Vodafone Business and RingCentral Announce Strategic Partnership to Deliver New Cloud-based Communications Services

Next-generation services will support better collaboration and communication for businesses of all sizes across multiple countries, including the UK, Germany, Spain, and Italy Vodafone Business and RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, announced a strategic partnership that seeks to transform business communications and collaboration. Together the companies will create a new co-branded, cloud-based service that will be the lead Unified…

Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Thrive in an All-Digital, Work-from-Anywhere World

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. With COVID-19, contact centers are dealing with a huge…

AODocs Unveils Next Generation of Modern Cloud-Native Content Services Platform

AODocs, one of the fastest-growing content services platform providers, announced the latest edition of its platform that features enhanced support for enterprise-scale deployments, improved low code configuration capabilities, and updated interfaces for administrators and users. AODocs introduces new features in release 54 its platform that further supports global enterprises by allowing for discrete management of local AODocs domains for specific countries and departments, even if they all share the same Google Workspace…

BIO-key Launches PortalGuard IDaaS Cloud Authentication Solution, Enabling Secure and Flexible Identity & Access Management

Delivering Greater Value, Security, & Scale to Customers & Partners BIO-key International, Inc., an innovative provider of identity and access management (IAM) solutions powered by biometrics, announced the launch of PortalGuard IDaaS, bringing the power of its award-winning PortalGuard identity and access management (IAM) platform to the cloud as a fully-hosted, scalable and secure identity-as-a-service (IDaaS) offering. PortalGuard IDaaS is operational, having already processed millions of authentication…

Questback Embraces Oracle Cloud to Widen Access to Leading Experience Management Platform

Questback, the enterprise experience management technology company, announced the availability of its solution on the Oracle Cloud. Questback is a powerful, yet easy-to-use solution that allows organizations to run decentralized feedback initiatives over the course of the employee, customer, and product journey. It is used by over 1,700 top brands in 27 countries, in 133 languages. As part of Questback's strategic move to the public cloud and focus on expanding its reach, Questback has been listed on the Oracle Cloud…

Ascent Cloud Announces Updates to LevelEleven Sales Performance Management Solution

Ascent Cloud announced it has updated its LevelEleven sales performance management solution on Salesforce AppExchange, providing customers with real-time insights into their data and news ways to engage with their teams whether working remote or in an office. Marketing Technology News: SAP Completes Acquisition of Emarsys With LevelEleven’s latest release, Conversion Insights makes it simple for sales leaders to use Performance Scorecards to inform and develop strategies for their teams. Additional enhancements help…

Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure

Red Box, a leading platform for voice, announces an extension of its relationship with Microsoft aligned to the launch of Conversa, Red Box’s enterprise voice platform. Red Box is already a Preferred Telephony Partner for conversation intelligence, part of Microsoft Dynamics 365 Sales and Customer Service. This latest development in the relationship delivers a unique capture layer for enterprise voice. It combines the power of Conversa audio processing in Microsoft Azure and Microsoft AI, with seamless support of both …

Criteo Integrates with Oracle Data Cloud

Criteo S.A., the global technology company powering the world's marketers with trusted and impactful advertising, announced an integration with Oracle Data Cloud to strengthen its existing brand safety offering. Criteo's AI Engine, a predictive bidding tool, is now integrated with Oracle Contextual Intelligence, a solution providing real-time content review and classification pre-bid to clients across brand-suitable categories. Marketing Technology News: Klaviyo Raises $200 Million in Series C Funding Brand safety…

Informatica Launches Comprehensive Data Governance Support for Snowflake Data Cloud

New Capabilities Enable Enterprise Customers to Efficiently Manage their Data in the Cloud Informatica, the enterprise cloud data management leader, announced the launch of the most comprehensive data governance solution for customers looking to govern data into the Snowflake Data Cloud, as well as new capabilities for Snowflake. As Snowflake's Data Lake Partner of the Year, Informatica supports all of Snowflake's core workloads – Data Engineering, Data Warehouse, Data Lakes, Data Science, Data Applications and Data…

NICE inContact Named a Cloud Contact Center Leader by Gartner

NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. This Gartner 2020 Magic Quadrant evaluates CCaaS providers that can serve customers around the globe. This is the first year the Magic Quadrant has evaluated vendors in one global report, assessing providers based on global execution and vision. This Magic Quadrant provides…

Panopto Expands Global Video Cloud, Launches New Data Center in Australia

Leading video management system provider expands global infrastructure in response to video usage growth by large enterprises and universities Panopto, the leading video management system provider for enterprise and higher education, announced it has launched a new data center in Sydney, Australia, offering a complete cloud-based video hosting option to enterprise businesses and universities in Australia and New Zealand. The new data center is in response to the accelerating global demand for video management capabilities…

Zixi Announces Partnership With Google Cloud

Zixi, an industry leader for enabling dependable, live broadcast-quality video over any IP, and award-winning architect of the Software-Defined Video Platform (SDVP), announced an alliance with Google Cloud that allows companies in the media, telecommunications, and entertainment verticals to deliver end-to-end broadcast-quality live video solutions over IP using Google Cloud. Marketing Technology News: Terminus Introduces Unified Platform Enhancements In an innovative collaboration with Google, the Zixi SDVP has been…

Medallia Collaborates With Oracle Cloud CX

Medallia, Inc, a global leader in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand. Seamless routing of real-time feedback from Medallia gives brands a deep understanding of which services are effective, satisfying, and driving customer loyalty, and which services are in need of improvement to increase customer retention. Marketing…

Infobip to Acquire OpenMarket, Creating a Leading Cloud Communications Player With Unparalleled Global Reach

Accelerates Infobip’s Path to More Than $1 Billion in Run Rate Revenue Infobip, a global cloud communications company, announces that it has entered into a definitive agreement with Amdocs Inc. to acquire OpenMarket, a leading provider of mobile messaging solutions to enterprises, for a gross cash amount of approximately $300 million. The transaction is expected to close following the receipt of customary regulatory approvals. This combination brings together two world-class companies to form a leading global player in…

Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

Revenue Cloud makes B2B buying fast, flexible, and simple for customers without sacrificing compliance and accuracy When COVID-19 hit, some business’ revenue cycles were immediately thrown into limbo — deals stalled as customers’ needs suddenly changed, sales channels were disrupted and forecasting data became unreliable. Other companies struggled to meet the increase in demand for their products that happened seemingly overnight. And while new challenges arose with the pandemic, the need to manage revenue didn’t change;…

Avaya Cloud Office UCaaS Solution Introduced in Five Additional Markets

Avaya and RingCentral Inc. announced that Avaya Cloud Office by RingCentral, the unified communications solution offering team messaging, video meetings, and cloud PBX is expanding availability to five of the largest economies in Europe in December – Austria, Belgium, Germany, Italy, and Spain. With the addition of these five new countries, Avaya Cloud Office has expanded its global market presence to 12 countries since its U.S. launch in March, with additional markets planned for 2021. Today’s announcement comes just…

Ubitus Introduces New Cloud Gaming Solution for Best-in-Class Experiences

With the streaming services settling in happily, it is now the gaming industry’s turn to gain a respectable space among cloud consumers. A range of online service providers and telecom firms are announcing their intentions to start their own services on the cloud gaming platform. These businesses, who have significant benefits in transforming the video game room, have a huge influence on the cloud gaming industry. In similar news, Ubitus, a cloud gaming technology leader has announced its latest Android Cloud gaming…

Zix Acquires Leading Cloud-Based Backup And Recovery Provider CloudAlly

Zix Corporation, a leading provider of cloud email security, productivity, and compliance solutions, has acquired privately-held CloudAlly Ltd., an industry leader in cloud-based data backup and recovery for business. Founded in 2011, Israel based CloudAlly is a pioneer of enterprise-grade, software-as-a-service (SaaS) cloud backup and recovery solutions. The company offers a robust suite of award-winning, ISO 27001 certified and GDPR/HIPAA compliant solutions for Microsoft Office 365, Google Workspace (formerly G Suite),…

Cloud Directory Platform Provider JumpCloud Lands $75 Million Series E

Denver-based JumpCloud announced that funds managed by BlackRock led its $75 million Series E funding, with participation from existing investor General Atlantic. Remote work drives continued shifts away from legacy and domain-driven IAM solutions and JumpCloud offers a modern cloud-based directory that enable Zero Trust models JumpCloud has now raised over $165 million, and is strongly positioned for rapid growth as it serves accelerating demand for a modern, cloud based directory and Zero Trust access model. The funding…

EditShare and Blackbird Partnership Expands Cloud Video Editing Workflows

EditShare and Blackbird have joined forces to give media professionals more options when it comes to collaborating and editing video in the cloud. The integrated solution combines EditShare's EFS scalable storage, FLOW media management, and open APIs with Blackbird's cloud video editing and publishing platform. Optimized for both speed and mobility, Blackbird and EditShare connect users into the wider media ecosystem, making content of all types located across storage pools accessible in the proper formats for rapid editing…