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OPPO, Ericsson, and MediaTek Realize VoNR Voice and Video Calls to Bring High-quality 5G Experience to Users

The company ranks among TOP 5 2019 Patent Cooperation Treaty (PCT) by World Intellectual Property Organization OPPO announced that it has successfully conducted voice and video calls solely based on the next-generation 5G network, bringing high-quality 5G experience closer to reality. Partnering with Ericsson and MediaTek, the VoNR (Voice/Video on New Radio) calls were made on a modified commercial smartphone from OPPO. Featuring MediaTek's Dimensity 1000 series SoC using an end-to-end 5G Standalone (SA) network…

[24]7.ai Adds Free Voice AI Solution to Help Businesses Handle Call Volumes During Times of Crisis

In the Wake of the COVID-19 Outbreak, Company Adds Voice AI to its Free Automated FAQ Solutions to Deflect Calls from Contact Centers 7.ai, a global leader in intent-driven customer engagement solutions, today announced that it extending its complimentary rapid response offers to include 7 Voice in addition to its 7 Answers and agent console 7 Chat offerings, to help enterprises handle call volumes related to the COVID-19 virus. The 7 Voice solution is designed to enable businesses to launch an automated self-service FAQ…

Interactive Media Launches Solution to Provide Voice and Telephony Access to Chatbots

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…

Cohesity Recognized as a Customers’ Choice for Large Enterprises in Gartner’s First Peer Insights ‘Voice of the Customer’ Report for Data…

Customers’ Reviews Put Cohesity Among the Top Three Vendors in Every Rating and Comparison for Data Center Backup and Recovery Solutions Cohesity announced it was recognized as a Customers’ Choice for large enterprises -- organizations with $1 billion to $10 billion in annual revenue -- in the Gartner Peer Insights ‘Voice of the Customer’ Report for Data Center Backup and Recovery Solutions. The report, based on verified reviews from customers that have deployed the solutions, also recognized Cohesity as a Customers’…

Tata Capital’s Voice Bot Now Available on Amazon’s Alexa

TIA, Tata Capital’s VoiceBot is now available on Amazon’s Alexa through its Echo device Series. By following a simple one-time account linking process on Alexa, customers can access a host of services through voice commands TIA, Tata Capital’s VoiceBot is now available on Amazon’s Alexa through its Echo device Series. By following a simple one-time account linking process on Alexa, customers can access a host of services through voice commands. TIA on Alexa will provide a whole new voice assisted experience to Tata…

Technology Enabled Care in the Home: Virtual Video Calling Helps Nurses Deliver Vital Patient Care With 8×8

Healthcare Specialist Enables Nurses to Maintain Vital Patient Support, As Well As Allowing Contact Centre Staff to Work Safely, Securely and Effectively from Home Using 8x8 X Series 8x8, Inc., a leading integrated cloud communications platform provider, announced Bionical Solutions, a healthcare specialist, is using 8x8 technology to ensure nurses in the United Kingdom can continue to provide virtual one-to-one care for patients at this critical time. Bionical Solutions has quickly established itself as a provider of…

Ribbon’s Enhanced SBC SWe Lite Includes Several New Features for Microsoft Teams Voice Calling from the Azure Cloud

New enhancements include a Quick Launch Wizard from the Microsoft Azure Marketplace, support for SILK high-quality voice services, Azure-based media bypass, and enhanced emergency calling for Microsoft Phone System Direct Routing clients Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that it has made several enhancements to its Session Border Controller Software Edition (SBC SWe) Lite…

Conference, the Voice Conferencing Service from CPaaS Provider Melrose Labs Launched in the UK

Melrose Labs, the Edinburgh-based cloud communications provider, has launched in the UK their voice conferencing service, Conference, a service that is a key enabler of remote working and collaboration. The service allows teams and other groups to have meetings via telephone for free or at low call rates, and for free via the web. The Conference service has a capacity for up to 100 participants, high-quality wideband audio and the ability for participants to join calls via telephone and the web. The service can be used by…

AdTech Roundup: Top Things in Advertising Technology

Today’s AdTech Roundup covers the latest in Native and Programmatic Advertising, Technology, TV Advertising, Audience Data announcements from Nielsen, Ad Council, EventSmack, ViralGains, and The Trade Desk. Nielsen: Differentiate Through Technology Adoption Amid the Challenging Advertising Market in Hong Kong in 2020 Spending has remained cautious in Hong Kong amid multiple uncertainties concerning economic and social climates. The split between online and offline advertising spending is expected to shift from 50/50 last…

AI Voice Responders Support Call Centers During COVID-19

Call centers are the backbone of any business. In these torrid times, every call center is under intense pressure due to the COVID-19 pandemic. AI Voice Responders have come to the rescue. One such AI Voice Responder supporting call centers during stressed situations belongs to Replicant.ai, the leading-edge provider of Artificial Intelligence-enabled Voice technologies. AI and Automation can help Call Centers Meet Customer Demands The AI Voice Responder provides a quick and cost-effective way for businesses to better…

Broadvoice Strengthens Channel Marketing & Sales Teams

Additions Boost Support for UCaaS Provider's Indirect Sales Partners Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is boosting its commitment to the channel with the addition of three new regional channel managers, a channel marketing manager and the addition of a partner sales support manager role. Tianna Sheppard, a 20-year telecom sales professional, joins the Broadvoice as Channel Manager – Southeast. Andrew Hernandez, a six-year…

AdTech Roundup: Top Things in Advertising Technology

Today’s AdTech Roundup covers the latest in Native and Programmatic Advertising, Technology, TV Advertising, Audience Data announcements from Simpli.fi, Adaptive Ad Systems, TikTok, ViralGains, and EventSmack. Simpli.fi Launches Online Attribution for OTT/CTV Advertising Simpli.fi, the leading programmatic platform for addressable, mobile, and OTT/CTV advertising, announced that the company has once again bolstered its OTT/CTV advertising offering with the launch of its new online attribution capability. Advertisers…

Ribbon’s Intelligent Edge Solutions Certified for Microsoft Teams Direct Routing Voice Calling Capabilities

Newly certified solutions allow service providers to deploy powerful Intelligent Edge devices that improve the Microsoft Teams collaboration experience by adding voice calling capabilities Ribbon Communications Inc. , a global software leader in secure and intelligent cloud communications solutions, announced that its market-leading Intelligent Edge multi-service business gateways (MSBGs), which include the EdgeMarc 2900, 4800, 6000 and 7000 series, have all been certified for Direct Routing for Microsoft Teams.…

Moneypenny Joins Forces With Voicenation and Ninja Number to Strengthen Position in the US Market

Moneypenny, the UK's leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number.  The details of the transaction have not been disclosed. VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a cutting-edge business phone app which provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002…

Ardeshir Akhavan Comments on Innovations in Digital Advertising Technology

While traditional channels still contributed over half of global advertising revenues in 2018, digital has become the star player in the past decade, with advancements in technology continually raising the bar for creatives along with providing new opportunities for marketers. "The advent of mobile devices, faster internet speeds, improving display characteristics, and increasingly accurate analytic tools are among the key drivers of transformation within the advertising landscape. In the coming years, technology will…

ForwardPMX Invests in the Future of Conversational Commerce with the Acquisition of Leading Voice & Chat Platform, Headliner Labs

Headliner Labs' Caroline Klatt and Dana Gibber join ForwardPMX to Launch the Agency's Voice and Conversational Commerce Capabilities Award-winning, global brand performance agency, ForwardPMX, announced the acquisition of leading voice and chat platform, Headliner Labs. The company's CEO and Co-Founder, Caroline Klatt, and COO and Co-Founder Dana Gibber, will join ForwardPMX as Co-Chief Innovation Officers spearheading the agency's voice and chat practice and helping to position clients for growth in a voice-enabled…

Broadvoice Unifies Acquisitions Under New Brand Strategy for New Decade

UCaaS Provider Launches New Website & Renews Promise to Make Every Connection Matter Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced the launch of a new corporate brand identity, redesigned logo and website. These changes come at a time of growth and transformation for the company, which is integrating recent acquisitions, expanding its product portfolio, and renewing its commitment to providing the industry’s best service culture…

Bazaarvoice Announces Yotpo Partnership, Launches Partner Program

The Bazaarvoice Partner Program includes ratings and reviews providers and content acquisition partners, expanding the syndication of user-generated content between brands and retailers Bazaarvoice and Yotpo jointly announced a partnership that will provide Yotpo’s brand clients the ability to seamlessly syndicate customer ratings and reviews and visual user-generated content (UGC) to more than 1,900 retailer sites in the Bazaarvoice Network. The partnership with Yotpo is the first in the new Bazaarvoice Partner Program,…

Broadvoice Strengthens Channel Team with New Strategic Sales Leaders

Additions Reinforce UCaaS Provider's Commitment to the Channel & Operational Excellence Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is strengthening its commitment to channel sales with the addition of new strategic channel leadership roles. Mike Gottwalt, a 15-year veteran of the channel, is Broadvoice's first Vice President of Strategic Relationships, a new role created as a liaison between Broadvoice and strategic partners,…

Yotpo Extends Its eCommerce Marketing Platform with Retail Syndication on the Bazaarvoice Network

Yotpo customers can now syndicate their reviews and visual user-generated content to world's top retailers via the Bazaarvoice Network, amplifying the reach of their content to over one billion shoppers every month Yotpo announced a partnership with Bazaarvoice that will enable Yotpo customers to syndicate their product reviews and visual user-generated content to the world's largest network of retail websites, empowering over a billion monthly shoppers to make more confident buying decisions. The power of Yotpo's…