Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience …
Personalization Drives 5x Conversion Rates During Black Friday and Cyber Monday
Monetate Research Shows Increase in Personalization and Better Performance over Last Year Monetate, a Kibo Company and a worldwide leader …
Verint Wins Trifecta of 2019 Awards for Solutions That Improve CX, Compliance
Recognized for ‘Leading the Way in Customer Service,’ Verint’s Solutions Cited for Innovation, Helping Companies Deliver World-Class Customer Experience Verint …
Axiom Debuts Axiom Connected, Intensifying Commitment to Transforming the Automotive Ownership Experience
Axiom Product Administration announced it has established a dedicated technology services organization, Axiom Connected Technology LLC which is squarely focused …
TTEC Names Jonathan Lerner as President, TTEC Digital
CX Industry Expert Will Accelerate Growth Through the Expansion of Ttec Digital’s Cloud-Based Technology Portfolio TTEC Holdings, Inc., a leading …
Accenture Interactive Positioned as a Leader in Independent Research Report on Global Digital Experience Agencies
Accenture Interactive has been named a Leader in the latest research report on global digital experience agencies from Forrester Research …
Deloitte Launches Lift Acceleration Program Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability
Deloitte Digital builds on Adobe Experience Platform and Adobe Experience Cloud to empower companies with a single, real-time view of …
Sabio Group Strengthens Leadership to Support Accelerated Growth
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer …
MapsPeople Partners with VenueNext to Create the Future of Customer Experience
MapsPeople is pleased to announce its strategic partnership with VenueNext to create world class customer experiences. By combining MapsPeople’s user-friendly …
Infobip Partners With WMC Global Helping US Based Businesses Build Secure Customer Experiences
Infobip, a global cloud communication platfom company and a leader in omnichannel customer engagement partners with WMC Global, a market …
VoiceFoundry Announces Collaborative Partnership with SynchroNet
A holistic approach to customer and agent interactions, leveraging AWS services VoiceFoundry, a provider of enterprise cloud-based contact center solutions …
Swrve and Independent Research Firm to Host Webinar on Next-Gen Customer Experiences: Keys to Advancing Your Engagement
Webinar Featuring Julie Ask, Vice President and Principal Analyst Will Join Lisa Cleary, Chief Product Officer at Swrve on December …
Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process
Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience Through an Improved Decision …
New Business Models Require a New View on Customer Relationships, Flexera Software Study Finds
Subscription and Consumption Models Require More Insight and Transparency Flexera, a demonstrated leader in software installation, open source software scanning, …
Cromwell Puts Confirmit at Heart of Strategic Customer Experience Programme
Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and …
Braze Achieves AWS Retail Competency Status
Leading Global Customer Engagement Platform Deepens Relationship with AWS to Enable High-performing and Efficient Cloud Infrastructure for Retail Industry Applications …
TELUS Corporation Announces Agreement to Acquire Competence Call Center Through TELUS International
Merger Adds Significant Scale to TELUS International, and Expands Its Growing Enterprise Value to Approximately C$5 Billion Further Growth Potential …
CleverTap Achieves AWS Retail Competency Status
CleverTap, a leading AI-powered customer lifecycle and user retention platform, announced it has achieved Amazon Web Services (AWS) Retail Competency status. …
Snowflake Deepens its Relationship with AWS to Provide a More Seamless Customer Experience
Snowflake Increases Investments in Its Relationship with AWS in the Areas of ML/AI and Customer Connectivity Snowflake, a cloud data …
Steampunk Continues Alignment with Salesforce Public Sector by Solidifying MuleSoft Partnership
Steampunk is pleased to announce an exciting partnership with MuleSoft as it officially joins their Partnership Technology Program. “Given Steampunk’s …