FrontdeskAI Brings Simple Yet Powerful Customer Engagement Analytics to Franchise and Multi-Location Businesses

FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for small business and the wellness industry, including FrontdeskAI for Salons and Spas and FrontdeskAI for Fitness, announced the launch of FrontdeskAI Multi-Location Dashboard for its franchise and multi-location customers. Franchises are an essential element of the American small business machine with more than 450,000 franchised businesses in the US, of which 54% are owned by multi-unit franchisees according to FRANdata. The new FrontdeskAI Multi-Location Dashboard  will provide high value and actionable intelligence and pattern analytics around the levels of customer engagement, response and appointment scheduling across an entire company’s locations.

In a market that has seen a 25% increase in multi-unit owners since 2010, FrontdeskAI’s new Multi-Location Dashboard  will help small business entrepreneurs and franchisors alike better understand and manage their operations through industry-leading AI technology.

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FrontdeskAI Multi-Location Dashboard :

Simple, Single Pane of Glass: FrontdeskAI Multi-Location Dashboard is a simple and easy way to give customers a complete view of their customer engagement operations. Franchisees can see key metrics like call traffic, response time, time-to-book, appointment conversion, and more from a single, comprehensive dashboard; franchisors will also have the unprecedented ability to view their entire organization, across all franchisees, giving them a 360-degree view of their operations. With integrations into all the leading wellness industry business management platforms including MINDBODY and Booker Software, multi-location franchise owners will be able to understand their operations like never before.

Aggregate, Compare, Optimize: More franchise locations means more complex and nuanced business strategies. FrontdeskAI Multi-Unit Dashboard gives both franchisors and franchisees the power to understand customer patterns across their locations, whether it be one region,  across the entire country, or on a granular single location level to see. The dashboards bring new life into franchisors’ and franchisees’ data, and they can compare stores across regions and business categories, uncovering trends and insights that can help drive service offerings, promotions and long-term sales.

Scale: FrontdeskAI Multi-Location Dashboard scales seamlessly regardless of whether a customer has 1 or 100 locations.  As Franchisors and multi-unit franchisees grow, they can easily analyze trends around their customer engagement such as comparing location by location or regional performance and patterns.

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FrontdeskAI CEO Srivatsan Laxman said, “Multi-location owners have proven to be the primary driver of franchise growth across the country over the last decade. The more data we can provide these customers, the better. With our Multi-Location Dashboards, we are giving our customers unprecedented access to customer service data and interactions, empowering them to find new connections and make impactful changes to their business.”

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