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Gerber Partners with 3DLOOK to Offer Unique Digital Customer Experience

Offer the ultimate experience of the end-to-end supply chain remotely Gerber Technology and 3DLOOK, The Body Data Platform are proud to announce their partnership and integration to offer a fully-connected, digital remote supply chain experience. In a retail world in which fit is essential and working remotely due to the COVID-19 situation is the new normal, this partnership will facilitate consumers receiving personalized, high-quality garments by leveraging a fully connected, on-demand workflow. To support demand…

UpContent and Zest Partner to Expand Customer’s Growth Through Content Curation

Leading Personal and Enterprise Platforms, Zest and UpContent, Integrate to Offer the Best of Community and AI-led Content Curation Strategies With over 70 million new articles written each month, and 27 million shared digitally each day (Brandwatch), marketers, influencers and thought leaders need help to cut through the noise and curate quality content. Two companies, Zest and UpContent, each of which have developed leading solutions to address this challenge are partnering to make it even easier for their…

ENGIE Improves Customer Experience with Genesys Cloud

Unifies customer experience across multiple contact centers to improve customer satisfaction ENGIE France BtoC innovates daily to become the global leader in low carbon energy and services. To deliver the efficient, tailored experience its customers need, ENGIE replaced multiple legacy, on-premises technologies with the single, all-in-one solution from Genesys, the global leader in cloud customer experience and contact center solutions. Today, several thousands of customer service representatives in four different…

Episerver Recognized as a Leader for First Time in Gartner Magic Quadrant for Digital Experience Platforms

Episerver Improves Its Positioning on Ability to Execute Axis Compared to Previous Years Episerver™, the customer-centric digital experience company, is recognized as a Leader in the just-published Gartner Magic Quadrant for Digital Experience Platforms™. This recognition marks Episerver's first-time placement in the Leaders quadrant of this independent analyst report. The news comes on the heels of three major Q4 2019 announcements with the acquisition of personalization and analytics company Idio™, the hiring of CEO…

How to Deliver the Experiences the CMO Craves Through the Robust Systems the CIO Needs

In today’s world, connected, consistent and differentiated experiences are born from closely aligned Marketing functions and technology teams. The collaborative relationship between a CMO and a CIO is crucial and has increasingly become a hot topic. Forrester recently stated that a CMO’s collaboration with a CIO is one of the four essential steps for a CMO planning their marketing evolution. While, according to ‘2019 State of the CIO’ research, 55% of CIOs are spending more time learning about customer needs as a way to…

Learn How to Improve Your Customer Experience for a Better ROI

Prudential Financial CXO to Share Insights at Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange  Melissa Kivett, Chief Customer Experience & Marketing Officer, Individual Solutions Group, Prudential Financial, will be the headliner at Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, debuting in New York City on February 25, 2020. Customer experience The new one-day event, Unleash the Power of Organization-Wide Customer…

Atento Wins the 2019 Customer Experience Banking Report Award in Brazil

The company won this award with a case developed in partnership with Stelo, Cielo's payment solutions company Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, won the 2019 Banking Report Award in the Customer Experience category in Brazil, with a case developed in partnership with Stelo, Cielo's payment solutions company. Dimitrius de Oliveira, Atento Brazil Regional Director, said,…

OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers

OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment OpenText, a global leader in Enterprise Information Management (EIM), launched OpenText Core Experience Insights, a SaaS application that provides marketing leaders full visibility over their customer's journey – from website interactions to email engagement, social media content and call center performance. Core Experience Insights is being premiered at Forrester CX SF 2019 on October 17-18 in San Francisco. "Modern, insight-driven…

Customer Experience is Field Service’s Biggest Challenge. Here’s What You Can Do About It

Salesforce's recent acquisition of Clicksoftware illuminates an important point: Customer relationships and field service have more in common than some may think. As competition becomes increasingly fierce, building relationships and delivering the best experience for your customers becomes a way to stand out in a crowded field. Technology has enabled a level of process and transaction transparency and convenience that the customer now expects. According to a Getapp survey, more than half of field service businesses…

Pella Redesigns Window Shopping Experience with Launch of Pella Experience Centers

90+ Year-Old Manufacturer Redesigns Its Stores Making Window and Door Shopping Easier, More Personalized and Enjoyable Each year we hear about the increase in online sales, and the talk of the demise of brick-and-mortar stores. But, brick-and-mortar stores aren't going anywhere – if they adapt. And Pella Windows & Doors is adapting. Rather than reducing or eliminating its retail footprint altogether, Pella is redesigning more than 200 of its stores, introducing new Experience Centers across the country over the next…

VvAA Groep B.V to Transform Service Experience and Performance with Vonage’s NewVoiceMedia Solution

Vonage, a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact center solution to boost its members' customer experience. VvAA Groep B.V is a member organization and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group's main objective was to provide a state-of-the-art experience for its members and customers, while strengthening its performance, operational efficiencies and team productivity.…

Mistaken Identity? An Identity Strategy Can Help Improve the Customer Experience

This Guest post is co-authored by Mark Lammers. Customers expect brands to know them. When a brand meets their expectations through relevant and personalized experiences, customers often become loyal patrons and promoters. Yet many brands still struggle to recognize their customers, let alone understand their behaviors. Companies serve customers across a variety of channels and devices, yielding multiple views of the same person. The result is a mash-up of experiences that fall short of a customer’s expectations, which…

LivePerson Debuts Enhanced Maven AI Capabilities to Help Brands Deliver Personalized, High-Impact Conversational Experiences

Upgraded Conversational AI Features Increase Agent Efficiency and Solve Routing Problems to Make It Easy for Brands to Orchestrate Customer Journeys at Scale LivePerson, Inc., a global leader in conversational commerce, announced new Maven artificial intelligence capabilities that increase Maven's power to help brands drive efficiencies and improve customer experiences in messaging channels. Powered by LivePerson's proprietary machine learning technology, Maven AI orchestrates…

Clinique and Qubit Awarded Win for Best Ecommerce Experience in Beauty at Glossy Awards Europe

The Glossy Awards Europe recognize the companies transforming the European fashion and beauty industries Qubit, the leading marketing personalization technology provider, and Clinique, the global beauty brand, were awarded Best Ecommerce Experience at the inaugural Glossy Awards Europe. Founded in New York in 1968, Clinique has been providing its customers with the safest, highest-quality beauty and skincare products for more than 50 years. Clinique, an Estee Lauder Companies' brand, has over 22,000 customer consultants…

The Role of Artificial Intelligence in Transforming Customer Experience

We are aware of how Artificial Intelligence has created a buzz across the globe in different business verticals. AI programs and services are helping to transform from data collection to process them for Marketing professionals or to onboard for the HR department. Amidst the tremendous value AI promises to provide in terms of time and cost savings internally, there is one such area where it returns meaningful returns - customer experience. The question may rise - Do we really need AI in customer experience? Well, it…

Mindtree to Showcase Contextual, Real-Time Solutions for Personalized Traveler Experiences at HITEC Minneapolis

Industry experts will spotlight how AI, ML and Blockchain can help better serve the connected traveller Mindtree, a global technology services and digital transformation company, will lead two presentations at HITEC Minneapolis, the biggest hospitality conference in the world, showcasing breakthrough solutions that address how to meet the growing expectations of the connected, digital-first traveler. "Today's connected travelers demand high-quality digital and mobile experiences, competitive pricing across the value…

Qualtrics CustomerXM Sees Record Growth As World’s Leading Brands Select Qualtrics to Deliver Breakthrough Experiences

Qualtrics Partner Network (QPN) Expands to More Than 120 Members and 300 Certified Consultants to Help Organizations Close Experience Gaps Qualtrics, the leader in experience management, announced that Qualtrics CustomerXM grew at more than 75 percent year-over-year with more than 450 of the world's largest companies now using Qualtrics to power their customer experience (CX) programs. Brands using Qualtrics to fuel their CX programs include: American Express, Bank of Ireland, BMW, DISH Network, Volkswagen Australia, Dun…

European MultiBrand e-Commerce Store Doti.lt Brings Virtual Fitting Room Experience With AstraFit

European Multibrand E-Commerce Store Doti.Lt Brings Virtual Fitting Room Experience with Astrafit A part of UAB "Tendencija" group, European multi-brand e-commerce store Doti.lt has collaborated with AstraFit, an online fitting room service for fashion e-commerce, to recreate a real-life dressing room virtually on their website. "AstraFit users at Doti.lt tripled Doti.lt's conversion rate, boosting revenue by 9% within the first two months of integration. Time spent on the website and pages viewed per visit increased…

DEG and SessionM Partner to Deliver Smarter Interactions and Impactful Customer Experiences

Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, Linked by Isobar and SessionM, the leading customer engagement and loyalty platform, have formed a strategic partnership to enhance brands' customer interactions, creating more impactful personalized customer experiences across every channel. As a SessionM strategic partner, DEG will work with brands to implement and integrate the SessionM platform, harnessing their data…

Squelch Secures $12 Million in Funding to Extend Reach of Flagship Customer Experience Optimization Solution Converting Siloed Data Into…

Tenaya Capital Joins Existing Investors Shasta Ventures and Correlation Ventures in Fueling Squelch Sales and Marketing Development Squelch, Inc., provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced an additional $12 million in funding from current backers Shasta Ventures and Correlation Ventures, alongside new investor Tenaya Capital. The additional capital will help accelerate the growth of…