Knoa Software, a leading provider of user experience management (UEM) software, announced the availability of its UEM product for SAP Cloud for Customer solutions (SAP Sales Cloud, SAP Services Cloud). Knoa UEM is also sold by SAP as SAP® User Experience Management (SAP UEM) by Knoa, available for both on-premises and cloud deployments. SAP’s Cloud for Customer solutions help clients engage with their customers through connected, customer-centric processes that improve experiences and maximize value. With empirical user…

Total Revenue and Operating Profit Up Free Cash Flow Up 9% IFRS Cloud Revenue Up 29%; Non-IFRS Cloud Revenue Up 27% IFRS Cloud Gross Margin Up 5pp; Non-IFRS Cloud Gross Margin Up 3pp Current Cloud Backlog Up 25% Total Revenue Up 7% IFRS Operating Profit Increased Strongly To €1.2bn; Non-IFRS Operating Profit At €1.5bn, Up 1% IFRS Operating Margin Up 20.8pp; Non-IFRS Operating Margin Down 1.3pp IFRS EPS Increased Strongly To €0.68; Non-IFRS EPS At €0.85, Down 5% Operating Cash Flow Up 6%, Free…

McDermott to depart following successful decade as CEO SAP SE announced that Bill McDermott has decided not to renew his contract and is stepping down from his position as Chief Executive Officer. In activating the company's long-term succession plan, Executive Board members Jennifer Morgan and Christian Klein have been appointed Co-Chief Executive Officers, effective immediately, with the approval of the Supervisory Board. McDermott will remain in an advisory capacity until the end of the year to ensure a smooth…

Together, SAP and Qualtrics to Accelerate the New XM Category by Combining Experience Data and Operational Data to Power the Experience Economy SAP SE and Qualtrics International Inc. announced they have entered into a definitive agreement under which SAP SE intends to acquire Qualtrics, the global pioneer of the experience management (XM) software category that enables organizations to thrive in today’s experience economy. Under the terms of the agreement, SAP will acquire all outstanding shares of Qualtrics for US$8…

Implementing WhatsApp will improve customer experience for a variety of automotive services Global cloud communications software and services provider IMImobile PLC, announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. The WhatsApp Business API enables businesses to connect with…

In the wake of the pandemic, the 'Get AI Ready' campaign is powering enterprises of every scale with Virtual Assistants on WhatsApp Business accounts for free Gartner states that by 2025, customer service organizations embedding AI in their multichannel engagement platform will elevate operational efficiency by 25% Brands gearing up for the festive season will have the opportunity to use Conversational AI and optimize their D2C channels with Yellow Messenger chatbots in 120+ languages In an effort to help businesses…

Totango announced that its Spark Enterprise Customer Success platform is now an SAP Endorsed App, available for a free trial on SAP App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes. “Totango is delighted that our Spark Enterprise Customer Success platform is now an SAP Endorsed App and available on SAP App Center,” commented Devin Schiffman, Vice President of…

SAP SE announced the global launch of SAP Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service. The announcement was made at SAP Customer Experience LIVE, held online October 14–15. As customer experience becomes an increasingly important differentiator of brands around the globe, many are turning to CDPs to help power unique, personalized experiences for a…

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that “Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that "Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

SAP customers leverage RPA to empower employees to focus on higher-value activities and optimize processes The leading Robotic Process Automation (RPA) company, UiPath, released results of a commissioned study conducted by SAPinsider on behalf of UiPath: Integrating Process Automation and SAP S/4HANA. The study—which surveyed more than 200 SAP customers between May and June—reveals that SAP customers are increasingly deploying automation technologies to fully embrace digital transformation, maximize process efficiency, and…

First phase of migration to be implemented at flagship operation, Atento Brazil Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates. Atento's flagship operation in Brazil will be the first to migrate to the new cloud-based system, a process that will take two…

Boomi, a Dell Technologies™ business, extends its portfolio of solutions for EiPaaS by announcing Boomi aXis for SAP at SAP insider's S/4HANA2020 interactive event. With Boomi aXis for SAP, users can more easily and quickly exchange SAP data on a single platform to swiftly facilitate business decisions. In today's dynamic market environment where businesses are making quick pivots and seeking critical short-term advantages, Boomi aXis for SAP strategically advances organizations towards their goals. The first EiPaaS…

New integration enables real-time, actionable insights based on key performance data for small and midsize enterprises ShipStation, the world’s leading web-based e-commerce shipping solution, today announced the launch of its go-to-market collaboration with SAP. ShipStation and SAP will support e-commerce sellers via the integration of enterprise resource planning (ERP) software from SAP, the market leader in enterprise application software, with the ShipStation platform. Marketing Technology News: Meredith Corporation…

Radius8’s Welcomer solution integrates with SAP Commerce Cloud to deliver hyper-localized digital commerce experiences for businesses using SAP solutions Radius8, Inc. announced that its Welcomer solution for SAP Commerce Cloud is now available for online purchase on SAP App Center, the digital marketplace for SAP partner offerings. Radius8 Welcomer integrates with SAP Commerce Cloud to streamline deployment of localized experiences for businesses using SAP solutions. Today, the e-commerce experience is the same no…

SAP SE said that it would plant one tree for every online purchase made on SAP Store and SAP App Center to help the company reach its goal of planting 5 million trees by 2025. This is in addition to what SAP is already doing to embed sustainability into its core business and operations. “At SAP, we are deeply committed to fostering sustainability and fighting climate change,” SAP CEO Christian Klein said. “We are halfway to achieving our goal of planting 5 million trees by 2025. To help accelerate these efforts, we…

Global report recognizes merits of significant EY milestone in SAP implementation services EY has been named as a worldwide Leader in SAP implementation services by IDC MarketScape. The IDC MarketScape model is based on a comprehensive evaluation framework and set of parameters that aim to identify those organizations which are expected to successfully provide SAP implementation services in both the short and the long term. The report analyzes 15 SAP applications system integrators (SIs) with broad portfolios and…

Boost your Cisco UCCE/X PCCE contact center performance with all new integration of WhatsApp. The advanced and integrated tool CXInfinity makes businesses engage with customers in real-time With 1.6 billion users across 180 countries, WhatsApp has become one of the most popular messaging platforms. And after the launch of WhatsApp Business in January 2018, the platform has grown immensely as a customer engagement channel. From start-up to an enterprise, from insurance to banking, WhatsApp has created a highly competitive…

Only full enterprise mobile-communications compliance service for WhatsApp, Apple iMessage, and Android SMS/MMS txtsmarter announced at the Collision Conference today its unique ability to archive all WhatsApp communications for regulatory compliance. txtsmarter is the only firm to provide an Enterprise Information Archiving compliance platform incorporating Apple iMessage, Android SMS/MMS, and now WhatsApp. The service enables text and social media compliance across all current regulations, both US and Europe. With the…

Enhances ability to Accelerate SAP Migrations on Amazon Web Services Secure-24, part of the Managed Services division of NTT Ltd., announced that it has established an Amazon Web Services  (AWS) SAP Migration Factory. The SAP Migration Factory on AWS is a comprehensive approach of best practices, processes, tools and technologies to help CIOs select and execute the migration strategy that best fits their business strategy. Secure-24 has successfully migrated several workloads to AWS, leveraging innovative migration…