Smarsh Expands and Enhances Support for Voice Compliance

Provides secure and easy archiving, search and play back of voice content from virtually any recording system, strengthening risk and compliance initiatives Smarsh, helping customers get ahead – and stay ahead – of the risk within their electronic communications, announced the expansion of support for voice content within both its Enterprise Archive and Professional Archive platforms. Customers can now search, supervise, and play back voice content from virtually any telephony system, voice-enabled application or media…

Are You Confident About Distinguishing Between a Computer-Generated Voice and Human Voice?

Despite the growing presence of deepfake voice fraud, Americans believe that they can to detect a CG-voice pretending to be a human voice.; Research by ID R&D published as biometric firm prepares to demo voice anti-spoofing solutions at CES  Despite the growing presence and impact of deepfake voice fraud, more than one-third of Americans were confident that they would be able to detect a computer-generated voice pretending to be a human voice (36%), according to new survey results released today by ID R&D. Just 30%…

The Phantom of the Opera Elevates its Audience Experience with the First Voice Skill for Broadway

Broadway's Longest-Running Musical, the Phantom of the Opera, Partners with Broadw.Ai to Create a Seamless, Unique Guest Experience, in Collaboration with Telecharge and Amazon Broadw.ai, the leading AI platform solution for Broadway shows, announced today that The Phantom of the Opera, the longest-running musical in Broadway history, has launched a new skill for Amazon Alexa, providing fans a new, voice-forward way to engage with the Broadway production. For the first time, through an integration with Amazon Pay and…

Contexta360 Research Finds Speech Analytics Is Not yet Reaching Full Potential in UK Contact Centres

Fewer Than Half Are Using Artificial Intelligence and Real-Time Automation and Analytics Features Contexta360, a leading speech analytics, AI and conversational computing company, released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%)…

Chorus.ai Wins 2019 Aragon Research Innovation Award for Conversational AI

Vendors Are Selected for Innovation Awards Based on the Core Innovation of Their Product or Service Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, has been named a winner of the 2019 Aragon Research Innovation Award for Conversational AI. Built to help revenue teams exceed their goals, new hires to ramp faster, leaders to become better coaches, and everyone in the organization to collaborate around the voice of the customer, Chorus.ai enables informed strategic decisions that help…

Nearly Two in Five Irish Adults Have Not Updated Their Main Password in the Last 12 Months – OneLogin Research

Research published by OneLogin as it opens its new Dublin office and creates 30 new roles Nearly two in five Irish adults (39 percent) haven't updated their main password in the last 12 months, according to new research. The research, published by OneLogin, a global leader in identity and access management, finds that 20% of Irish adults haven't updated their passwords in over two years and a further five percent can't recall the last time they updated their passwords. The research was commissioned to mark the…

Be Human: Surprising New Ways to Get Content Sites, eCommerce Stores and Blogs Found in Search Results

Help for Owners of Content Websites, Online Stores and Professional Bloggers Everyone knows search draws way more traffic than social media and paid ads. Getting found by Google is a profitable way to grow traffic and sales. Before pages are ranked though, search engines have to first find them. It used to take months, sometimes years, to get a site's content found by Google and major search engines. Even so, only a small percentage of internet content ends up indexed by Google. With a little help from eCommerce SaaS…

Voice Technology: What It Means for Digital Marketers

As the field of Digital Marketing is constantly evolving, emerging technologies can have a powerful impact on the industry. Voice technology seems poised to become the next great disruptor, but there’s still a lot of discussion around how Voice technology will affect the various Digital Marketing platforms and to what extent. The State of Voice Technology Recently, Campaign Monitor surveyed more than 400 people on the ways they use Voice technology and found that the adoption of it is growing, with 78% of respondents…

New Research Finds Consumers Are 35x More Likely To Open Mobile Messages Than Emails

Consumers welcome many types of personalized mobile messages from businesses, and they are 35x more likely to open mobile messages than emails, reports a new global study from Sinch. Despite this, businesses have been slow to provide the type of high-value, real-time messaging that consumers prefer most. The Sinch Mobile Consumer Engagement 2020 report uncovers a clear “opportunity gap” between how consumers use messaging today, versus how they would like to use it. For example, 62% of consumers would like to confirm…

Serviceaide Introduces Voice Recognition to Its Multi-Channel, AI-Powered Luma Virtual Agent for Service Management

Voice Extends the Power of Luma Virtual Agent to Seamlessly Engage End-Users and Customers Across Their Channels of Choice to Deliver Automated 24×7 Service and Support Serviceaide, Inc., a global provider of enterprise service management solutions, announced Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise end-users. Luma IVR extends…

Business Leaders May Recognize the Importance of Using Voice Data for AI but Many Lack AI-Ready Audio Data

There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and the benefits of adopting a future-facing AI strategy extremely appealing to organizations looking to outperform competitors through Digital Transformation. Despite this, many organizations are not in a position to fully utilize the AI and Analytics tools they have at their disposable which are ultimately only as powerful as the data that fuels them. Voice data is the…

More Than Half of Consumers Want to Use Voice Assistants for Healthcare According to New Report from Voicebot and Orbita

 Orbita, Inc., provider of healthcare's most powerful conversational AI platform, announced the release of the Voice Assistant Consumer Adoption Report for Healthcare 2019. To develop this report, Orbita sponsored independent research by Voicebot.ai, the leading online publication and research source dedicated to voice and AI technologies. Based on a survey of 1,004 U.S. adults, the report includes these key highlights: Orbita's newest platform features provide enterprise-grade, end-to-end…

Emotibot Technologies Raised $45 Million in a Series B+ Round, Launched AI Contact Center with Full-Duplex Voice Conversational AI

Pioneer the Emotional AI Innovation with Total Solutions Emotibot announced the completion of the $45 million series B+ financing on its four-year establishment. This round was co-led by an important strategic partner and V FUND and Lingfeng Capital, followed by Keywise Capital, Zhong An Asset Management, Trend Investment, Puhua Capital, and VIA Capital. Before founding Emotibot, Kenny Chien, who believes in emotional intelligence prevails artificial intelligence, has the ambition to develop a sociable…

90 Percent Of Gen Z Tired Of How Negative And Divided Our Country Is Around Important Issues, According To Research By Porter Novelli/Cone

Marked increases in Gen Z's belief companies must address hot-button issues like gun control and LGBTQ+ rights Nearly nine-in-10 (87%) of Gen Zers are worried for the environment and the planet, according to the 2019 Porter Novelli/Cone Gen Z Purpose Study. The study, surveying Americans ages 14-22, examines this emerging generation's expectations of and attitudes toward company involvement in social and environmental issues – and the actions they are willing to take to positively impact topics they care about. "The…

Rival Technologies named Outstanding Disruptive Start-up at Next Gen Market Research Disruptive Innovation Awards

Vancouver-Based Start-Up Recognized During 2019 IA Corporate Researchers Conference for Its Transformative End to End Market Research Insight Platform Rival Technologies was named “Outstanding Disruptive Start-Up” at the 2019 Next Gen Market Research Disruptive Innovation Awards for its work in transforming traditional market research with its end-to-end insight platform Chat Lab. The award, presented at the 2019 IA Corporate Researchers Conference (CRC) in Orlando, Florida, honors a start-up that is disrupting…

Satisfi Labs Receives Investment from the Google Assistant Investment Program to Grow Conversational AI Voice Capabilities

Satisfi Labs’ Knowledge Management Platform Receives Investment from the Google Assistant for Growth of Google Actions and to Support the Voice Ecosystem Satisfi Labs, the leading AI-powered Knowledge Management Platform, announced their investment from the Google Assistant Investment Program. The new investment from Google will give Satisfi Labs the ability to expand its voice capabilities to support Google Actions for the Google Assistant. Satisfi Labs’ conversational AI capabilities broaden the Assistant’s reach into…

New Global Research from Accenture Interactive Urges CMOs to Put People Before Data Collection to Deliver a Better Digital Advertising…

Nearly 69% of Consumers Would Stop Doing Business with a Brand If Data Usage Became Too Invasive New global research released by Accenture Interactive offers guidance to chief marketing officers (CMOs) on strategies to use data respectfully and responsibly at a time when a majority of consumers (69%) would not do business with a brand if their data usage was invasive. As the industry celebrates the 25th anniversary of what has been celebrated as one of the first digital banner advertisements and as digital advertising…

Unlock the Meaning Behind Product Ratings and Reviews with Bazaarvoice Insights and Reports

New solutions provide actionable recommendations, powerful reporting to help brands and retailers understand what consumers are saying about their products Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, announced new Insights and Reports applications. These new solutions are designed to help brands and retailers better interpret and take action upon customer feedback gleaned from customer ratings, reviews, and questions. With pre-built and customizable reporting tools…

Olo to Enable Brand Direct Food Ordering from Google Search, Google Maps and the Google Assistant

Integration allows restaurant brands to access direct traffic from Google’s platforms Olo, the leading digital food ordering platform for the restaurant industry, announced that it is working together with Google to enable customers to order directly from restaurant brands across Google Search, Maps and the Google Assistant. The integration allows Olo’s network of more than 70,000 restaurant brand locations to be enabled on Google’s platforms so that consumers can order directly on Google from Search and Maps. Users can…

Vonage Research Reveals IVR Horror Costs Businesses £130 Per Customer Each Year

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether Vonage, a global business cloud communications leader, published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR) – losing that company £130 per customer every year. The 2019 Vonage IVR survey,…