Coveo Believes Its Placement Recognizes Its Great Potential and Business Value of Combining AI and Search Technology for Customers

Coveo, a recognized leader in predictive search and relevance, announced that Gartner, Inc. has positioned the company as a Leader in its 2018 Magic Quadrant for Insight Engines report. Coveo has appeared in the Leaders quadrant of this Magic Quadrant since its inception.

The 2018 Magic Quadrant for Insight Engines report evaluates providers on their completeness of vision and ability to execute. Coveo is positioned again furthest on the completeness of vision axis, which the company believes is due to its massive commitment to R&D, delivering an easy-to-deploy solution, showing near immediate increase in organizational relevance and business value, and enhancing digital experiences for customers, employees and partners alike.

According to Gartner, “Insight engines augment search technology with artificial intelligence to deliver insights — in context and using various modalities — derived from the full range of enterprise content and data.”

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Chairman and CEO of Coveo, Louis Tetu, comments, “We are thrilled to be recognized as a Leader in the Gartner Magic Quadrant for Insight Engines again.” Tetu continued, “Coveo’s innovation has been recognized by analysts and customers alike for years. To be recognized in this report, positioned furthest in completeness of vision since the inception of this Magic Quadrant, we believe, is a true reflection of our continued R&D investment and rich understanding of the needs of leading organizations to personalize digital experiences with AI, and how search is critically important to reach data and turn it into relevant recommendations to users.”

Coveo’s many customers leverage the company’s AI-powered search and relevance to realize their business goals across a multitude of use cases, including customer service, website search, ecommerce, partner and employee portals, as well as in-product search. More than enabling and enhancing specific use cases, Coveo unifies a user, employee or customer experience and interaction data across all touch points, and through AI ensures every interaction is contextual and relevant, building on the insight generated from the sum total of those different points of contact.

Trusted partner of Coveo, Braden Larmon, VP Global Alliances at Appirio commented, “Coveo is on a mission to make business personal and continues to evolve, to the latest trends and emerging technology, to do just that. Our joint customers are seeing tremendous value in Coveo as their insight engine beyond initial use cases, which have helped them to achieve significant business results. Both Appirio and our customers are delighted to be working with a Leader in Gartner’s Magic Quadrant for Insight Engines.”

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