According to the latest survey, online shoppers are unwilling to wait beyond 30 seconds before abandoning their online transactions. Consumers want these from their online experiences:…
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Sitecore, the global leader in digital experience management software, announced that Lee Miles will join the company as chief customer success officer. Bringing more than 20 years…
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Customer engagement company Airship and City Service, one of the largest corporate groups engaged in facility and property management and integrated utility services in Europe, unveiled…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new partnership with SafetyCulture, a…
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LiveArea, a global customer experience and commerce agency, and a business unit of PFSweb, Inc.,  announced its strategic partnership with Attraqt Group PLC aligning Attraqt’s…
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Achieves important certification and language expansion to accelerate growth in the contact center space Medallia, Inc., the leader in experience management, announced its Medallia…
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Upland Software, Inc., a leader in cloud-based tools for digital transformation, has acquired Second Street Media, Inc., a leading audience engagement cloud software platform. Adding…
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Khara’s role is expanded to lead Alida’s Corporate Culture and Diversity, Equity & Inclusion initiatives Alida (formerly Vision Critical), creator of the world’s first…
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SocialSurvey, a rapidly-growing, disruptive provider of real-time Experience Management Solutions, announced that it has hired mortgage industry expert Kristin Messerli as their new VP…
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TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalization technology,  announced its acquisition of Xaleon, an Austrian start-up and…
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Customer Experience has become the cornerstone of today’s digital marketing. A single bad online review can damage a business’ reputation to a greater extent. In fact, around 84 percent…
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Video-powered experience leader predicts increasing demand for financial digital experiences post-pandemic More than 70% of consumers would switch to another financial institution if…
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Security and quality credentials behind strategic partnership Mitto, a leading provider of global omnichannel communications solutions, announced it has become the sole gatekeeper for…
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Marketing consultancy DemandLab launches the first SaaS solution to merge seamlessly with Marketo and Salesforce and enable B2B organizations to confidently measure the impact of…
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Proven SaaS Go-To-Market Leader Joins CX Transformation Software Company SupportLogic, the world's first next-gen customer experience platform for customer support and service teams,…
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RichRelevance & Manthan Software form a new martech AI company that offers industry’s only real-time Customer Data Platform (CDP) with built-in customer activation, personalization…
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Equipped with Yext's revolutionary search product, local businesses will be able to deliver accurate, up-to-date, and official answers to customers searching on their website Yext,…
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"Customer data platforms (CDPs) will start to gain significant traction in the market and will form the basis of clients building their own private first party identity graphs to…
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Wavemaker, the leading media planning and buying agency, has launched “3PC” – the first third-party cookieless solution programme for advertisers. 3PC includes an audit comprising…
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By merging people and digital whilst making the most of human touch, transcosmos offers operational services that increase customer acquisition rate transcosmos inc. hereby announces…
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