Salesforce Introduces Einstein Automate: Increase the Speed of Work With End-to-End Intelligent Workflow Automation

New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components New MuleSoft Composer for Salesforce gives everyone in an organization the ability to integrate data from multiple systems to Salesforce without writing any code Pre-built resources from AppExchange and OmniStudio help teams implement automation quickly Salesforce, the global leader in CRM, introduced Einstein Automate – an end-to-end workflow automation solution that empowers people…

Jifflenow Revolutionizes Marketing and Sales with Intelligent “Inbound Meetings” Capabilities

Last year, thousands of in-person trade shows and corporate events drove millions of customer meetings—a key driver of sales pipelines. With many of those in-person events now taking place virtually, attendee engagement at virtual events has become a major challenge for marketers. In particular, enterprises need a mechanism to generate the B2B meetings that are so crucial for advancing prospects through the sales funnel. Jifflenow has just announced a solution to help convert interested prospects to opportunities.…

CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams. Marketing Technology News: Momo Announces New Executive Chairman and CEO Five9 and Microsoft Teams integration…

Sage Equips Customers to Create Intelligent Organizations by Embracing Digital Transformation at Sage Intacct Advantage 2020

At its annual customer conference, Sage highlighted several product enhancements to support Sage Intacct customers along three key areas: Continuous Accounting – new front- to back-office integration via the new Salesforce Advanced CRM Integration for Nonprofits Continuous Trust – new AI-powered functionality to ensure accuracy for journal entries with Outlier Detection for General Ledger Continuous Insight – expanded reporting and analytics capabilities with the Sage Intacct Interactive Visual Explorer Sage,…

Algolia Launches the Industry’s Most Intelligent Self-Learning Search Platform Powered by AI, Designed Using Trillions of Searches

Algolia AI allows companies to build tailored experiences that continuously learn, tune, and personalize based on user behavior Algolia, the leading Search and Discovery solution, today announced Algolia AI, a suite of AI tools that enables businesses of all sizes to create always-optimized, personalized digital experiences with less manual tuning and curation. Algolia AI—designed using trillions of searches, making it the most intelligent search platform on the market—is packaged inside an easy-to-use and flexible API.…

Genus AI Launches Emotionally Intelligent Growth Platform

Genus AI, an artificial intelligence company focused on scaling emotional intelligence in interactions between brands and customers to drive business growth, announced a new Artificial Intelligence (AI) solution for e-commerce and direct-to-consumer brands, the Genus AI Growth Platform, which represents a breakthrough in the way marketers segment their customers and develop their campaign content. With a suite of AI-powered digital tools, the Growth Platform creates a superior customer model, segmentation, and specific…

SDL Partners with Congree to Provide Intelligent Authoring Assistance to Global Content Teams

Customers Benefit from Consistent, High-Quality Content Regardless of Author SDL, the intelligent language and content company, announces a partnership with Congree Language Technologies GmbH, experts in authoring assistance tools and content optimization, to provide linguistic guidance, terminology checks and content intelligence to authors and content teams. The combination of SDL Tridion and Congree’s focus on content authoring assistance is expected to save customers between 20-80% of their translation costs. "You…

Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots

Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with intuitive, automated solutions that leverage Zappix capabilities. “We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile…

Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Nuance Communications, Inc. and Rakuten Mobile, Inc. announced a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Through the Nuance-Rakuten Mobile partnership, RCP will now offer Rakuten Group companies the ability to leverage: Conversational AI Services: cloud-native software with…

Informatica Achieves FedRAMP In Process Designation for Informatica Intelligent Cloud Services Under the Sponsorship of the Department of…

Industry-leading Enterprise Integration Platform as a Service Ready to Tackle Federal Data Strategies and Achieve Mission Critical Outcomes Informatica, the enterprise cloud data management leader, announced it has achieved the Federal Risk and Authorization Management Program's (FedRAMP) In Process designation for Informatica® Intelligent Cloud Services™ (IICS) cloud integration platform. Powered by Informatica's AI-powered CLAIRE engine, IICS is an industry-leading enterprise Integration Platform as a Service (iPaaS),…

ForgeRock Joins Microsoft Intelligent Security Association

ForgeRock Identity Platform Now Integrates with Microsoft Endpoint Manager, Microsoft Azure Active Directory and Azure Sentinel to Support Compliance and Reduce Risk ForgeRock, a leading provider in digital identity, announced it joined the Microsoft Intelligent Security Association (MISA), an ecosystem of independent software vendors that have integrated their solutions to better defend against a world of increasing threats. To be considered for MISA, organizations must demonstrate integrations that support the goal of…

BrightEdge Takes SEO into New Digital Era with Market Insights & Intelligent Log Analyzer

Market Insights & Intelligent Log Analyzer Accelerates Digital Transformation BrightEdge, the global leader in organic search and content performance, released BrightEdge Market Insights and BrightEdge Intelligent Log Analyzer at its annual Share20 industry event to thousands of marketing professionals. Together, these innovations allow search and digital marketers (for the first time) to incorporate the power of Business Intelligence (BI) and also automate how they optimize webpages and infrastructure in real-time,…

Dataguise Announces Integration With Microsoft Information Protection, Joins Microsoft Intelligent Security Association

Integrated, Automated Data Discovery and Protection Help Organizations Minimize Sensitive Data Risk Dataguise, a leader in personal data discovery and protection for the enterprise, announced a new product integration with Microsoft Information Protection (MIP), a cloud-based solution that enables organizations to classify and protect documents, emails, and other sensitive data by applying labels. The company also announced its membership in the Microsoft Intelligent Security Association (MISA), an ecosystem of partners…

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel cloud technology company, announced that it has joined the Five9 App Marketplace, merging the capabilities of Selligent Experience Cloud with the Five9 Intelligent Cloud Contact Center for improved omnichannel customer experiences. By rooting evolving customer experiences in data collected throughout the customer journey, contact center agents are better able to assess needs and…

Evalueserve Augments Its Intelligent Content Management Platform, Publishwise, with Synthesis’ Data Management Solution

Evalueserve, a global analytics firm, has partnered with Synthesis Technology to bolster its solutions to Asset & Wealth Managers Evalueserve, a global analytics firm, has partnered with Synthesis Technology to bolster its solutions to Asset & Wealth Managers. The partnership will enhance Publishwise, Evalueserve’s proprietary Content Management Platform, by integrating it with Synthesis to provide a centralized data solution with automated data sourcing, validation and calculations, enhancing and expediting the…

Organizations Turning to Intelligent Automation to Guard Against Impact of Future Pandemics, Research Finds

One in three organizations admit they were not sufficiently prepared for the impact of COVID-19 Intelligent automation will play a critical role in shaping a new, technologically-enabled, post-pandemic future of work, according to new research by Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises. The global study, conducted by research firm Savanta, surveyed over 3,000 global senior managers and frontline IT staff for their thoughts on technology's future role in a…

Rocketium Launches DaVinci, Intelligent Automation For Its Collaborative Design Platform

Venture-funded automation company Rocketium has launched daVinci, an intelligence layer for its collaborative design platform. daVinci automates several steps in creating and managing on-brand banners and videos. This helps enterprises eliminate their hodgepodge of creation, collaboration, and storage solutions. Enterprises face two challenges that became bigger after COVID-19 – the need for more digital content because consumer attention has moved online, and tighter budgets. The biggest roadblock to this is that…

Conversica Raises $20 Million in Series D Round as Market Demands Intelligent Automation Solutions

Growth Equity Round Led by Hollyport Capital Brings Total Amount Raised to $89 Million Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced it has raised a $20 million Series D funding round led by Hollyport Capital, an existing investor of Kennet Partners, Conversica’s lead Private Equity investor. This growth equity round brings Conversica’s total amount of institutional capital raised to $89 million since the company first…

SupportLogic Raises $12 Million to Accelerate Its Intelligent Support Platform

SupportLogic, the world's first intelligent support platform for customer support/success teams, announced that it has raised $12 million of seed and Series A funding, led by Sorenson Ventures. This latest series A round will help the company drive it's a market expansion and fuel customer acquisition efforts. SupportLogic was founded in 2016 by Krishna Raj Raja. Krishna established VMware's office in India in 2004 and scaled that company's support functions across the globe. That experience exposed him to collaboration…

Fuze Adds Automation Enhancements with New Patent for Intelligently Joining Meetings

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for advanced systems and methods for intelligently joining a meeting, providing a more streamlined meeting experience. Marketing Technology News: SmartAction Announces Gary Davis as Chief Executive Officer The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10572859B1 on February 25, 2020. The invention simplifies the effort to join a Fuze meeting with an automated…