Rick Esch

Rick van Esch is Vice President of SaaS business at Sinch, a leading global CPaaS provider, where he works with clients to optimize their marketing, customer care and overall digital CX strategies. Rick joined Sinch through its acquisition of Chatlayer, a Gartner-recognized Conversational AI Platform of which he served as CEO. He is passionate about helping businesses communicate more authentically with their customers through digital channels like messaging, video and voice, and is a firm believer that when deployed correctly, AI can bridge the gap between humans and machines to help brands form deeper connections with their customers. Rick has spent the past 6 years working at SaaS startups and scale-ups in fields including digital identity and authentication, CPaaS and conversational AI. Prior to this, he worked as a management consultant in the financial services industry, advising on straight-through-processing for stock exchanges.