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Cision Enhances Support For Global Communications Cloud

New Cision Communications Cloud Features Via Machine Learning Include Improved Sentiment And Enhanced Localization Cision Ltd, a leading global provider of earned media software for marketing communication professionals and public relations services. The software at Cision’s allows users to identify the right influencers, craft and distribute meaningful stories and measure impacting insights. Cision announced improvements in the Cision Communication Cloud user interface. The latest improvements include identification…

Radius8 Welcomer for SAP Commerce Cloud Now Available for Online Purchase On SAP App Center

Radius8’s Welcomer solution integrates with SAP Commerce Cloud to deliver hyper-localized digital commerce experiences for businesses using SAP solutions Radius8, Inc. announced that its Welcomer solution for SAP Commerce Cloud is now available for online purchase on SAP App Center, the digital marketplace for SAP partner offerings. Radius8 Welcomer integrates with SAP Commerce Cloud to streamline deployment of localized experiences for businesses using SAP solutions. Today, the e-commerce experience is the same no…

AVCtechnologies Announces Agreement To Buy Ribbon’s Kandy Communications Business

Kandy acquisition adds industry-leading proprietary, multi-tenant cloud communications platform Combination creates a comprehensive suite of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) capabilities American Virtual Cloud Technologies, Inc. and Ribbon Communications Inc.  announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly…

Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability

Kingspan Water & Energy Limited Deploys 8x8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8x8 X Series to support their global growth and streamline the employee and customer experience. Founded in 1965 and headquartered in Ireland, Kingspan has grown…

Google Cloud Partners with Best Buy to Deliver Improved Customer Experience

Best Buy leverages Google Cloud's enterprise data platform and analytics to unify its data sources and develop new products and services Google Cloud and Best Buy announced the expansion of their partnership via a new, multi-year agreement that names Google Cloud as the cloud provider for Best Buy's Enterprise Data Platform. With operations across the United States, Canada, and Mexico, Best Buy will leverage Google Cloud's best-in-class cloud infrastructure and analytics services to power a data-driven retail strategy to…

Fuze Enhances Enterprise Communications With New Patent

Patent empowers users with seamless voice and video calling for improved communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for selecting routes through a network, enabling seamless voice and video communication between Fuze users to deliver an optimized customer experience. Marketing Technology News: Alfresco Ranked a Leader in Independent Content Management Market Analysis The U.S. Patent and Trademark Office (USPTO)…

TMC Names Broadvoice a 2020 Communications Solutions Products of the Year Award Winner

Broadvoice b-hive UCaaS Platform Recognized for Exceptional Innovation Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced that TMC, a global, integrated media company, has named the Broadvoice b-hive unified communications as a service (UCaaS) platform as a winner of the 2020 Communications Solutions Products of the Year Award. Broadvoice b-hive brings together powerful cloud PBX, UC and collaboration features with cloud call center in…

TechBytes with Adrian Johnston, SVP of Cloud Applications, Japan and Asia at Oracle

Hi Adrian, please tell us about your role and the journey at Oracle. I am the Senior Vice President of Cloud Applications for Oracle in Japan and Asia Pacific, and I lead the business for Oracle’s Cloud offerings in the apps space. I first joined Oracle in 2002 as Vice President of Applications and Product Operations for Asia Pacific before taking on several other positions, including Vice President of the Applications Midmarket business unit. How is the SaaS market in the APAC region different from North America and…

Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while ensuring the safety of their employees through cloud-based remote workforce technology Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. The UK National Health Service (NHS) launched a…

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys deepens partnership with Microsoft to help enterprise contact centers improve employee and customer experiences Genesys, a global leader in cloud customer experience and contact center solutions, has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud™, the all-in-one solution and one of the world's leading public cloud contact center platforms, are now fully integrated, giving employees a more connected, intuitive and productive experience. As a result, contact…

Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years

Twilio, the leading cloud communications platform, announced the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies. To better understand the magnitude of COVID-19 and the lasting effect it will have on business and customer engagement, Twilio surveyed over 2,500 enterprise decision makers globally to gauge the effect on their company’s digital transformation and communication roadmap. The COVID-19 Digital Engagement Report is a snapshot of how…

Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance

Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and…

Google Cloud Demonstrates Enterprise Customer Momentum at Next ’20: OnAir

Deutsche Bank, Goldman Sachs, Lowe's, Renault, Verizon, and many other leading global brands showcase how they are building and innovating with Google Cloud Google Cloud demonstrated the success of its go-to-market strategy, highlighting several new customer wins, interviews, and Q&As at Google Cloud Next '20: OnAir—the company's virtual event that kicked off. Marketing Technology News: Aternity Names Fernando Castanheira CIO Companies around the world are turning to Google Cloud to help them digitally…

UnityBPO Elevates Customer Experiences With Genesys Cloud

Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. To achieve that goal, UnityBPO recently deployed Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, to modernize the experience it delivers and blend customer…

Frontline Communications and Operations Platform Beekeeper Closes $10 Million Series B Extension

“Beekeeper is setting the standard for how the modern frontline workforce operates and communicates” investors say. Beekeeper - the first communication and operations platform designed specifically for frontline workers - announced a $10 million extension on their series B round. The extension brings the round’s total to $60 million. The extension was led by Chicago-based Energize Ventures, with investment from HighSage Ventures, SwissCanto, Thayer, Swisscom, Investiere, Alpana Ventures, and Swiss Post. Marketing…

IPFone Leverages Ribbon’s Intelligent Edge Portfolio to Deliver Best-in-Class Communications Services During COVID-19 Pandemic

Ribbon's EdgeMarc 2900 solution offers IPFone customers enhanced security, service assurance and site survivability Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that IPFone, a provider of cloud-based business unified communications and telephony services, is leveraging Ribbon's Intelligent Edge portfolio to ensure that its customers could seamlessly work from home during the onset…

ReadSpeaker Merges Licensing and Cloud Businesses

Union delivers more comprehensive suite of voice-enablement solutions as demand for digital voice soars ReadSpeaker, the most trusted, independent digital voice partner for global businesses, announced the merger of its licensing business, ReadSpeaker USA Inc., with its cloud-based business, ReadSpeaker LLC. By bringing these two businesses together, ReadSpeaker now offers organizations the most comprehensive, flexible voice-enablement platform. Through this suite of services, developers and voice user interface (VUI)…

Intelisys Partners With Bright Pattern To Provide Innovative AI-Powered Omnichannel Cloud Contact Center Software

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…

DocuSign Continues Agreement Cloud Expansion With Liveoak Technologies Acquisition

Deal to accelerate delivery of solutions for remote online notary and other “assisted agreements” Amid increasing demand for solutions that enable the remote completion of agreements that traditionally required in-person contact, DocuSign announced its acquisition of Austin-based startup, Liveoak Technologies, for $38 million in an all-stock transaction. The news builds on the companies’ existing partnership, where DocuSign eSignature is integrated with Liveoak’s secure agreement-collaboration platform. Liveoak uses…

Avaya Cloud Office UCaaS Solution Now Available in Australia, Canada, and the UK

Avaya Holdings Corp. and RingCentral Inc. announced the global expansion and general availability of Avaya Cloud Office by RingCentral in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Avaya Cloud Office is experiencing rapid global customer adoption, enhancing the way organizations communicate with customers, partners and with colleagues through an all-in-one solution that delivers seamless…