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TVH Uses Voice of the Customer to Elevate the B2B Customer Experience

Global Materials Handling Giant Selects Confirmit for Three-Year CX Deal TVH, the global supplier of parts and accessories for material handling and industrial equipment, has selected Confirmit to support the implementation of its new worldwide Voice of the Customer (VoC) program. The program, which focuses on the TVH Parts business, underpins TVH's corporate mission to drive excellence in customer relationships. It will be delivered as part of a three-year deal with Confirmit. Silke Verfaillie, Business Project…