The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, …
Alterra.ai Introduces Answer Bot for Zendesk to Help Businesses Automate Customer Support
Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot …
Adobe Target and Adobe Sensei Add New Dimensions to Personalization in Omnichannel Marketing
Adobe Confirms That 83% of Consumers Complain About Receiving Irrelevant Commercials. As a Result, Brands Are Missing out on Achieving …
Sitecore Unveils Sitecore KickStart to Unlock Enterprise-Class Digital Experience Capabilities for Lower Midmarket Companies
Program Delivers Sitecore as a Service to Launch Websites in as Little as 30 Days, Starting at $100k per Year, …
Adobe Named a Leader in 2019 Gartner Magic Quadrant for Digital Experience Platforms
Adobe Named Leader for Second Year in a Row; Positioned Furthest for Completeness of Vision Adobe announced it has been positioned by …
XCentium Launches Flex Accelerator for Sitecore – A SaaS Solution for Mid-Market Companies
Flex Accelerator for Sitecore Is a Full Service Cloud Offering Built in Partnership with Sitecore XCentium announced the launch and …
CX Trends Study: UK Consumers Lead in Prioritising Corporate Social Responsibility
Consumers and Brands Aligned on Importance of Doing Good; Outpace US and Australia A new study from cloud-based experience leader, InMoment, uncovered …
Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management
Calabrio, a leading provider of customer engagement and analytics software, announced that Gartner, Inc. has recognized Calabrio as a Visionary in …
TTEC Introduces Top Five Customer Experience Tools for 2019
Energize Your Customer Engagement with Key Insights and Emerging Trends from CX Experts Around the Globe TTEC Holdings, Inc., a …
CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
CallTrackingMetrics, the World’s Only Call Tracking and Contact Center Solution, Announces a Powerful New Integration with Microsoft Dynamics 365 CallTrackingMetrics, …
Cacao Media Becomes a Hubspot Certified Agency Partner
Cacao Media a Digital Marketing Agency Based in Israel, New York and Nairobi Is Now a Certified Hubspot Agency Partner …
COPC Inc. Announces Its 2019 Global Public Training Calendar for Customer Experience Management Professionals
COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management …
Liferay Named a Leader in 2019 Gartner Magic Quadrant for Digital Experience Platforms
Liferay Recognized as a Leader in the Gartner Magic Quadrant for Digital Experience Platforms for Nine Consecutive Times Liferay, Inc., …
Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research …
BUCKiTDREAM Turns to Watson Marketing for Improved Customer Experience Personalization
IBM announced, that BUCKiTDREAM, a new loyalty rewards commerce platform that better connects consumers with brands is using Watson Marketing to provide …
Optimizely Launches Slack Integration To Help Businesses Significantly Scale Experimentation Through Seamless Collaboration
New Integration Automatically Syncs Optimizely Updates Within Leading Collaboration Platform to Reduce Friction in the Experimentation Process and Increase Productivity …
Sitecore Recognized for Second Year in a Row as a Leader in 2019 Gartner Magic Quadrant for Digital Experience Platforms
Sitecore, the global leader in digital experience management software, announced that the company has once again been positioned as a …
Voicea’s EVA Now Available on Microsoft AppSource
Voicea announced the availability of EVA on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Voicea created EVA, an …
Brightcove Signs Definitive Agreement to Acquire Ooyala’s Online Video Platform Business
Addition of Client Base, Technology, Employees, and Global Operations Enhances Brightcove’sMarket Leading Capabilities and Support for Global Customer Experience Brightcove Inc. …
Adobe Unveils Customer Experience Management (CXM) Innovations to Accelerate Digital Experience Delivery
New Capabilities in Adobe Experience Manager Enhance Content Agility and Personalization for Marketers and IT Professionals Adobe recently surveyed US consumers, …