First-of-its-Kind Consumer Survey on QR Codes for CTV Released by Origin, Flowcode, and LoopMe

95% of nearly 7,000 consumer respondents report understanding how to scan QR codes, with half of them more likely to scan relevant and engaging ad experiences

Findings from the largest known national consumer survey conducted on QR Codes and Connected TV (CTV) were released, in a first of its kind collaboration between Origin, a creative technology company who builds zero-code TV advertising solutions, Flowcode, the Direct to Consumer Company™ building powerful connections and measurable conversions for brands and consumers through advanced QR solutions, and LoopMe, a technology company that uses artificial intelligence (AI) to improve brand advertising performance and outcomes. Commissioned by Origin with support from their preferred QR provider, Flowcode, and conducted by LoopMe, the survey boasts a sample size of 6,982 consumers in the U.S., and explores how well consumers understand QR codes on CTV, how they feel about using them, and what could be done to increase the likelihood that they engage with them.

“Over time, QR technology has fallen in and out of fashion. Recently, however, we’ve seen a surge in brand interest in QR on CTV as their ability to create instant second screen engagement presents unlimited potential for brand interaction,” said Fred Godfrey, CEO and Co-Founder of Origin. “However, limited foundational consumer research has meant that most QR-based strategies today are lacking vital basic intelligence, which in turn has held advertisers back from truly realizing their unique ability to invite direct engagement on the big screen. For that reason, we commissioned this nationwide study so that the entire advertising industry can now have the data they need to ascertain objective benchmarks for success and adopt critical best practices.”

Survey data highlights include:

• Approximately half of viewers exposed to a QR code on TV know what it is
• Heavy streamers are nearly twice as likely to scan a QR code than light streamers
• Up to 60% of 18-34 year-olds have scanned or attempted to scan a QR code on TV
• Male audiences are more likely to scan a QR code than female audiences
• Of the 95% of viewers who indicated that they know how to scan a QR code on TV, nearly half reported not scanning when the opportunity arises, leaving the door open for better engagement
• 48% of respondents said they are most likely to scan a QR code to learn more about what is being advertised versus only 29% reporting they would scan for an incentive (coupon, discount), highlighting the need for relevance
• 29% of respondents said they are least likely to scan a QR code when the ad is not relevant to them

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Methodology: The opt-in privacy-compliant research study was delivered to U.S. consumers via their mobile devices, resulting in 6,982 respondents, in Q4 2022 and Q1 2023, with the analysis of the results completed in February 2023. Data was normalized to account for population and gender splits. The survey was non-incentivized.

“Performance-based brand campaign elements are gaining ground,” said Rachel Conforti, SVP Marketing at LoopMe. “We’re increasingly seeing QR codes being leveraged in commercials, indicating a shift towards making major CTV advertising investments more actionable. There is an incredible opportunity to better measure and optimize TV advertising to mobile actions that help brands gain further insights into the impact of their campaigns. We are thrilled that our AI-powered survey technology is helping educate TV advertisers on how to best close the loop on branding and outcomes.”

Flowcode’s offline to online direct to consumer platform enables first party connections with consumers across all brand touchpoints and is the only technology provider to offer real-time analytics, geo-location data and attribution across screens. Origin tapped Flowcode as the premier QR solution for this survey as the industry leading QR platform reaches 95% of U.S. households via their extensive media partnerships. Most recently, Flowcode partnered with PLANTERS® during their Super Bowl ad, creating an interactive activation leading to an extended content experience, which saw a 70%+ conversion rate.

“The ability to use Flowcode insights to track which creative assets drive the most engagement and where geographically consumers are is incredibly valuable. It allows us to optimize real-time, and better engage with our consumers and fans on future initiatives,” said Robbie Koons, brand manager at PLANTERS.

“By leveraging Flowcode, PLANTERS and our brand partners no longer have to choose between performance and storytelling – the consumer can,” said Meghan Glenn, Head of Media Sales at Flowcode. “The survey data is aligned with what we see in market every day, and we are excited that now more brands can reap the full benefits of understanding what consumers really want in their CTV QR experience.”

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