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MATRIXX Announces Digital Transformation Assessment with Amazon Web Services to Help Communications Service Providers Monetize 5G

Assessment includes workshops to identify operator’s 5G transformation and enablement challenges, opportunities and cultural considerations MATRIXX Software, a member of the Amazon Web Services (AWS) Partner Network (APN), announced it is working with AWS to offer a Digital Transformation Assessment. The assessment includes a jumpstart workshop designed to help Communications Service Providers (CSPs) accelerate their digital journey, including the monetization of 5G services and improved customer experience. Marketing…

MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action

With its products for Emotion Recognition, Intention Analysis and Voice of the Customer analysis, MeaningCloud provides the most complete offering in deep text analytics to level up your customer insights MeaningCloud, a leading company in text analytics and deep semantic analysis, has incorporated new products to its offering for unstructured customer feedback analysis. Marketing Technology News: Cognicion Picks SecureReview to Implement Secure Work From Home Document Review Platform Becoming a customer-focused company…

Organizations Worldwide Adjust to the ‘New Normal’ of Remote Working with Help from Mitel and Google Cloud

Global surge in demand for Mitel’s teleworking licenses up tenfold with collaboration tool usage up more than 500 percent across businesses of all sizes and industries Partnership with Google Cloud delivers higher levels of security, reliability and compliance for cloud communications. Businesses, hospitals, schools and public service agencies leverage enterprise-class communications to work from anywhere as they adapt to the impact of COVID-19. Free usage of Mitel’s cloud business communications system, MiCloud…

Method Communications Bolsters Global Enterprise Tech Practice

EVP, VP hires in New York and SF add expertise across enterprise technology, including cloud, artificial intelligence, cybersecurity, analytics and mobile Global tech PR firm Method Communications has bolstered its breadth of expertise in enterprise technology by hiring Executive Vice President Adrian Eyre, an experienced agency leader with previous roles at Edelman, Ogilvy Public Relations and Waggener Edstrom, and Josh Lefkowitz and Ruben Simpliciano as vice presidents. Eyre joins Method's San Francisco office, leading…

Nomidio Launches PII Cloud to Enable Transition to Self-Sovereign Identity

Identity-as-a-Service live in Amazon marketplace so companies can authenticate customers without GDPR risk Proving who you are is a frustrating experience that forces consumers to remember multiple passwords and to store their Personally Identifiable Information (PII) with tens or even hundreds of different organisations.   For businesses, storing PII is a significant GDPR compliance risk, representing as much as 4% of global turnover, should they suffer a breach. Nomidio is on a mission to change all this with the launch…

Ribbon Offers IBM Clients Free Unified Communication as a Service and Collaboration Rooms on IBM Public Cloud

Ribbon enables organizations to continue to support their customers with a full suite of communications and collaboration tools hosted on the IBM public cloud Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that it is delivering free cloud-based Unified Communications and Collaboration (UC&C) technology on the IBM public cloud to support IBM enterprise clients' remote staff. The …

Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak

Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services and Treatment Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, rolled out its Business Continuity Bundle, a toolkit created to help brands manage their Google presence and leverage social media for urgent outreach and response during times…

Applications of Unified Communications

Whenever companies consider services to improve team collaboration, Unified Communications always enters the discussion. As technology is continuously developing, we have entered an era where work is no longer limited to a workstation, telephone, or computer screen. Professionals can share their skills and open new doors over the globe which is possible only with the correct gadgets, and a Cloud connection.  Now that a large portion of the world’s population is all set to work remotely by 2020, and many different…

Clevertouch Releases Momentum Software for Salesforce Marketing Cloud to Revolutionise Email Workflow

New software enables regional marketers to build, amend and approve emails in a single, controlled environment with no HTML or coding skills required Clevertouch Marketing, Europe’s most respected Marketing Technology consulting and service provider, announced the launch of Momentum for Salesforce Marketing Cloud, a simplification and workflow SaaS that drives up usability, adoption and satisfaction, removing technical bottlenecks in the process. Momentum for Salesforce Marketing Cloud is ideal for all users of the…

CitNOW Drives Business Transformation with Vonage Communications Solutions

Vonage, a global business cloud communications leader, announced that CitNOW has implemented its fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion. Established in 2008, CitNOW is a UK-based automotive digital communication industry specialist, providing app-based video and imaging solutions that create a more transparent and easy car buying and owning experience. CitNOW selected Vonage’s communications solutions to enhance internal…

OpenText Announces new Cloud Editions (CE) for the Resilient Organization

OpenText Cloud Editions (CE) focuses on enabling remote work, end-point data and threat protection, digital experiences, digital supply chains and rapid migration to the Cloud OpenText announced its most comprehensive cloud update, with the delivery of OpenText Cloud Editions (CE) 20.2. This release provides a strengthened information infrastructure, empowering organizations to quickly respond and adapt to a business climate defined by new ways to work. OpenText Cloud Editions (CE) 20.2 offers flexible cloud-deployment…

Ribbon’s Enhanced SBC SWe Lite Includes Several New Features for Microsoft Teams Voice Calling from the Azure Cloud

New enhancements include a Quick Launch Wizard from the Microsoft Azure Marketplace, support for SILK high-quality voice services, Azure-based media bypass, and enhanced emergency calling for Microsoft Phone System Direct Routing clients Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that it has made several enhancements to its Session Border Controller Software Edition (SBC SWe) Lite…

Mavenir Cloud-Native RCS Solution Launches as Part of Rakuten Mobile Communication Platform, Rakuten Link

Next-Generation Voice and Messaging Delivered Mavenir, the industry's only end-to-end cloud-native network software provider for Communications Service Providers, announced that it has successfully deployed its next-generation voice and messaging solution as part of Rakuten Mobile’s communication app, Rakuten Link. Rakuten Link is a communication platform based on the GSMA RCS (Rich Communication Services) standards. Unlike other OTT (Over the Top) messaging apps where communication is limited to between app users,…

Crunch Selects Vonage to Transform Business Communications

Vonage, a global business cloud communications leader, today announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Crunch Selects Vonage to Transform Business Communications With more than 10,500 clients, Crunch provides unlimited accountancy support for sole traders, freelancers, contractors, small businesses and startups. Following a market…

Avaya OneCloud ReadyNow Wins Accolade as the Quickest Path to Cloud for Large Enterprises

Providing a Dedicated, Secure Infrastructure That is Highly Configurable, Flexible and Scalable, Avaya’s Private Cloud Offer Receives Unified Communications Excellence Award from TMC Global Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud ReadyNow private cloud solution has been recognized with a Unified Communications Excellence Award by TMC, a global, integrated media company. The award honors companies who have developed…

UJET Announces Salesforce Sales Cloud Integration

Integration Extends UJET’s Ability to Support Both the Pre and Post Sale Customer Journey UJET Inc., a leading provider of customer support communications and solutions, today announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. UJET’s Sales Cloud integration empowers sales teams…

Brightcove Launches New Mobile App to Streamline Employee Communications via Video

Brightcove Engage is a video management and publishing app that is optimized for rapid and secure video sharing across the global workforce Brightcove Inc., the leading provider of cloud services for video, announced Brightcove Engage™, a purpose-built application developed for internal communications professionals to inform employees using the most powerful and effective means of communication ever created: mobile video. With templates for quickly organizing content, analytics for monitoring engagement, and…

CG Life Acquires Philadelphia-Based Strategic Communications Agency McDAY

Agency’s 2nd Acquisition in 2020 Adds Pharma Expertise, East Coast Presence CG Life, an integrated marketing and communications agency focused on life science and healthcare, has acquired McDAY, a strategic marketing communications agency located in Philadelphia. CG Life made this acquisition following a standing, informal strategic relationship between the firms in order to expand its strategic communications expertise in the pharmaceutical and fine chemicals markets. This is the second acquisition CG Life has completed…

Use of Qumu Cloud Spikes as Enterprises Transition to Video Communication in Response to COVID-19 Restrictions

Usage of Leading Video Platform Up More than 30x in Peak Times, as Organizations Rush to Replace In-Person Internal and External Communication with Video Qumu, the leading provider of Enterprise Video as a Service (EVaaS) technology for the intelligent enterprise, revealed the use of its cloud-based enterprise video solution is up over 30x from normal levels during peak business hours. This increased usage is a result of the company’s Global 2000 customer base mobilizing to support thousands—and in many cases tens of…

Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available, to Meet Growing Global Need to Work, Meet and Collaborate From…

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, announced general availability of the highly anticipated Avaya Cloud Office by RingCentral solution. Marketing Technology News: MatchCraft’s CEO Wins the Localogy Excellence Category Builder Award Avaya Cloud Office enhances the way organizations communicate with customers, partners and…