The voice assistants are coming and there is nothing you can do about it. Trust me, the genie is out …
Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care
Sprinklr, the world’s #1 social media management platform, announced its integration with Snaps, the leading conversational marketing platform. The companies …
Exicon Group Launched Direct-To-Consumer Operations Exicon Assistant
Exicon Assistant Plans to Deliver an Extensive Range of Remote Professional Services Exicon Group, a 360° marketing, brand communications, and …
Intercom Makes Business Messaging Personal with Interactive Video Bots
Automated Video Business Messaging Interfaces Could Further Help Sales and Marketing Teams Capture Audience Attention, Automate Actions, and Accelerate Sales …
CGS Survey Finds Optimal Customer Service Requires a Blended Bot and Human Experience
Consumer Expectations Are High for Personalized Interactions and Secure Management of Data CGS, a global provider of business applications, enterprise …
Microsoft’s Cortana Has Finally Integrated with Amazon’s Alexa
A Year After Finalizing Their Collaboration Amazon and Microsoft Have Integrated Alexa with Cortana. The Integration Intends to Give Tough …
SmartBotHub Announces Release of SmartBotHub Conversational Platform 2.0
The Most Recent Smartbothub 2.0 Release Brings to the Market an Even Richer Set of Features for Creating Best in …
Interview with Eva Tsai, Chief Marketing Officer, Algolia
"Search will no longer be limited to a list of outcomes that are a result of entering a few key …
Yext For Events Arrives to Transform the Way Businesses Connect to Customers
Yext’s Summer ’18 Release Includes Revolutionary Yext for Events Product, Enhancements to Knowledge Assistant Conversational UI, and More Yext, the leader in …
CRM and Customized Automation Take To The High Skies with AI-Driven Sales Assistant
Zoho’s Chief Evangelist, Raju Vegesna Spoke About How Zoho CRM and Their AI-Based Sales Assistant, Zia Are The Perfect Tools …
Intercom Unveils New Code-Free Custom Chatbot Design for End-To-End Sales Acceleration
Intercom’s Custom Bots Brings Messengers, Workflow Apps, and Bot Technology Together for the First Time for New Levels of Automation and …
Machine Learning-Enabled Sales Research Assistant, Zymewire, Among Latest Cohort to Graduate Toronto’s Creative Destruction Lab
Currently Supporting Contract Service Companies in Pharma/Biotech, the Canadian Startup Looks to Quickly Accelerate Growth and Expand Team Size Zymewire, …
Ada Launches on the Genesys AppFoundry
Ada’s Automated Chatbot Combines with Genesys Customer Experience Platform to Enable Enterprises to Provide Incredible 24/7 Customer Service Ada announced …
Chatitive Enters New Intelligent Conversational Messaging Ecosystem with Rebranding and Financing
Essential Platform Services, Inc. has changed its name to Chatitive, Inc., effective from 31 July 2018. The name change reflects …
Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service
Ada and Zendesk Will Bring New Functionality to Chatbot and Live Chat Services to Improve Customer and Agent Experiences Ada, …
How AI Can Be Used To Shape Your Customer Experience
AI is driving change in the contact center industry, making it a more accessible, friendly place for a customer. AI …
Yext Adds Amazon Alexa to Knowledge Network to Boost Voice Search Adoption
Businesses Can Now Feed Their Digital Knowledge Directly to Amazon Alexa Via the Yext Knowledge Engine Yext, a leader in Digital …
AceBot Launches Emotion AI Based Surveys To Tackle Survey Fatigue
AceBot, an AI based conversational survey tool, introduces emotion understanding capabilities to survey conversations. This enables users to tag sentiments …
Yext to Deliver Insights on How Voice Technology Is Changing Business at VOICE Summit
Leaders from Yext Will Lead Sessions at VOICE Summit on the Impact of Voice Search Across Industries Yext, Inc., the …
TechBytes with Adam Prishtina, Chief Product Officer, WayBlazer
Adam Prishtina Chief Product Officer, WayBlazer If you are online, you are most likely to read as many recommendations as …