New approach revolutionizes how brands use insights from conversations across voice and messaging to optimize customer experience LivePerson  a global leader in customer engagement solutions, announced the launch of Contact Center…
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Donald Farmer, former Microsoft and Qlik executive and globally recognized as a visionary product leader, sought after speaker and author, has joined Lumenore as a strategic advisor Lumenore, which develops and markets fully integrated…
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Integration with Sales Edge Rescue Breaks Down Marketing and Sales Barriers, Empowering Businesses to Generate More Revenue from Marketing Leads  Marchex, a leading conversational analytics and solutions company that connects the voice of…
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Scoop Has Been Incubated by Netcore Solutions, a Global Marketing Automation Provider In a recent development that highlights how rep-customer interactions can be leveraged to gain market intelligence, Scoop, a Netcore incubated startup,…
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New Platform Enables Anyone across the Enterprise to Access Data and Insights on Demand through Natural Language Voice and Text Queries LatentView Analytics, a trusted analytics partner to the world’s most recognized brands, launched…
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Cloud-Based Conversational Data Platform Supports Real-Time Analytics, Signals and Internal and External Application Development Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers,…
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Company Will Present a Customer Panel, Participate in a Multi-Vendor Analytics Product Showdown, and Host a Best Practices Roundtable on Next-Generation Analytics at the Summit Tellius, the Search and AI-Powered Analytics Platform, will…
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New AI Analytics Solution Enables Brands to Extract Actionable Consumer Insights Vibes, a mobile marketing leader, announced Conversational Analytics, the industry's first Natural Language Processing (NLP) solution. Conversational…
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AI-Powered Natural Language Bot and Specialist Services Will Help Drive Analytics Adoption, Customer Success and Data Literacy Qlik announced it has acquired the CrunchBot AI-powered analytics bot along with Crunch Data Inc.’s experienced…
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The Cognigy Insights analytics suite will enhance the capabilities of the Cognigy.AI platform to make sense of conversational data and facilitate data-driven optimisation Cognigy, a global leader in omnichannel customer and…
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Bavard is excited to announce our message center that allows clients to intercept chats in real-time and our robust analytics dashboard with customer insights. Bavard is excited to announce some highly anticipated enhancements to its…
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Provides deep insights from chat conversations while enabling marketers to initiate personalized chats with visitors based on their referral source Botco.ai, the leading HIPAA-compliant conversational marketing solution, launched today…
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Using Salesforce Einstein Analytics' Conversational Queries, Users Can Ask Questions to Derive Actionable Insights and Determine How Their Sales Efforts Churn Results According to a recent blog from Salesforce, the company has expanded…
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Investment round, led-by transatlantic growth equity firm Kennet Partners, will accelerate scaleup’s international expansion, headcount, and R&D The company is currently growing at over 150% per annum Latest major…
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Enhancements include seamless integration with company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools Spitch.ai, global leader in conversational AI solutions, announced updates…
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AI has empowered intelligent chat beyond answering simple queries. See how they can super power your customer journey. At the advent of automated chat agents, the mere novelty of it all was perhaps its greatest value. A pop-up window in…
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GVAs enhance customer experience and drive new efficiencies by seamlessly combining conversational self-service with high-touch human guidance on a single platform Glia, the leading provider of Digital Customer Service (DCS), today…
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The implementation of this complete customer engagement platform has enabled TDG to consolidate disparate systems, reduce costs, and develop deeper customer relationships and brand loyalty. Package.ai, the leading Conversational AI…
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Conversational data can reduce chatbot failure rates by up to 35% and reduce chatbot escalation rates by up to 57%, while uncovering new ways to handle customer conversations Dashbot, a conversational AI and data platform, announced the…
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DMI, a global digital transformation services company, and SoundHound,a global leader in voice artificial intelligence, today formally announced at Reuters Events Automotive Europe 2022 their partnership for developing superior driver…
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