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8×8 Launches Open Communications Platform to Deliver and Scale Work-from-Anywhere Enterprise Communications for Organizations Worldwide

New CPaaS, Enterprise-Grade Telephony for Microsoft Teams, Performance Monitoring and End-to-End Interaction AI Capabilities on a Single Open Platform Provides Security, Scalability and Extensibility to Strengthen Business Responsiveness and Resilience 8x8, Inc., a leading integrated cloud communications platform, launched the 8x8 Open Communications PlatformTM, the industry’s most complete portfolio of work-from-anywhere enterprise communications. 8x8 uniquely brings together the essential elements required in an…

SmartIQ to Digitally Transform the Forms Process as Latest Addition to Smart Communications Customer Conversations Management Platform

Smart CommunicationsTM, the only provider of a customer conversations management platform, today announces the launch of SmartIQTM. Evolving from the Intelledox product, which Smart Communications acquired in July 2019, SmartIQ is uniquely capable of transforming traditional forms-based processes into intelligent, conversational user experiences that improve the customer experience (CX) while also streamlining internal systems, managing risk and reducing demand for support services. Marketing Technology News: Grammarly…

Purely CRM Works With Maint S.A. In Ecuador On Large Microsoft Dynamics 365 Cloud Migration

Purely CRM has completed a project for Maint S.A., a leading Microsoft partner for system integrations in Ecuador. With the combined expertise and custom software of Purely CRM, together they were successful in migrating an on-premise Microsoft Dynamics 365 Customer Engagement system to the cloud, in the Financial Services Sector. Maint have a large client base locally in Ecuador and with that, a deep knowledge in Microsoft Dynamics 365. Because of their client’s amount of data needing to be migrated to the cloud data…

Nectar Awarded for Excellence in Managing Communications Networks, Customer Experience and Channel Success

Company’s fifth award win for its Nectar 10 solution Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that Nectar 10 has been recognized for the fifth time in the past year, with its most recent win being the 2019 Unified Communications TMC Labs Innovation Award. Additionally, Nectar executives Ken Archer and Cathy Rowell have been recognized by CRN’s Channel Chiefs…

Latest Version of the Optanix Platform Delivers New Capabilities for Unified Communications and Contact Center Deployments

New solution-specific features combine with core platform functionality to drive uptime and performance for real-time communications solutions Optanix, the leader in intelligent business service assurance, today announced version 6.0 of the Optanix Platform. This release features new capabilities for contact center, unified communications and data networks. Among the new solution-specific features included in Optanix Platform version 6.0 are the following: Expanded support for the latest versions of Cisco Unified…

Serenova Announces Referral Partnership With Fuze To Deliver Unified Cloud Contact Center Solutions For Large Global Enterprises

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving more than 10,000 customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution…

Encoding.Com Partners With Beamr to Provide Best-In-Class CABR Service in the Cloud

Encoding.com, the world’s most trusted cloud media processing service, has partnered with Beamr, the leading video technology and image science software company, to offer Beamr’s Content-Adaptive Bitrate (CABR) encoding and optimization technology to Encoding.com customers. The service will be added to Encoding.com’s broad and growing suite of microservices for powering high-volume file-based VOD workflows in the cloud. With traditional encoding techniques, high-resolution video such as 4K HDR requires tremendous amounts…

Elixir Technologies Corporation is recognized as a 2020 Gartner Peer Insights Customers’ Choice for Customer Communications Management

Elixir Technologies Corporation, a leading provider of Customer Communications Management solutions, announced that they have been designated a Customers’ Choice vendor in the April 2020 Gartner Peer Insights ‘Voice of the Customer’: Customer Communications Management report. Gartner defines Customer Communications Management as “both a strategy and a market fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications.” Marketing Technology News: Payment…

Cloud9 Completes $17.5 Million Series B Funding Round Led by Strategic Investment from UBS

Support by global banking powerhouses highlights demand for 'virtual trading floor' tools to ensure workflow efficiency during COVID-19 Cloud9 Technologies ("Cloud9"), a leader in cloud-based communications, has completed a $17.5 million Series B funding round led by a strategic investment from UBS, with participation from existing investors including J.P. Morgan and Barclays.  Agility, mobility, and resilience have come into sharp focus at financial institutions, accelerating demand for flexible remote working tools on…

OpenText Recognized as Overall Leader in 2020 Aspire Customer Communications Management Leaderboard

OpenText is shaping the CCM market with strong cloud vision, focus on AI, and product innovations OpenText announced it has been recognized as an overall Leader in the 2020 Aspire Customer Communications Management (CCM) Leaderboard™ for the third year in a row. Positioned as an overall leader in the CCM market, OpenText Exstream is also recognized as a leader in Communications Composition, Business Automation and Omni-Channel Orchestration. The Aspire Leaderboard is an interactive tool that visualizes and ranks…

Accedian, New Context, and Savari Provide Assured and Secured Communications Foundation for Next Generation of Smart Infrastructure

Accedian, a leader in performance analytics, cybersecurity threat detection, and end user experience solutions, New Context, a leader in digital transformation for infrastructure security, and Savari, the pioneer of vehicle-to-everything (V2X) communications technology for smart infrastructure, today announced a strategic partnership to foster and promote economic security and prosperity for next-generation smart infrastructure. This alliance is mobilized to connect countless sensors, applications, autonomous cars, and…

Twilio To Power Communications For New York City’s Contact Tracing Initiative

Twilio, the leading cloud communications platform, announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program. Marketing Technology News: APCOA and HERE To Partner on Joint Digital Parking Initiative “Throughout this pandemic, the…

Anywhere365, the Leading Microsoft Teams Focused Cloud Contact Center Provider, Receives a Follow-on Investment of €20 Million From Existing…

Appoints Senior Microsoft Executive Will Blench to the Board of Directors and Hires Nasdaq-Experienced Finance Director Frans Koch as CFO to Accelerate Global Expansion Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. The follow-on investment brings total external funding to €60 million and the founder of Anywhere365, Gijs Geurts, will…

Automation Anywhere’s Industry-leading Cloud-native RPA Platform Available on Amazon Web Services in India

Industry's only cloud-native and web-based RPA platform now on AWS across India Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced general availability of its industry's first and only cloud-native, web-based digital workforce platform on Amazon Web Services (AWS) across India. Enterprise A2019 on AWS combines RPA, artificial intelligence, machine learning, and analytics to empower customers and governments across the region to improve end-to-end business efficiencies. Automation…

Smart Communications Named a Leader in Customer Communications Management by Aspire

For Second Year, Company Receives Highest Score for Strategic Direction  Smart Communications, the only provider of a cloud-based, next-generation customer communications management (CCM) platform, today announced it has been ranked as a Leader in multiple categories in the Aspire Leaderboard. In addition to being named a Leader in CCM, the company also received the highest score for Strategic Direction. Aspire also recognized Smart Communications’ leadership in Communication Composition, Business Automation and…

Hyland Offers Free Subscription to Cloud-based Sharing and Collaboration Tool

ShareBase supports remote work by providing secure access to information for internal and external users Hyland, a leading content services provider for organizations across the globe, is offering a free subscription to ShareBase for all organizations to enable remote work during COVID-19. The offer is available for any organization seeking technology to support work-from-home policies by keeping users connected, content accessible and critical processes moving forward. Leveraging ShareBase, organizations gain a simple…

Automation Anywhere Advances its Industry-Leading Cloud-Native and Web-Based RPA Platform with SaaS Solutions to Combat COVID-19

Enterprise A2019 gaining strong momentum with over 200,000 users on the platform New, flexible SaaS packages are up and running in minutes to enable return-to-work and business continuity Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the availability of RPA software-as-a-service (SaaS) offerings for its industry-leading cloud-native, web-based digital workforce platform, creating a springboard for all organizations to adopt cloud intelligent automation in a return-to-office or…

Oracle Cloud, Engineered Systems and Hardware Now Available through BIAS GSA Schedule

BIAS Corporation, a leading IT Services company and award-winning member of Oracle PartnerNetwork (OPN), today announced it has added Oracle Cloud Infrastructure (IaaS), Oracle Cloud Applications (SaaS), Oracle Construction & Engineering Cloud Services, and Engineered Systems and Hardware (including Servers and Storage software) to its GSA IT Schedule contract. This addition to BIAS's GSA schedule provides federal agencies, as well as other qualified agencies and participating organizations, streamlined access to Oracle…

Zaxby’s Queues up Curated SoundCloud Playlist of Ambient Restaurant Noise

Fast-casual chicken favorite creates experiential dine-in audio for home-bound fans Zaxby's, the fast-casual restaurant known for its chicken fingers, wings and signature sauces, has uploaded a custom collection of ambient restaurant sounds to SoundCloud, the world's largest open audio platform. The idea behind the playlist, which features five tracks dedicated to popular restaurant dayparts, is to bring Zaxby's particular dine-in experience to brand fans with sounds unique to Zaxby's. The soundtrack can be played at home…