OpenText announces a new customer data platform, a new AI-driven solution to uncover and remediate high-risk content and expanded cloud API services

OpenText, announced the release of OpenText™ Cloud Editions (CE) 21.3, delivering innovations in the OpenText Cloud that will enable businesses of all sizes to become more intelligent, secure and connected.

“Organizations are embracing the cloud as a key pillar in their digital transformation and growth strategies,” said Mark J. Barrenechea, CEO & CTO, OpenText. “OpenText Cloud Editions supports both by delivering Information Management in the cloud at scale, empowering businesses of all sizes to master modern work, power modern experiences, digitize supply chains and strengthen cyber resilience.”

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CE 21.3 features a number of significant new products, solutions and integrations to support Information Management in the cloud at scale, including:

• OpenText™ Experience CDP, a new customer data platform, and an essential feature of the highly integrated OpenText™ Digital Experience Platform. Experience CDP increases prospect conversation rates by unifying customer data from first- and third-party data sources, including Google Marketing Platform, to enable better targeting and more relevant personalized and omni-channel experiences.
• OpenText™ Magellan Risk Guard, a new AI solution that helps organizations ensure compliance and mitigate risk by uncovering and remediating potentially sensitive, inappropriate, or detrimental text, images, or video content within business systems. Risk Guard is easy to deploy and includes 20 prebuilt AI models that identify risk across 50 pre-defined categories such as personally identifiable information (PII), drugs, alcohol and violence.
• An update to OpenText™ Extended ECM for Office 365, that provides deeper integrations with Microsoft Teams, further simplifying collaboration, productivity, and compliant control of information.
• As part of OpenText’s commitment to deliver information management solutions as Cloud APIs, OpenText™ Developer Cloud now delivers APIs for content services, fax, notifications, capture and security. Webroot® real-time threat protection and monitoring APIs help protect sensitive data and reduce the potential risks of cyber-attacks. Additionally, the OpenText™ Business Network Cloud now offers connectors to 135 API in the SAP S/4HANA® Cloud, enabling organizations to unlock real-time data flow and minimize disruptions when migrating to the SAP S/4HANA Cloud.

“The OpenText Cloud solution is meeting our objectives to help us lower and stabilize our operational costs and provide access for our customers, improving security, monitoring and administration,” said Joris Verberckmoes, Head of Delivery and Operations at Engie Electrabel.

CE 21.3 also contains significant updates across each of the OpenText Clouds, as well as new solutions tailored to address unique industry requirements.

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