43% of online retail customers are more likely to purchase from a retailer that offers online chat A new retail …
In Mind Cloud Appoints Karan Sood as Chief Technology Officer
In Mind Cloud, an independent manufacturing sales platform provider, has named Karan Sood to the newly created role of Chief …
Tableau Appoints Jackie Yeaney as Executive Vice President of Marketing
Tableau Software, the leading analytics platform, announced that it has appointed marketing veteran Jackie Yeaney as Executive Vice President, Marketing. …
COPC Customer Experience Standard for Vendor Management Organizations
COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces …
JRNI Closes $6 Million Series C Extension, Bringing Total Series C Funding to $19.4 Million
Financing Will Further Extend Company’s European Market Leadership and Supercharge U.S. Growth with Newly Appointed CTO JRNI, formerly BookingBug, the …
Merkle Releases First Customer Engagement Report as Part of New Quarterly Research Series
Q3 2019 Report Features Original Research on CRM Practices and Strategies Focused on Customer Experience, Promotions and Leveraging the Cloud …
3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019
The Report Marks the Company’s Fourth Consecutive Appearance on a Constellation ShortList Since 2018 3CLogic announced it was named to …
InMoment Wins International Award for Emotion Detection and Intelligence Workflow
Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards InMoment, the leading provider of Experience Intelligence (XI), …
Evolv Technologies Makes Key Leadership Appointments & Continues Strong Customer Expansion
Evolv Technology Solutions announced key additions to its leadership, board of directors, and advisory teams as well as several major …
Kobie Recognized on the 2019 Inc. 5000 List of America’s Fastest-Growing Private Companies for Ninth Year
Loyalty marketing and customer experience agency ranks No.1842 on 2019 list of fastest-growing private companies in America Inc. Magazine has …
Copper Named to Constellation ShortList for Sales Force Automation Category
Copper Recognized as a Recommended CRM Solution for Small and Mid-Sized Businesses Copper, the leading provider of CRM for G …
Casio Partners With National Experiential
Company’s SLIM LampFree Projectors Enhance Popular Consumer Experience Experience is everything when it comes to brands looking to engage with …
Keynote Speaker Scott Stratten to Headline SugarCRM’s SugarConnection in Boston
Global Customer Event Series Helping Clients Amplify Competitive Advantage Through Customer Experience Innovation SugarCRM Inc., the company that helps organizations …
Fadi Pharaon Appointed AVP and Head of Market Area Middle East & Africa at Ericsson
Fadi Pharaon is appointed Senior Vice President, and Head of Market Area Middle East & Africa, effective 01 September 2019 …
4-Tell Personalization Achieves “Built for NetSuite” Status
New 4-Tell SuiteApp Meets the NetSuite SuiteCloud Platform Development Standards and Documented Best Practices 4-Tell, a data-driven personalization and predictive …
ActiveCampaign Announces Integration on Salesforce AppExchange
ActiveCampaign and Salesforce customers can now better align sales and marketing teams while automating unique customer experiences ActiveCampaign, the Customer …
Jonathan Bartlett Joins Monetate as Chief Product Officer
Monetate, a worldwide leader in personalization, announced that the company has added Jonathan Bartlett to the leadership team as Chief …
IHL Group Names IBM Order Management as a Leader in Order Management Systems Market for Enabling Unified Commerce in Retail
IBM Supply Chain Application Noted for its Retail Market Dominance, Significant Reduction in Implementation Time, and Continued Investment Integrating Disruptive …
Moz Expands Executive Team with Three VPs
Online Search Authority Taps Top Industry Talent Rob Ousbey, Willow Mack, and Michael Cole Moz, Inc., the leader in search …
VvAA Groep B.V to Transform Service Experience and Performance With Vonage’s NewVoiceMedia Solution
Vonage, a global business cloud communications leader, announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution …