Leveraging emerging technologies, vast vehicle fleets, and a range of services, FedEx has kept pace with the constantly changing customer demand

FedEx Express, a subsidiary of FedEx Corp. was recently recognized by Frost & Sullivan with the 2020 Malaysia Customer Value Leadership Award. The recognition was based on a recent analysis of the Malaysian express international courier services market undertaken by Frost & Sullivan.

Annually, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make from its services or products. The Frost & Sullivan Best Practices awards recognize companies in regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

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“FedEx Malaysia has successfully leveraged a combination of huge global network establishments, large fleets, and innovative international courier service solutions to address industry challenges,” said Norazah Bachok, Senior Analyst, Best Practices, Frost & Sullivan. “It has created a strong foothold in the market with its focus on automated robotic technologies, online digital facilities enhancements and strategic partnerships. Furthermore, the company has invested in technologies such as robotic process automation (RPA) to boost productivity and employs online and digital tools to deliver next-level user experiences. To enhance its services for eCommerce customers, it has firmed up strategic alliances that will help it expand service accessibility outside Tier I cities and empower its customers, especially small and medium businesses.”

Supported by a vast global delivery network, FedEx Malaysia has established operations in the market that connects customers with delivery and pick-up services to and from all major countries in the world. Its ability to provide solutions and services based on customers’ requirements, whether they demand inexpensive services or vehicle, time, and day-specific services gives it a distinct market advantage.

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FedEx is one of the world’s largest express transportation companies, serving more than 220 countries and territories worldwide. It has more than 400 flights operated in Asia Pacific per week. In Malaysia, FedEx has 17 branches and more than 1,400 employees. It has three gateways in Kuala Lumpur International Airport (KLIA), Penang International Airport (PEN) and Senai Mini Gateway. All these airports are linked to its intraAsia delivery network, which connects 20 cities in Asia-Pacific for next-day delivery.

Its top solutions and services are FedEx International First®, FedEx International Priority®, FedEx International Economy®, FedEx International Priority® Freight, FedEx International Economy® Freight, and Special Services. Through FedEx International First®, it offers early morning deliveries worldwide for time-critical shipments. FedEx International Priority® offers time-definite deliveries to more than 220 countries and territories around the globe. With FedEx International Economy®, it provides cost-effective deliveries that are not time-critical. The FedEx International Priority ® Freight and FedEx International Economy® Freight cover the delivery of shipments in bulk from the location of origin to multiple locations in select countries. It also offers custom solutions such as charter flight, vehicle, next flight out, and on-board courier.

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