brand advertising. The findings come from analysis by Verity, the company’s machine learning-based content analysis…

Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers

Bright Pattern AI Solution Packs are an industry-first for making Artificial Intelligence easy to deploy in contact centers with immediate ROI Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, today announces Bright Pattern AI Solution Packs to help companies of all sizes utilize artificial intelligence instantly in their contact center operations. Although AI is a top priority for CIOs and companies looking to transform with a next-generation digital customer experience, most…

Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services

New fixed-price offerings help enable businesses to deploy customer microjourneys, email bots, or workforce intelligence in just weeks Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the launch of Pega Kickstart – a new family of fixed-price services that help businesses quickly deploy Pega software to help address critical customer and employee experience problems. Through a combination of Pega tools, best practices, and a dedicated services team,…

Yext Announces Collaboration with State of New Jersey to Launch Comprehensive COVID-19 Information Hub

Company looking to work with governments and organisations across the UK and Europe in a bid to give citizens accurate information around global pandemic Yext, Inc., the Search Experience Cloud company, has announced its collaboration with the State of New Jersey to deliver residents accurate, up-to-date information about COVID-19 with a new online information hub. Yext is looking to work with governmental, NGOs, charities and other businesses and organisations across the UK & Europe to combat the growing concern around…

MarTech Interview with Som Puangladda, VP of Global Marketing at GumGum

"A creative digital invite is key to great event experiences because we know that our target audience gets a lot of event invites and we need to stand out." Hi Som, tell us about your role/team you handle at GumGum. What inspired you to join the company? I run the Global Marketing team here at GumGum, which means I lead growth marketers, marketing operations, and the content and creative teams. Our core focus has been driving growth through Integrated Marketing campaigns, Events, PR, Content Marketing and Lead…

Rammer Rebrands as Symbl.ai: The Industry’s First Developer Platform for Conversational Intelligence

The company rebrands and announces the availability of its platform to developers for free Rammer, the Techstars-backed Conversational Intelligence-as-a-Service solution, is now Symbl.ai. The rebrand comes after a successful $1.8M fundraise in September '19 and the subsequent doubling in size of the company as it continues to gain momentum through early client and developer adoption. "Understanding the unbiased meaning and untangling the subjectivity of conversations is the crucial element that our new "Symbl" identity…