Qualtrics Named a Leader in Gartner’s 2020 Magic Quadrant for Voice of the Customer

Qualtrics, the leader in customer experience and creator of the experience management category, announced that it has been named a Leader in Gartner's inaugural 2020 Magic Quadrant for Voice of the Customer (VoC). Qualtrics' placement in the report is a result of Gartner's evaluation of the company's Ability to Execute, where Qualtrics is the highest-rated vendor and Completeness of Vision where Qualtrics is also a leading vendor. According to Gartner, VoC software applications integrate feedback collection, analysis,…

Vera Whole Health Chooses Qualtrics CustomerXM to Support Primary Care Experiences for Patients

National leader in advanced primary care will bring their existing program onto Qualtrics to create a flexible and scalable patient experience Qualtrics, the leader in customer experience and creator of the experience management category, announced that Vera Whole Health, a national leader in advanced primary care, has selected Qualtrics CustomerXM™, delivered in partnership with Walker, to enhance patient care experiences throughout their network of care centers. Marketing Technology News: Nielsen Doubles Down On…

The Wonderful Company Picks Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that The Wonderful Company, a company dedicated to harvesting health around the world, has selected Qualtrics EmployeeXM. Marketing Technology News: Pluto TV Secures Exclusive Rights to Yu-Gi-Oh! VRAINS & Branded Yu-Gi-Oh! AVOD Channel "For many organizations, health and safety have become mission-critical for their business, not only in the goods and products they provide consumers but also in their employee…

Talbots Selects Qualtrics CoreXM, the Foundation of Experience Management

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Talbots, an American specialty retailer and marketer, has selected Qualtrics CoreXM. Marketing Technology News: Market Insight Out Announces Expansion of Board "In today's economy, leaders have to reinvent the experiences they are delivering. Companies that identify and immediately address consumer needs by filling in experience gaps will lead the way in their industries," said Scott Fynn, Senior Director of…

Cetera Financial Group Chooses Award-Winning Qualtrics CustomerXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cetera, a leading financial advice firm, has selected Qualtrics CustomerXM, delivered in partnership with Walker. Marketing Technology News: CM Group Acquires Selligent Marketing Cloud "Experience management has become a competitive differentiator for financial services as organizations capture customer feedback across multiple channels - from physical retail locations to customer care support," said Brian…

SAP and Qualtrics Introduce Qualtrics XM for Suppliers to Enhance the Source-to-Pay Experience for Procurement Solutions from SAP

SAP SE and Qualtrics announced Qualtrics® XM for Suppliers, a new solution that empowers organizations to identify key areas of improvement across the source-to-pay process to help secure critical supply, increase cost savings, mitigate risk and improve business agility. Qualtrics XM for Suppliers combines data from an organization's SAP® Ariba®, SAP Fieldglass® and SAP S/4HANA® solutions with real-time supplier insights and AI-driven intelligence from Qualtrics, an SAP company. Marketing Technology News: Dynamic Yield…

City National Bank Opts for Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that City National Bank, one of the largest banks in the U.S., has selected Qualtrics EmployeeXM. Marketing Technology News: Medallia And Quantum Metric Offer Digital Engagement Monitoring "Financial Services is in the midst of a massive shift from the traditional model to digital engagement. This shift has a profound impact on the workforce — making employee experience programs more critical than ever," said Jay…

Qualtrics Unveils Next Wave of Experience Management Innovations that Transform Organizations’ Listening Programs into Systems of…

Introducing capabilities and enhancements to the Qualtrics XM Platform that facilitate taking action with enhanced analytics, data management and governance, and automatic trends and metrics tracker Five purpose-built Qualtrics CustomerXM products empower every team along the customer journey drive greater customer engagement, increase conversion and retention, and improve brand loyalty and perception Qualtrics, the leader in customer experience and creator of the experience management category, announced several…

Boyd Gaming Chooses Qualtrics EmployeeXM — Empowering Companies to Actively Close Experience Gaps Across an Entire Organization

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Boyd Gaming, one of the largest and most successful gaming and hospitality companies in the United States, has selected Qualtrics EmployeeXM™. Marketing Technology News: Vision Completes Acquisition of DX Marketing "Now, more than ever, organizations like Boyd Gaming are leading out and investing more to understand what their people need and take quick action to address employee experience gaps in real-time…

Qualtrics Expands to More Than 300 Partners and 100 Technology Integrations within the Qualtrics Partner Network to Empower Organizations…

The Qualtrics Developer Platform, a core element of the Qualtrics Partner Network, extends customers' existing technical capabilities and systems by integrating to the Qualtrics XM Platform in order to support the four core experiences of business Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Partner Network has expanded to more than 300 partners over the past 12 months. In addition, the Qualtrics Developer Platform, part of the Qualtrics Partner…

Qualtrics Announces a Breakthrough End-to-End Automated Solution for Vaccine Management + Citizen Experience

The new solution helps governments navigate the distribution and administration of vaccines with automated workflows on a single system. It integrates with existing health systems to accelerate vaccine adoption and build community trust EY has signed on to co-deliver the implementation services of the Qualtrics vaccine management solution Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced it is releasing a vaccine management solution to help governments…

Univision Selects Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Univision, the leading Hispanic media company in the U.S, has selected Qualtrics BrandXM. "We've never relied more on digital communication than we do today. Media companies play a key role in informing, entertaining, and empowering their audiences, and it's crucial for them to understand how their content and programs are impacting consumer behavior and the company's overall brand," said Jesse Purewal, Chief…

Teladoc Selects Qualtrics CustomerXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Teladoc, the world leader in virtual care, has selected Qualtrics CustomerXM. Marketing Technology News: New Research Details How B2B Content Marketers are Responding to COVID-19 "Telehealth has quickly become one of the top priorities this year for health systems and providers, but there are still many unexplored questions and gaps of how to deliver an exceptional patient experience virtually," said Patty…

Patreon Chooses Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Patreon, a membership platform, has selected Qualtrics BrandXM. Marketing Technology News: Consumer Trends Analysis: Pandemic Impact on Brand Loyalty "Organizations today no longer have the option or resources to conduct traditional, measurement-based brand analysis," said Brian Stucki, EVP, and GM of CustomerXM and BrandXM, Qualtrics. "Qualtrics created BrandXM to empower organizations with an immediate and…

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, artificial intelligence, and machine learning engine built directly into Delighted's customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to Qualtrics'…

Qualtrics Introduces Advanced Analytics to BrandXM, Helping Companies Deliver More Personalized Consumer Experiences

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced new advanced analytics capabilities to their industry-leading BrandXM solution. New Brand Driver Analysis built into BrandXM gives organizations of all sizes the power to quickly prioritize which actions will improve consumers' brand preferences and perceptions. Typically brand driver analysis is time and resource-intensive, with much of the work completed by a data scientist or outside consultant. Qualtrics'…

SAP Announces Intent to Take Qualtrics Public

SAP SE  announced its intent to take Qualtrics public through an initial public offering (IPO) in the United States. Qualtrics is the market leader and creator of the Experience Management (XM) category, a large, fast growing and rapidly evolving market. SAP intends to remain the majority owner of Qualtrics. SAP’s primary objective for the IPO is to fortify Qualtrics’ ability to capture its full market potential within Experience Management. This will help to increase Qualtrics’ autonomy and enable it to expand its footprint…

Qualtrics Announces New Program that Raises the Industry Standard

New certification courses designed by XM experts will help business professionals with career advancement and provide innovative ways to take their experience management programs to the next level Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced a new XM certification program that will help business professionals build their experience management expertise and master the Qualtrics XM Platform™. Individuals can study the online certification course content,…

Infoblox Chooses Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Infoblox has selected Qualtrics EmployeeXM. Marketing Technology News: Inpixon Completes Acquisition of Global Distribution & Development License EmployeeXM empowers organizations to close experience gaps by gathering feedback across the entire employee lifecycle. With a people science-backed approach, EmployeeXM automatically identifies the actions HR leaders and managers can take to drive strategic…

Qualtrics Launches the XM Institute, the Leading Destination for Experience Management Leaders and Professionals

The XM Institute provides members with access to original research and thought leadership insights, an active online and in-person community of XM professionals, and curriculum to help professionals propel their experience management programs Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the Qualtrics XM Institute, the only community and resource destination for XM professionals, practitioners, and leaders. Led by Bruce Temkin, founder of the Temkin Group,…