Offer to Bring ‘Middleware’ Solution to Clients MullenLowe Group Asia Pacific has appointed Jonny Stark as Chief Strategy Officer to …
InMoment Announces Edinburgh Woollen Mill as Finalist in Prestigious CX Awards
Specialty Retailer Part of Elite Group of Companies Being Considered for UK Customer Satisfaction Awards InMoment, the leader in cloud-based customer experience …
Jivox Launches Groundbreaking AI-Driven Customer Journey Optimization Across Paid And Owned Media
New Capabilities Offer Brands Personalization with a 360-Degree View of Individual Customers Jivox, the personalized digital marketing technology leader, announced …
Accenture to Acquire Adaptly to Bolster Accenture Interactive Programmatic Services Offering
Addition of Digital Media Services Company Will Strengthen Accenture Interactive’s Ability to Help Clients Transform the Digital Customer Experience Across …
Adobe Fortifies Tech Offerings with New Identity Authentication Protocols
The Company Announces a Host of Features for Banks, Financial Institutions, and HR Teams. They Are Also Rolling out Enhanced …
Hero Digital Acquires Clock Four, Inc., Strengthening Its Customer Experience Capabilities
Acquisition Further Expands Hero Digital’s Expertise in Financial Services and B2B Tech Hero Digital, the leading independent customer experience agency, …
CallMiner Achieves Another Record Net Promoter Score (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
CallMiner Dedication to Customer Satisfaction Through Training, Support, and Community for Customer Engagement Analytics Professionals Reflected in Highest NNP Score …
Pimcore Closes $3.5 Million in Series A to Expand Open-Source Data and Experience Management Platform Into the US
Austrian-Based Startup Will Leverage Funding to Disrupt Traditional Licensing Business Models with a Powerful Open-Source Alternative to Legacy Vendors Pimcore, …
89 Degrees Survey Report: Consumer Perceptions of the Digital Experience
Offers Detailed Look at Digital Marketing Behavior and Opportunities in the US and Canada Marketing service provider 89 Degrees announces the …
MetaCX Launches With $14 Million in Funding to Redesign Customer Success
Founded by Technology Veteran Scott Mccorkle and Funded by Upfront Ventures, the MetaCX Platform Will Launch in Early 2019 MetaCX, …
SurveyMonkey Expands Salesforce Integration with Enterprise Customer Experience Solution
SurveyMonkey Continues to Invest in Open Platform Solutions to Transform Customer Experience, Automate Workflows, and Boost Productivity in Data Collection …
UJET Named “Hot Vendor” by Aragon Research in Intelligent Contact Center
Vendors Selected for the “Hot Vendor” Report Are Noteworthy, Visionary, and Innovative UJET, Inc., the company that makes it simple …
TVH Uses Voice of the Customer to Elevate the B2B Customer Experience
Global Materials Handling Giant Selects Confirmit for Three-Year CX Deal TVH, the global supplier of parts and accessories for material …
Yext Fall ’18 Product Release Now Available for General Access
Features Now Live in the Fall ’18 Release Include Yext’s Integration with Snapchat, Intelligent Review Response, and Yext Analytics Integration …
Weave Raises $37.5M Series C Growth Round Led by Lead Edge Capital
Funding Will Allow Silicon Slopes-Based Company to Expand Their Customer Experience Management Platform Weave, a customer experience management (CXM) platform, …
Optimizely Unveils New Integration with Atlassian’s Jira Software That Enables Developers to Track the Status of Every Product Experiment In Real Time
Optimizely integration with Jira Software helps teams build their best-in-class technology stacks and go from shipping volume to launching products …
SMG Amplifies Tech-Powered Insights to Help Brands Take Action on Customer and Employee Feedback
Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, is now …
InMoment Named a Leader in Customer Feedback Management Platforms in APAC
InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in …
Dynamic Signal Strengthens Leadership Bench with Key Hires
Industry Veterans Join Dynamic Signal to Accelerate Growth and Support Increasing Market Demand for Employee Communication and Engagement Platforms Dynamic …
Medallia Recognized in APAC as Top Ranked, in Both Current Offering and Strategy
Medallia Named a Leader in Customer Feedback Management by Independent Research Firm Medallia Experience Cloud, the Experience Management platform, has …