The recent momentum displayed in the Vista Cinema product suite will continue unabated at CineEurope 2019 – following Vista’s February …
Hexaware Leapfrogs its Customer Experience Transformation Business With the Acquisition of Mobiquity Inc.
This Is the Largest Ever Investment by Hexaware and the Combined Entity AIMS to Directly Compete With Large Digital Agencies …
MarTech Product Alert: Zendesk Duet and the New-Age “Symphony” of Connected CX in Marketing and Sales
Zendesk Duet Offers Combination of Zendesk Sell and Support for Ultimate Flexibility and to Break Down Silos Across Customer-Facing Teams …
CreatorIQ Announces $12 Million Series B Funding Round By TVC Capital, Affinity Group, And Unilever Ventures For Its Enterprise Creator Cloud
Influencer Marketing Platform of choice for Airbnb, CVS, Dell, Disney, Mattel, Ralph Lauren, Salesforce, Unilever Continues Growth with End-To-End Cloud …
TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs
Data collected from more than 220 call centers shows drastic cost reductions and enhanced customer experience TechSee, a global leader …
Forrester’s 2019 Customer Experience Index Reveals Early Signs Of Advancement
CX performance is mostly flat but showing early signs of making gains, with leading brands relying on emotion to build …
New Research Reveals That Understanding Customer Emotions is a Key Driver of Business Predictability for Brands
Study Commissioned by Focusvision Shows Feeling Is 1.5x More Impactful in Influencing Purchasing Decision and Brand Loyalty Than Any Other …
New Research Sponsored By Precima Shows Shoppers Expect Even More Personalization in Digital Food Retail
Retailers Must Act Quickly to Develop a Detailed Understanding of Shopping Missions, Improve Their Ability to Customize Promotions and Maintain …
DXC Technology 600 Brings Great INDYCAR Racing, “Digital Fan Experience of the Future” to Texas Motor Speedway
As Indianapolis 500 Winner Simon Pagenaud Pilots Team Penske’s Dxc Technology Entry, Company Showcases Innovations That Provide an Immersive Fan …
Eggplant Commissioned Research Finds Business and It Divided on Software Strategy
Improving the customer experience is the number one goal for organizations when planning and orchestrating their software strategy. However, as …
New Global Report Reveals 9 in 10 Companies See ‘Self-Service’ as the Future for Customers
A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service …
3Cinteractive Releases 4th Annual Mobile Loyalty Report, Highlighting Customer Demand for Conversational Experiences
3Cinteractive (3C), a leading provider of mobile marketing services, announced the results of their fourth annual mobile loyalty program survey …
Medallia Announces AI-Powered Innovations to Fuel Digital Transformation
The World’s Leading Customer Experience Management Platform Delivers Breakthrough Innovations, Bringing Personalized, Transformative Experiences to Every Customer Medallia, Inc., the …
Experience Management Leader Medallia to Acquire Behavioral Analytics Startup Cooladata
Acquisition Enables Acceleration of Medallia’s Predictive Journey Capability Medallia, Inc., the global leader in customer experience management, announced it has …
Jeff Herrera Announced as Chief Marketing Officer at Annex Cloud
Annex Cloud, an industry leading customer marketing and loyalty commerce solution for mid-market and enterprise brands, manufacturers, retailers and distributors, …
Qualtrics Announces New XM Integration with Adobe Experience Platform Launch
New Qualtrics Extension Helps Organizations Using Adobe Experience Platform Launch Create and Deploy Feedback Intercepts Across All Their Digital Properties …
Kobie Announces the Launch of Kobie Alchemy X, a Next Generation, Real-Time Loyalty Platform to Power Customer Experiences
Loyalty Experience Marketing Firm Publicly Releases Newest and Most Innovative Technology, Combining All the Very Best Features of a Loyalty …
Quantifying the Business Impact of Customer Service in Singapore
Customers regularly experience issues. In every industry a customer will inevitably contact customer service to voice a problem. “I’ve bought …
Speakap Appoints New Chief Financial Officer and Vice President of Sales to Take Company Through Next Phase of Growth
Executive Team Expands with Addition of Seasoned Finance Professional, Ralph DE Kleermaeker and Strategic Sales Leader, Greg Fox Speakap, provider …
CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status
CleverTap, the full stack customer lifecycle management platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience …