Raydiant Partners with Zoom to Offer Businesses a Better Way to Virtually Connect with Teams and Customers

Customer Experience ManagementUnified Communications
By PRNewswire
Raydiant Partners with Zoom to Offer Businesses a Better Way to Virtually Connect with Teams and Customers

The popular video conferencing platform will be offered with Raydiant’s SecondScreen and Virtual Agent to empower remote teams and brick and mortar stores everywhere

Experience platform provider Raydiant has partnered with Zoom, one of the world’s most popular video conferencing companies, to provide next-level virtual communication for businesses and brick and mortars. Zoom is now available to Raydiant customers through their two most powerful communications tools: SecondScreen and Virtual Agent.

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Raydiant Partners with Zoom to Offer Businesses a Better Way to Virtually Connect with Teams and Customers
Raydiant Partners with Zoom to Offer Businesses a Better Way to Virtually Connect with Teams and Customers
Raydiant Partners with Zoom to Offer Businesses a Better Way to Virtually Connect with Teams and Customers
Raydiant Partners with Zoom to Offer Businesses a Better Way to Virtually Connect with Teams and Customers

SecondScreen is the only business productivity tool that brings together video conferencing with on-screen content and KPIs. It’s an always-on business portal and communications endpoint that combines video conferencing with internal communications and live on-screen data sharing. The platform allows Zoom users to create a more dynamic virtual experience, bringing multiple elements into one unified, well-organized screen that’s separate from their main workstation.

Virtual Agent is an in-location, interactive virtual tool for brick and mortars that lets sales representatives connect with in-store customers for real-time, personalized customer service. It utilizes a TV or touch-enabled tablet where customers can interact face to face with representatives in different locations. This innovative technology improves the customer experience by offering live support geared to the customer’s specific needs.

Raydiant designed both SecondScreen and Virtual Agent to be lightweight and easy to deploy. Users of either tool can choose between an all-in-one, pre-configured tablet hub or a plug-and-play version that connects to television screens via HDMI. Both versions allow Zoom users to set up a fully functional and interactive virtual meeting room in less than five minutes.

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“This partnership is a huge win for businesses looking to connect more meaningfully with team members and customers in a virtual environment,” said Raydiant CEO Bobby Marhamat. “Zoom has done an incredible job of anticipating the needs of the market, and we have always prided ourselves on creating better overall experiences for both businesses and customers. Together, we’ve created a seamless communication solution that will change the way we do business for the better.”

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PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.

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