Banner Before Header

Version 4.1 Of Appinium’s All-In-One Salesforce App Gets Major Admin Updates

Salesforce users who want real-time sales enablement, marketing, learning, and customer-service data - all in one place - now have even more tools and functionality The only suite of native Salesforce marketing and sales-enablement apps designed to drive behavior by correlating data to results is getting a significant update. Version 4.1 adds tools that make it even easier for admins to create effective learning content, streamline scheduling, and manage teams more effectively. It also includes new video capabilities and…

Introducing Salesforce Anywhere: Technology Enabling the All-Digital, Work-From-Anywhere World

Now every organization can sell, service, market and collaborate from anywhere TRAILHEADX -- While companies, governments and organizations are slowly returning to their offices, the COVID-19 pandemic has changed the future of work forever. In fact, nearly 70 percent of people believe the pandemic will permanently change the nature of work and more than 50 percent say that flexible work locations are very important to them. An all-digital, work-from-anywhere world is becoming the new normal. That's why Salesforce, the…

Siemens and Salesforce Partner to Deliver the Future Experience for Safe Workplaces

Collaboration will support businesses' safe return to work and build smart, connected workplaces for the future Joint solutions, built on technology from Siemens and Salesforce, include a 'touchless office' and advanced contact tracing Salesforce and Siemens announced a strategic partnership to develop a new workplace technology suite that will support businesses globally to safely reopen and deliver the future experience for physical workplaces. The partnership will combine Salesforce's Work.com, powered by Customer…

Signal Vine Launches Signal Vine Messaging on Salesforce AppExchange

Users can now embed the power of Blended Messaging, an AI-powered, two-way SMS capability, to send, respond to or schedule messages Signal Vine, a leading provider of blended SMS communications with students across the education industry, announced it has launched Signal Vine Messaging on Salesforce AppExchange. Signal Vine Messaging, a complete text messaging app, allows customers to integrate Signal Vine into their Salesforce instance to message audiences directly. Marketing Technology News: Talkdesk Propels Palmer…

Salesforce Launches Government Cloud Plus, Achieves FedRAMP Provisional Authority to Operate

New certifications provide government agencies with stronger security and compliance controls Salesforce, the global leader in CRM, today announced Government Cloud Plus, a dedicated instance of Salesforce's industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, state, and local government customers, U.S. government contractors, and federally funded research and development centers. Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High…

Salesforce Commerce Cloud Named a Leader in B2C and B2B Commerce Suites Evaluations by Independent Research Firm

Salesforce, the global leader in CRM, announced that Forrester Research has positioned Salesforce Commerce Cloud as a leader in The Forrester Wave™: B2C Commerce Suites Q2 2020 report, and for the first time, also in The Forrester Wave™: B2B Commerce Suites Q2 2020 report. Salesforce B2C Commerce received the highest possible scores in the criteria of AI and machine learning, product vision and roadmap, supporting services, delivery and extensibility ecosystem, customers and customer acquisition, and product revenue.…

Salesforce Powers PenFed Credit Union’s Digital Financial Services and Member Experience Transformation

PenFed is leveraging Salesforce to provide even more digital conveniences to members during a time of increased demand for remote services Salesforce, the global leader in CRM, announced an expanded relationship with Pentagon Federal Credit Union (PenFed), the nation's second largest federal credit union, to transform its member platform and improve remote financial services amid the current pandemic. Marketing Technology News: TransFunnel Consulting Named HubSpot Advanced Implementation Certified PenFed has…

Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Center Innovations

Palmer Johnson Power Systems moves from an inflexible, on-premises system to Talkdesk CX Cloud for agility, scalability and deep Salesforce integration Scalability of Talkdesk CX Cloud crucial for Palmer Johnson Power Systems to support its rapidly expanding customer service operations Talkdesk cloud flexibility to adjust service levels, reduces costs and improves contact center efficiency Seamless integration with Salesforce unifies contact center and CRM database, reducing average handle time, caller wait time…

TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration

Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world's most iconic and disruptive brands and government agencies, today announced it has significantly strengthened its FedRAMP-authorized cloud contact…

Google Cloud and Telefónica Partner to Accelerate Digital Transformation for Spanish Businesses

Google Cloud announces plans to launch a cloud region in Spain that will leverage Telefonica’s Madrid region infrastructure with the highest international security and data protection standards To meet the growing technology needs of Spanish businesses, Google Cloud and Telefónica are announcing a new partnership to foster the country’s digital transformation and advance 5G mobile edge computing. As part of this agreement Google Cloud announces its plans to open a new cloud region in Spain that will leverage Telefonica’s …

Parks Associates: Subscription Model Dominates Consumer Entertainment Services, but Transactional Video is on the Rise

Parks Associates joins Vlocity, Salesforce, and Accenture for webinar on subscriber lifecycle management Parks Associates will join industry experts from Vlocity, Salesforce, and Accenture for the upcoming webinar discussion "Subscriber Lifecycle Management vs. Subscriber Billing" on June 11. The research firm's latest data from its Q1 2020 survey of 10,000 US broadband households shows overall video viewing grew by a dramatic 45% from Q3 2018 to Q1 2020, with a continued rise in transactional (TVOD) services. TVOD…

CloudMasonry And TaskRay Sign Partnership Agreement

Top Salesforce consulting firm CloudMasonry announced today that it has entered into a consulting partnership with TaskRay to implement its new COVID-19 compliance and facility management solution TaskRay Open CloudMasonry, a full-service provider of Salesforce consulting services, announced that it has entered into a partnership with TaskRay to provide implementation support for the newly launched COVID-19 compliance and facilities management solution TaskRay Open. TaskRay Open provides organizations of all sizes the…

Overground Cloud Services Announces the Acquisition of DecisionPoint Selling

Overground Cloud Services has announced today the acquisition of DecisionPoint Selling, one of the leading business process consulting firms in the nation. This acquisition allows OCS to offer a unified and process driven sales performance solution to its clients. The combined companies will operate under the Overground Cloud Services brand. Marketing Technology News: AT&T Selects Salesforce to Accelerate its Customer Experience Vision Augmenting Overground's traditional Salesforce CRM implementation services, the…

Encoding.Com Partners With Beamr to Provide Best-In-Class CABR Service in the Cloud

Encoding.com, the world’s most trusted cloud media processing service, has partnered with Beamr, the leading video technology and image science software company, to offer Beamr’s Content-Adaptive Bitrate (CABR) encoding and optimization technology to Encoding.com customers. The service will be added to Encoding.com’s broad and growing suite of microservices for powering high-volume file-based VOD workflows in the cloud. With traditional encoding techniques, high-resolution video such as 4K HDR requires tremendous amounts…

Synamedia and AWS Join Forces to Accelerate End-To-End Cloud TV Deployments

Astro and E-Vision are already running Synamedia's Infinite TV platform on AWS Synamedia, the world's largest independent video software provider, announced its collaboration with Amazon Web Services (AWS). By combining AWS's public cloud expertise with Synamedia's video software expertise, the two firms aim to accelerate the adoption of cloud TV services worldwide. Video service providers get to create and monetize compelling multi-screen video experiences using Synamedia's Infinite cloud TV platform and realize the…

CloudCommerce Powers through the Pandemic

In spite of the economic downturn, the Company is realizing increased revenue growth from its existing client base and adding new clients CloudCommerce, Inc., a leading provider of digital advertising solutions, announced that in spite of the economic downturn caused by the COVID-19 pandemic, the Company has recently increased revenue from its existing client base and added new clients within the past few weeks. Marketing Technology News: AT&T Selects Salesforce to Accelerate its Customer Experience Vision “As was the…

AT&T Selects Salesforce to Accelerate its Customer Experience Vision

AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. The announcement is part of AT&T’s broader transformation to accelerate momentum in wireless, 5G, fiber-fed broadband and software-delivered…

Snowflake Announces Next Phase of Partnership with Salesforce to Power Customers’ Business Transformations with Data

New technology innovations power customers with exceptional scale and access to data to drive business decisions Snowflake, the cloud data platform, announced the latest technology advancements from its partnership with Salesforce, the global leader in CRM, that will yield significant opportunities for joint customers. Native integrations between the two technologies will allow organizations to easily unify and analyze all data in Snowflake Cloud Data Platform and visualize it with business intelligence tools such as…

Snowflake Unveils the Data Cloud So Organizations Can Connect, Collaborate, and Deliver Value With Data

Snowflake also announces new product features for Snowflake Cloud Data Platform – the technology that enables the Data Cloud Snowflake, the cloud data platform, unveiled the Data Cloud – an ecosystem where thousands of Snowflake customers, partners, data providers, and data service providers can break down data silos, derive insights, and deliver value from rapidly growing data sets in secure, governed, compliant, and seamless ways. Snowflake also announced new product features for Snowflake Cloud Data platform – the…

Ariox Releases Lumino 2.1 – An Exciting One-Stop Scalable Integration Software as a Service (iSaaS)

Ariox announces the release of Lumino version 2.1, a user-managed, one-stop scalable integration solution. This innovative business tool includes dynamic data rules, integration prioritization, business intelligent (BI) analytics, and smart alert engine—for agile communication between any enterprise applications. "The economic turbulence of 2020 underscores the necessity for businesses to function with the highest levels of agility in all domains," says Mary Arnhart, President of Ariox. "Lumino radically transforms how…