Only 16% of consumers said brands handled call volumes and service requests exceptionally well, according to new CallMiner study CallMiner, the leading provider of speech and customer…
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Evaluations Based on Completeness of Vision and Ability to Execute Salesforce, the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in…
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According to a recent survey, small businesses without a pre-existing e-commerce presence were twice as likely (31% vs. 15%) to have temporarily stopped operating during the Covid-19…
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Omnipresence Technologies, a life sciences enterprise SaaS provider focused on elevating and transforming customer experiences, announced several new capabilities to advance the…
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Mailchimp announced that they’ve launched Customer Journeys to put powerful automation tools in the hands of businesses and make automations more approachable. Customer Journeys allow…
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System administrators and IT teams can now can develop, build, and train new integrations and capabilities in an isolated environment Sprinklr, the world’s leading Customer…
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Recognition Highlights Verint’s Customer Experience Program and its Cloud Customer Engagement Solutions, Also Being Deployed to Navigate and Thrive in the Current Crisis Verint…
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Multi-time software entrepreneur, technologist, and cross-functional startup executive brings impressive breadth and depth of experience to the company’s professional services and…
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Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, announced a partnership with LivePersn, a global leader in…
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SugarCRM Inc.®, the innovator of time-aware CX, announced that Fever, a leading entertainment platform with headquarters in Madrid and New York, has selected Sugar’s CX-driven solutions…
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Executives Kevin Haverty and Lara Caimi Named to New Go-to-Market Leadership Roles; Global Customer Operations President David Schneider Retiring at End of 2020 ServiceNow, the…
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In 2020, customer service is drifting from calls to digital engagement. CXInfinity is here with its customer engagement solution targeting digital transformation. Their powerful…
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The Gain Grow Retain community will operate independently and continue to focus on providing collaboration and actionable insights to Customer Success executives and professionals…
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Mood Media’s specialty division, Technomedia, celebrated for their excellence and innovation in the international visitor attractions industry Mood Media, the world’s leading…
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From print to digital, Doxim CCM will be the first integrated SaaS technology platform designed to support the entire lifecycle for personalized omni-channel customer communications…
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Revuze, an Israeli market research Startup, launches an eCommerce product listing optimization product for marketplace rankings. This innovative feature helps clients to top the list in…
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The MarTech Interview Series with Linda Chen, CMO at Cyara is a tech-focused Q&A style chat. Linda shares her experience working as CMO handling CX testing, cloud contact centers,…
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eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak…
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How Outsourced Customer Service Can Help Top Telecom, Financial and Ecommerce Companies to Save Money During These Challenging Times (v)WeCare, a customer experience company that…
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Avtex is honored by Microsoft for achieving outstanding sales achievement and innovation Avtex, a customer experience (CX) consulting and technology company, announced that it has…
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