Banner Before Header

Westbrook Builds Highly Customer Centric Service Platform For Bank ABC’s New Digital, Mobile-only Bank ‘ila’ On Salesforce…

Westbrook develops highly customer centric CRM and service platform on Salesforce Service Cloud for Bank ABC's digital, mobile-only bank – 'ila' to roll out from Bahrain across multi territories in MENA Westbrook was engaged by Bank ABC to build out a highly customer centric platform on Salesforce Service Cloud to both act as the system of record and the customer lifecycle journey planner for ila, an innovative lifestyle banking offering launched in Bahrain with plans to expand across the MENA region. Westbrook integrated…

Rimini Street Launches Support for Salesforce Sales Cloud and Salesforce Service Cloud Products

Company Extends Its Proven, Award-Winning Support to Leading SaaS Applications and Optimizes Total Cost of Operations Rimini Street Inc., a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products announced the launch of its new support services for Salesforce Sales Cloud and Service Cloud products. Salesforce customers can now leverage Rimini Street’s award-winning, ultra-responsive support services to supplement and complement their…

Avaya Expands Global Alliance with Salesforce Service Cloud to Offer Connected Customer Experience

Avaya, the global leader in providing Customer and Team Engagement solutions, announced the expansion of its partnership with the Salesforce Service Cloud, bringing more comprehensive integration of the two companies. The announcement was made in the recently concluded event in Las Vegas – Avaya ENGAGE, which was attended by 2,300+ participants. The latest partnership expansion between the two companies will help Avaya’s prospects in moving forward through an extensive array of solutions, platforms, and solutions for Cloud,…

Salesforce Expands Financial Services Cloud with New Insurance Innovation–Bringing Policyholders, Insurers and Agents Together

New insurance capabilities enable insurers to reach policyholders on the channels of their choice, intelligently prioritize tasks, and build deeper relationships through more personalized customer engagement Salesforce, the global leader in CRM, announced new insurance-focused enhancements to Financial Services Cloud that enable insurers to build stronger, more personalized relationships with policyholders. As an extension to Financial Services Cloud, insurers now have a unified, 360-degree view of their…

Total Economic Impact Study of Salesforce Lightning for Service Cloud Shows 475 Percent Return on Investment over Three Years

New Independent Study Shows How Salesforce Lightning Drove New Levels of Productivity for Service Organizations, Saving Millions of Dollars Salesforce, the global leader in CRM, released a new Forrester Consulting study quantifying the Total Economic Impact and benefits of Salesforce Lightning for Service Cloud. In the study, Forrester found that a composite service organization deploying Lightning Experience obtained a return on investment (ROI) of 475 percent over three years. Salesforce also announced today the general…

Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud to Optimize Customer Care and Deliver Enhanced…

The integration streamlines operations of marketing and customer care teams with a multi-channel integration of services, driving a unified customer journey Socialbakers, the leading AI-powered social media marketing platform, announced a product integration with Salesforce, the global leader in CRM, to improve how brands manage their social community and customer care processes. The integration streamlines the handover of support issues, so that audiences and customers benefit from a cohesive brand experience.…

Magnet360, Mindtree’s Salesforce Practice, Named a Leader in Professional Services for Salesforce Sales and Service Cloud by ISG

Company Recognized for Its Accelerators and Solutions in Consumer-Packaged Goods and Retail, Manufacturing, Financial Services and Healthcare Magnet360, the Mindtree Salesforce practice, has been named a leader in Professional Services for Salesforce Sales and Service Cloud in the US ISG Provider Lens for the Salesforce Ecosystem. This recognition is attributed to our sustained investment in Salesforce solutions as well as our ability to apply Salesforce expertise across a range of industries. The ISG Provider Lens…

What Stuck Salesforce Marketing Cloud Services and Why It Blocked Pardot?

While fans of Game of Thrones were preparing for the finale of the series, Salesforce was fighting a different dragon over the weekend with Pardot. (The Benioffs are related and share a common great grandfather). Well, it was a very busy weekend for Salesforce as it was forced to temporarily shut down access to its Marketing Cloud services. It took a full working day for the company to confirm that normalcy was restored. https://twitter.com/isitdownforme/status/1129380308426645504 The Salesforce outage comes barely…

Open Source SuiteCRM by SalesAgility Takes Aim at Salesforce With New Cloud Hosting Service

New Hosting Service Means the End of per User Pricing and Paying Extra for Advanced Features SalesAgility, the authors and maintainers of open source SuiteCRM, are pleased to announce the launch of Suite:OnDemand to provide the freedoms of Open Source CRM as a Software as a Service (SaaS) product. Suite:OnDemand is designed to radically change the way hosted CRM is priced and delivered.  Unlike Salesforce and other enterprise CRM vendors, the practice of pricing per user has been abandoned in favour of per-server…

Open Source SuiteCRM by SalesAgilty Takes Aim at Salesforce With New Cloud Hosting Service

New Hosting Service Means the End of per User Pricing and Paying Extra for Advanced Features SalesAgility, the authors and maintainers of open source SuiteCRM, are pleased to announce the launch of Suite:OnDemand to provide the freedoms of Open Source CRM as a Software as a Service (SaaS) product. Suite:OnDemand is designed to radically change the way hosted CRM is priced and delivered.  Unlike Salesforce and other enterprise CRM vendors, the practice of pricing per user has been abandoned in favour of per-server…

CloudMasonry Consulting Services Announces Salesforce Partnership

Professional Services Provider CloudMasonry Announced That It Has Been Accepted into the Salesforce Consulting Partner Program to Drive Increased Client Success with Its Innovative Approach to Delivering Transformative Business Value Through Existing Technology Investments CloudMasonry, the Chicago-based cloud consulting firm, announced that it has entered into a partnership with Salesforce to provide Salesforce consulting services to its growing list of Midwest clients. "While CloudMasonry is still a very young…

Salesforce Delivers the Next Generation of Service Cloud Einstein

Service Cloud Einstein Combines CRM Data, AI and Guided Processes, Empowering Service Agents to Deliver Intelligent Recommendations, Instant Service and Seamless Experiences to Customers Salesforce , the global leader in CRM, announced the next generation of Service Cloud Einstein, combining the world's #1 CRM with guided processes and powerful artificial intelligence to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable…

Salesforce Introduces Service Cloud Einstein AI to Transform Customer Service Interaction

Meet Service Cloud Einstein, Salesforce’s latest offering. Conceived as the world’s first intelligent customer service platform, the introduction of Salesforce’s Service Cloud Einstein is an electrifying development for marketers who are perennially challenged to deliver proactive, personalized service to their customers. The intelligent customer service platform offers SMBs seamless opportunity across all marketing channels, enabling them to deliver services that are responsive, intuitive, personalized and smart. Most…

What Salesforce Does Best-“It Instills Confidence”: Salesforce Q1 Earning Update

Today, the leading CRM maker Salesforce has declared its Q1 Fiscal 2021 results. It earned $4.87 billion revenue– 30% higher YoY and reported first-quarter operating cash flow of $1.86 billion. This Salesforce Q1 earning update was never going to be just the monies. But, it’s much more beyond doing merely business… And, Salesforce demonstrated its leadership stance even as various businesses are struggling to maintain stability with their pace, people and projections. COVID-19 was always going to be the talking point of…

Ascend Technologies Launches Salesforce Partnership Extending Sales, Marketing And Operations

Remote workforce and back-to-office considerations a priority for mid-market and enterprise clients looking to keep engagement with clients active while navigating the new corporate work environment in the wake of the pandemic ASCEND TECHNOLOGIES LLC, a leading Midwest managed services provider founded on a commitment to using innovation and technology to enable business growth, today announced it has become a Salesforce Partner. Having worked with sales, marketing and operations leaders for more than a decade to…

Salesforce Positioned in the Leaders Quadrant of the Gartner’s 2020 Magic Quadrant for Multichannel Marketing Hubs

Salesforce, the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in its 2020 Magic Quadrant for Multichannel Marketing Hubs. Salesforce was evaluated for its Salesforce for Marketing Cloud. Marketing Technology News: Merkle Launches Rapid Audience Layer Solution for Retail Marketers "Today, people expect companies to speak to them with the right message, in the right tone, at the right time," said Adam Blitzer, EVP & GM, Marketing Cloud, Commerce Cloud and Community…

Anywhere365, the Leading Microsoft Teams Focused Cloud Contact Center Provider, Receives a Follow-on Investment of €20 Million From Existing…

Appoints Senior Microsoft Executive Will Blench to the Board of Directors and Hires Nasdaq-Experienced Finance Director Frans Koch as CFO to Accelerate Global Expansion Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. The follow-on investment brings total external funding to €60 million and the founder of Anywhere365, Gijs Geurts, will…

Genesys Virtual Xperience Shines Light on How Organizations are Successfully Overcoming Uncertainty by Leveraging the Cloud and AI

Free live digital event features contact center industry leaders sharing key insights on customer experience, cloud trends and challenges in today's environment Join Virtual Xperience presented by Genesys, the global leader in cloud customer experience and contact center solutions. The live digital event on May 20 and 21, features real experiences from AvMed, Homesite Insurance, Principal, SITA, TechStyle Fashion Group and Western Governors University. Attendees will learn how the cloud is helping these organizations…

Talkdesk Innovation Advances Customer Service Industry With Announcement of CX Cloud and Connections to Thousands of Opentalk 2020 Virtual…

Products #15 and #16 of Talkdesk 20-in-20 spotlights the company’s innovation DNA and ability to quickly deliver market-defining solutions Talkdesk delivers world’s first cloud-native, end-to-end solution for delivering great customer experiences with CX Cloud Talkdesk delivers first contact center integration platform as a service for custom app integrations in minutes via Talkdesk Connections Talkdesk CX Cloud consolidates all Talkdesk 20-in-20 product innovations into one seamless, end-to-end platform…

Avionos Offers Salesforce Development and Marketing Support Through New Avionos Operate Service

Avionos Operate gives clients 24x7 digital support with a team of Salesforce platform experts to accelerate business outcomes Avionos, which designs and implements digital commerce and marketing solutions, recently announced the launch of its new Avionos Operate service, a virtual, digital service offering that provides 24x7x365 support for Salesforce solutions development and integrated marketing operations. Avionos Operate ensures risk remediation, business continuity, stability, and growth for organizations, which is…