Onica, a Rackspace Technology company and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN) and audited AWS Managed Service Provider, launched its new Contact Center Intelligence (CCI) Post-Call Analytics…
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FuseIT's Sitecore to Microsoft Dynamics 365 integration, S4D, captures the field values in Sitecore web forms and submits them to Dynamic entities, usually leads or contacts. S4D targets enterprise companies with multiple CRM instances,…
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Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it…
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According to announcements released by AquaOrange Software and Shahan Farid, the business has more than 1000 Google Workspace implementation projects to its credit. Its training, consultancy, and online IT support for Google Workspace…
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A Provider of Digital Automation and Managed Infrastructure Delivers Resilient Services with 8x8; Adopts New 8x8 Agent Workspace for Enhanced Productivity and Customer Experience 8x8, Inc., a leading integrated cloud communications…
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Gridspace, an industry-leading provider of voice technology and artificial intelligence software, announced today that it has received Certified Status for information security and compliance from the Health Information Trust (HITRUST).…
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Will Help North American Customer-Centric Businesses Rapidly Adopt Digital Tech Gnani.ai, a global frontrunner in Voice-AI-led omnichannel customer service automation space, today announced a strategic partnership with transcosmos, Inc.…
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Leadspace, the industry-recognized AI-powered B2B Buyer Data Platform, has been named a Leader by Forrester Research in its recent report The Forrester New Wave™: B2B Customer Data Platforms, Q4 2021. Leadspace, the…
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3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People…
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Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement Dialpad Inc., the industry leader in AI-powered communication and…
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New Contact Center as a Service delivers a human experience at scale with omnichannel, mobile-first interactions Plivo, the cloud communications platform that enables businesses to engage with their customers, today announced Contacto, the…
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Edify Earns Chrome Enterprise Recommended Designation; Future of the Contact Center Starts Today with One-window Solution on Chrome Edify Labs (edify.cx), the customer experience software company that makes business…
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Built on Kore.ai’s Enterprise-Grade No-code Platform, SmartAssist Accurately Responds to Sophisticated Conversations Across Voice or Digital Channels to Quickly Resolve Customer Issues Kore.ai, a top conversational AI software company,…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. The integration helps brands improve…
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The Fall update adds integration with Epic Hyperspace and expanded contact center platform support. Acqueon, a leading conversational engagement software company, today announces the latest update of its Electronic Health Record (EHR)…
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360 Meet joins suite of video technology products that create real, mixed reality and virtual worlds VirtualAPT, a technology provider that revolutionized the 360° video sector by building autonomous robots capable of filming up to…
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Positioned based on completeness of vision and ability to execute Download a complimentary copy of the report for full details on the Talkdesk Leadership evaluation along with other CCaaS vendors Read hundreds of five-star reviews…
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ESG, the leader in Customer Success as a Service (CSaaS), announced it has signed an agreement to extend and expand its relationship with a current client, a global leader in the Customer Experience and Call Center Technology…
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New outbound capabilities and additional inbound features help enable previously underserved SMBs LogMeIn, Inc. a leading provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, today announced new…
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Interest in the term “customer delight” has been trending upwards among brand marketers, as measured by Bombora Company Surge(R) By now, I hope we all know that customers who have a good experience are not only likely to purchase more, but…
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