OpenText Qfiniti Delivers Advanced Workforce Optimization for Amazon Connect Through AWS Marketplace OpenText , a global leader in Enterprise Information Management …
Advancing Amazon Connect Implementation Success in United Kingdom
Voicefoundry, Leading Consulting Services Provider for Amazon Connect, Expanding into the United Kingdom VoiceFoundry, a principal provider of enterprise cloud-based …
Accenture and Oracle Unveil Integrated Technology and Services Platform for Utilities to Help Clients Enhance Customer Experience
Accenture and Oracle unveiled an integrated technology and services platform for Utilities. The Accenture Customer Experience as-a-Service Utilities Platform helps utility …
Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck
By Relying on Twilio Autopilot to Handle the Complex Details That Typically Lead to Bad, Automated Customer Experiences, Developers Can …
IBM Services Signs $240 Million Agreement with Lenovo to Help Drive the Future of its Call Centers with Artificial Intelligence
IBM Solution Offers Global Reach of Cognitive Solutions, Augmented Reality and Weather Alerting Technologies IBM announced that it will supply field …
Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates
From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe …
Qualtrics Expands XM Solutions Capabilities To Help Organizations Close Experience Gaps Faster
Qualtrics Now Offers over 45 Expert-Built Solutions, Purpose-Built for Industry and Use-Case, Allowing Organizations to More Quickly and Confidently Launch …
Why is Delivering Online Customer Experience Actually Harder to Measure than Anticipated
Most online businesses are scurrying to find the best definition to Customer Experience. Without fully understanding the benchmark of Customer …
8×8 Launches Team Messaging Solution to Help Enterprises Deliver Better Customer Experiences at Scale
Integrated into 8×8 X Series, Team Messaging Features Automated Deployment Capabilities, Public and Private Rooms, and Interoperability with 23 Third-Party …
Parker’s Selects Intouch Insight’s New Customer Experience Management Software
Leading Gas and Convenience Retailer Taps Intouch Insight to Accelerate Its CX Efforts Intouch Insight Ltd. announced that it has …
Podium Named to Forbes’ Next Billion-Dollar Startups List
Podium, the leading customer communication platform for local businesses, has been named to Forbes’ Next Billion-Dollar Startups list for 2018. An …
UserTesting Releases Plugin for Adobe XD CC to Empower Experience Designers to Connect Prototypes to Customers in Real Time
Joint Customers Vera Bradley, Nuance, and Nutrisystem Leverage the Power of UserTesting and Adobe XD to Create Better Customer Experiences …
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet)
CX Transformation Benchmark Finds Consumers Expect Seamless Omnichannel Experiences and Are Willing to Buy More from Companies That Deliver It …
Mavenlink Continues Award Winning Streak With Four Honors Based on Customer Reviews
Mavenlink Named a Leader on Two G2 Crowd Grids, a FrontRunner for Project Management by Gartner’s Software Advice, and a …
Brightlink Rolls Out New Messaging and Wireless Capabilities to Enhance Customer Experience
Company Finalizes Acquisition of 365 Wireless, Adds Support for 5G Development Brightlink, a leading communications platform and technology company that …
How Tech Will Transform Commerce and Consumer Experiences by 2040
Global market research company Euromonitor International explores how commerce will evolve by 2040 in a new white paper launching on …
Mobify Intros Commerce Integrations So Brands Can Elevate Digital Customer Experiences Immediately, Adopt Best-of-Breed Approach to Backend Systems
Mobify has launched a new feature on the Mobify Platform called Commerce Integrations that makes it easier for brands and retailers …
Freshworks Launches “Freddy”: An AI Engine to Enrich Customer Experience at Every Touchpoint
Integration with Google AI Technology Brings Conversational AI to the Freshworks Customer Engagement Platform Through Voice Interactions Freshworks, a global …
Braze Introduces Partnership Ecosystem, Braze Alloys
Alloys Boasts 45+ Technology Providers and Expanded Multi-Cloud Offering with Google Cloud Braze (formerly Appboy), leading global customer engagement platform, …
NewVoiceMedia Named in FT Future 100 2018
NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, has been named in the inaugural FT …