Oracle Recognizes Supply Chain Innovation at Modern Business Experience

Oracle SCM Excellence Awards Spotlight Organizations and Leaders Using Innovative Technologies to Digitize Supply Chain Operations and Drive Business Success To highlight the innovative strategies organizations are implementing to modernize their supply chain, Oracle announced the winners of the Oracle SCM Excellence Awards. The awards recognize Oracle Supply Chain Management (SCM) Cloud customers who have successfully transformed their organization's supply chain strategy and adopted industry best practices. The 2019…

Oracle Recognizes Finance Innovation at Modern Business Experience

Oracle Change Agents of Finance Awards Spotlight Organizations Using Innovative Technology to Transform Finance Operations and Drive Business Growth To celebrate organizations and finance leaders using technology to transform their business, Oracle announced the winners of the Oracle Change Agents of Finance Awards. The awards honor Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud customers who have implemented innovative cloud solutions to achieve tangible business…

Oracle Honors HR Trailblazers at Annual Awards Gala

Rubies Awards Showcase Organizations That Use Oracle HCM Technology to Make a Significant Business Impact To celebrate standout HR professionals who are using technology to transform their business, Oracle announced the winners of the Oracle HCM Cloud Rubies Award. The awards honor Oracle Human Capital Management (HCM) Cloud customers who advocate for innovation, prioritize investment in employees, and have a vision to see the potential of tomorrow’s human resources possibilities, today. The 2019 winners include:…

Oracle Applauds Creators of Legendary Customer Experiences

Annual 2019 Markie Awards Honor the Movers, Shakers, and Experience Makers Across Marketing, Commerce, Sales and Service To celebrate the creators of truly great experiences across the entire customer journey, Oracle announced the winners of the Markie Awards. The awards showcase Oracle Customer Experience (CX) Cloud customers who have delivered standout customer experiences across marketing, sales, service and commerce. This year's winners include Bonnier News, Samsung Business, Things Remembered, Movember Foundation and…

Oracle Helps Sales Teams Master the New Science of Sales

New Data Science and AI Innovations Built into Oracle CX Cloud Gives Sales Teams the Data-Driven Insights Needed to Be More Prescriptive in Selling Efforts Oracle unveiled a series of artificial intelligence and data science innovations to help organizations master the new science of sales. The latest Oracle Customer Experience (CX) Cloud innovations enable sales teams to take advantage of data-enriched tools and recommendations to increase sales, improve customer satisfaction and grow customer lifetime value in a world…

Nation’s Leading Real Estate Brokerage Taps Oracle as It Modernizes Home Buying and Selling

Berkshire Hathaway Affiliate Homeservices of America Teams with Oracle to Revolutionize the Home Buying and Selling Process HomeServices of America, a Berkshire Hathaway affiliate and one of the country’s premier providers of homeownership services, has selected Oracle Cloud to power the reimagination of the home buying and selling process. With Oracle Cloud, HomeServices, as part of its broader technology initiative, is transforming its operating model to enable its affiliated brands to offer a superior customer…

Oracle Beefs Up Advanced Support to Help Customers Thrive in the Cloud

Advanced Support Services Enable Oracle Cloud Applications Customers to Boost Performance, Compliance and User Experience Oracle’s new Advanced Customer Success Services concierge program, announced, was designed to give Oracle Cloud Applications customers the resources they need to achieve the best benefits of cloud computing as quickly as possible. Organizations adopting cloud applications need deep domain and business process expertise, as well as end-user insights, to align resources, drive user adoption and…

It’s Time to Rethink the Customer Experience: Oracle CX Cloud Updates

Change is accelerating. Expectations are skyrocketing. Nothing is predictable. The clock is ticking. The one truly finite resource is slipping through our fingers. But what if Father Time was on our side? What if we had the time to stop and think about what’s truly possible? What if we had the time to make every single customer interaction really matter? And what if we could give time back to our prospects and customers? I ask because CX is a race against time. It’s no longer about cutting cost or revenue acceleration;…

Oracle Adds AI-Sourced and Managed Data to Cloud Applications

Oracle Datafox’s Fast-Growing Pool of Company Data Boosts Performance of Oracle AI-Powered Applications To help organizations realize the potential of AI-powered applications, Oracle DataFox has quickly expanded the reach of its pool of AI-sourced and managed data, extending global coverage by almost 30 percent since being acquired by Oracle. With Oracle DataFox, organizations can ensure that clean, accurate and enriched data powers AI and machine learning capabilities within business applications by taking advantage of a…

It Takes a Village: Oracle Expands CX Partner Ecosystem

These days everyone is trying really hard to deliver amazing customer experiences. However, there’s a truth that is difficult to reconcile: Expectations will continue to shift faster than most organizations are able to evolve or adapt. That sets up the very real potential for falling farther and farther behind. Now for one more truth: Consumers are in the driver’s seat. They are the true innovators. They will dictate what they want, when they want it, and how they want it, and will not interact with you based on any kind…

Oracle Helps Marketers Make Every Customer Feel Special

To help marketers create irresistible connected customer experiences, Oracle unveiled new data-driven features for Oracle Marketing Cloud. The innovations leverage rich behavioral insights from across channels to ensure every customer has a truly personalized experience. “Our daily lives now consist of hundreds of micro-moments that are constantly reshaping our expectations, and this is forcing marketers to rethink traditional approaches to audience segmentation, targeting, and customer journey planning,” said Shashi…

Oracle Expands Slack Partnership with Customer Experience Integrations

New Integrations Are the First to Leverage Slack’s API Toolkit Within Sales and Service Applications Oracle announced new integrations with Slack to help sales and customer service professionals improve collaboration and increase productivity. The new integrations between Slack and Oracle Customer Experience (CX) Cloud leverage Slack’s platform features to build and support integrations in sales and service applications. The Slack integration with Oracle CX Cloud helps sales leaders to close deals faster by…

Oracle Again Cited as a Leader in Data Management Solutions for Analytics

Oracle Positioned Highest for Ability to Execute and Furthest for Completeness of Vision in Latest Gartner Magic Quadrant for Data Management Solutions for Analytics Oracle announced it was positioned highest for ability to execute and furthest for completeness of vision in Gartner's 2019 "Magic Quadrant for Data Management Solutions for Analytics" report. Oracle's leadership in data management emanates from its deep portfolio of database management solutions, including the self-driving Oracle Autonomous Database.…

Lionbridge to Showcase AI-Powered Marketing Cloud Integration at Oracle’s Modern Customer Experience Conference

Lionbridge, the world's most trusted global communications platform, will showcase its latest advances in AI-powered language services at Oracle's Modern Customer Experience conference (MCX) from March 19-21 in Las Vegas. Delivering relevant, resonant content has never been more important: More than half of today's buyers are more likely to switch brands when they don't receive personalized communications, and 72 percent are more likely to buy a product when receiving information in their preferred language. Lionbridge…

Oracle Data Cloud Announces New MRC Accreditation for Moat Analytics

Moat Analytics Earns MRC Recognition for Sophisticated Invalid Traffic Filtration and Detection in Mobile Apps Oracle Data Cloud announced that the Media Rating Council has granted accreditation to Moat Analytics for its ability to detect and filter sophisticated invalid traffic, like the ad fraud generated by bot networks, in mobile apps. To earn its MRC accreditation, Moat Analytics successfully completed an audit of its technologies, systems, and processes by independent CPAs engaged by the MRC, and was found by an MRC…

Swrve and Oracle Marketing Cloud Bring Real-Time One-to-One Mobile Marketing to Millions for Global Enterprises

Swrve’s Integration with Oracle Eloqua Enables Real-Time, One-to-One Customer Messaging and Interactions for Hyper-Contextual Mobile Engagement Swrve, a global leader in intelligent customer engagement, announced it is evening the playing field for mobile marketers through its integration with Oracle Eloqua, part of the Oracle Marketing Cloud. Swrve, a Silver level member of the Oracle PartnerNetwork (OPN), reimagines how marketers know and communicate with their customers across the broad range of mobile applications. The…

Synacor’s Zimbra X Platform is Now Powered by Oracle Cloud and Available in the Oracle Cloud Marketplace

Zimbra’s Email and Collaboration Platform Available to Oracle Cloud Customers to Help Increase Subscriber Engagement, Retention and Loyalty Synacor Inc., a Gold level member of Oracle PartnerNetwork (OPN), announced Zimbra X, Synacor’s cloud-focused email and collaboration platform, has achieved Powered By Oracle Cloud status and is now available in the Oracle Cloud Marketplace. “We are excited to collaborate with Oracle to simplify Zimbra X deployment, and also to significantly extend our reach to new potential…

Oracle Exposes “DrainerBot” Mobile Ad Fraud Operation

Millions of Consumer Devices May Be Infected; Apps Can Drain 10GB Data/Month; Joint Work of Teams from Oracle’s Moat and Dyn Acquisitions Led to Discovery Oracle announced the discovery of and mitigation steps for “DrainerBot,” a major mobile ad fraud operation distributed through millions of downloads of infected consumer apps. Infected apps can consume more than 10GB of data per month downloading hidden and unseen video ads, potentially costing each device owner a hundred dollars per year or more in data overage…

TechBytes with Fortuné Alexander, Sr. Director, CX Product Strategy, Oracle

Tell us about your role at Oracle and the team/technology you handle. I lead the Oracle Customer Experience Product Management team responsible for SaaS-based sales applications, including Oracle’s Engagement Cloud, Sales Performance Management, Customer Data Management, and Partner Relationship Management. How do you see sales roles evolving with the maturity of Automation and Intelligence tools? First, let’s talk about how buyers have changed. Today’s buyers do most of their research online before reaching out to a…

OppSource Announces Addition of Oracle CX Sales User: Ricoh

OppSource, a leading provider of next-gen sales engagement for Oracle, announced the addition of its newest customer. Ricoh USA, Inc., part of the global technology company, will be using OppSource in conjunction with their Oracle CX Sales instance to provide higher quality and more consistent customer experiences. By using the integrated machine learning and AI in OppSource Aptitude, Ricoh will have actionable insights to better understand and address customer pain points. Ricoh empowers digital workplaces to help…